Shea Homes Reviews and Complaints
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2
ISSUES RESOLVED
44
TOTAL REVIEWS
$920K
CLAIMED LOSSES
$70.8K
AVG LOSS
67.2K
PAGE VIEWS
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Customers don't like
- Poor customer service
- No integrity
- Leaky home
Customers like
- Weather
- People who left because they had integrity
- Location
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- Latest review first
- Most helpful reviews first
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0 comments
I purchased a new home from Shea, paying above market rates for upgrades. After the 10 year home warranty period we discovered wood rot in the deck, which we paid extra for. Upon investigating the source it was discovered that Shea did not paint or treat any of the...
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Author
PissedConsumer527468
Location
Aliso Viejo, California
Reason of review
Poor customer service
Loss
$17020
1 comment
We purchased the model home in 2009, trusting that Shea at least built up to code. Nine years later when we go to sell, we find out they never finished the flat roof at all. It just had black paper on it. I am not an unreasonable person and asked them to at least come...
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Author
UnhappyLabradoodle410
Location
Charlotte, North Carolina
Service
Pros
- Location
Cons
- 10 years of rain damage due to roof non construction
- Leaky home
- No integrity
Reason of review
Damaged or defective
Loss
$4500
Preferred solution
Full refund
Tags
0 comments
We built our home in 2013 with Shea. Our roof began to leak and three roofers have told us it is due to improper installation of the flashing. We built our home in Hollister in 2013. We had issues from the beginning with customer service but that is a whole other...
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Author
VariableArcticFox
Service
Reason of review
Bad quality
1 comment
I closed on my new build 9/2018. First red flag was the appraisal came out $15k under the closing price. My home was one of 2 spec homes that was left in the development and the fixtures were all chosen by the design team and they wouldn't let me change anything....
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Hi, Just wondering which Shea community you are in? I’m have a home at the Shea development in Ocala, FL and have experienced much of the same decietful practices you have but...
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Author
PissedConsumer1273705
Service
Resolved
5 comments
Unfortunately, my partner and I looked at Triology at Ocala without a realtor to look out for our best interests. My partner is Spanish speaking and his English dialect is not as broad as he thinks. We wanted to purchase a house with cash: sale of his house and me...
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This seems to be the modus operandi of Shea Homes. There is a pattern (RICO?) here that needs to be referred to your local FBI office. They deal with all financial scams and w...
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Author
LumberingNeapolitanMastiff
Service
Pros
- House plans
Cons
- No integrity
- Lack of accountability
Reason of review
true interpretation of contract and consequences
Loss
$45000
Preferred solution
Full refund
Tags
Resolved
7 comments
My first Shea home was in So Cal and I loved it. My next and last Shea home is in trilogy Ocala preserve and I am so very disappointed in everything. I never regretted buying anything so much before in my life. I bought a designer home -- therefore I got to pay for...
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I truly wish I had seen your comments prior to paying my deposit. Yes the concrete in the lanai has a crack too. I think we got the new sales staff that was saying anything to...
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Author
Imkathy55
Location
Ocala, Florida
Service
Pros
- People who left because they had integrity
Cons
- Substandard repairs and resolutions
- No integrity
- Poor quality
Reason of review
Bad quality
Loss
$300000
Preferred solution
Full refund
Tags
0 comments
Attempted to build a new home with Shea. The moment we signed our contract, we found out our first of 5 sales reps that were assigned to us made an error. The sales manager made it appear that it was our fault and when we pushed her for resolution we were made to feel...
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Author
PissedConsumer1187382
Location
Peoria, Arizona
Service
Reason of review
Bad quality
1 comment
Bought a new home for 1.2 million. We have had them in 5x to redo bathrooms. Why? Because they had faulty designs, and two bathrooms flooded 2x, and another 1x. Massive MOLD. Over 140 days loss of use. We also have faulty flooring. Their own inspector wrote a report...
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Author
HarmlessMarshFrog
Service
Reason of review
Bad quality
Loss
$43000
Preferred solution
Full refund
Tags
1 comment
We bought a home from Shea Homes in Union County NC, we are very disappointed with the quality of the workmanship and the lock of response from the Shea Homes management to the long list of concerns we brought up prior to the closing day. On the closing day Melissa...
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I agree Shea Homes construction along with the poor landscaping are the worst among any builder in America. Practically everything in this home that was supposed to be new con...
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Author
PissedConsumer991100
Location
Charlotte, North Carolina
Service
Reason of review
Bad quality
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0 comments
A couple things you did well: -Andrew and Ben are very helpful and knowledgeable sales people, they helped us a lot through this process -Shea is getting a one star because of those people stated above MANY things that need improvement: -The loan person (Robert) needs...
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Author
PissedConsumer1511596
Service
Reason of review
Bad quality
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As the guy who bought this house and will have to pay for the remainder of the repairs, I'm pretty disgusted that Shea Homes won't fix or pay for the repairs. Especially, sinc...