filters
State:
Show
City:
Show
Product:
Show
2.0
Details
Shea Homes - Failure to follow basic builder guidelines.
Shea Homes - Failure to follow basic builder guidelines.
I purchased a new home from Shea, paying above market rates for upgrades. After the 10 year home warranty period we discovered wood rot in the deck, which we paid extra for. Upon investigating the source it was discovered that Shea did not paint or treat any of the...
View full review
Review
#527468 Review #527468 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$17020
2.2
Details
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
We purchased the model home in 2009, trusting that Shea at least built up to code. Nine years later when we go to sell, we find out they never finished the flat roof at all. It just had black paper on it. I am not an unreasonable person and asked them to at least come...
View full review
1 comment
Anonymous
#1554363

As the guy who bought this house and will have to pay for the remainder of the repairs, I'm pretty disgusted that Shea Homes won't fix or pay for the repairs. Especially, since they are still building in a subdivision down the road from here, it wouldn't have taken much time to come on over and look at it.

The wood was rotted and crumbled when touched. I'm not sure what actually held up the roof anymore.

Review
#1348200 Review #1348200 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Leaky home
  • Poor customer service
  • 10 years of rain damage due to roof non construction
Reason of review
Damaged or defective
Loss
$4500
Preferred solution
Full refund
Tags
  • Water Leak
  • Shea Homes Charlotte
  • New Shea Homes Reviews
  • Shea Home Reviews
  • Shea Home Complaints
  • Shea Homes Quality
  • Shea Homes Hollister
  • Shea Homes Atherton
I closed on my new build 9/2018. First red flag was the appraisal came out $15k under the closing price. My home was one of 2 spec homes that was left in the development and the fixtures were all chosen by the design team and they wouldn't let me change anything....
View full review
1 comment
Anonymous
#1590404

Hi, Just wondering which Shea community you are in? I’m have a home at the Shea development in Ocala, FL and have experienced much of the same decietful practices you have but not to the extreme you have. I believe it is the corporate culture of Shea to build communities and homes that are appealing on the outside but everything thing else is done as cheaply as possible with no accountability.

Review
#1273705 Review #1273705 is a subjective opinion of poster.
1.0
Details
Shea Homes - Horrible Customer Service
Shea Homes - Horrible Customer Service
We built our home in 2013 with Shea. Our roof began to leak and three roofers have told us it is due to improper installation of the flashing. We built our home in Hollister in 2013. We had issues from the beginning with customer service but that is a whole other...
View full review
1 comment
Anonymous
#1709657

Thank you for letting the public know about this issue. I hope that Shea works with you to resolve the issue.

Review
#1379298 Review #1379298 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved
3.4
Details

Update by user Apr 27, 2018

I received phone call from Salesperson today. Our home was sold and we will get 40k of our 45k.

I am saddened but relieved. I took a lot of time and thought in making the selections for our home.

There are many features of the neighborhood that cannot be duplicated. As...

View full review
6 comments
Anonymous
#1737534

It seems quite possible that this is illegal. If they had actually lost $45K due to your failure to purchase, then OK.

But, if they turned around and sold the house for the same price without incurring additional costs, then they have mitigated any damages that were caused by your failure to close. One would think that in that circumstance they might have to give your deposit back.

But, that may be completely wrong -- perhaps there is a liquidated damage clause or something that allows this. Regardless of legality, it certainly seems immoral.

View more comments
Review
#1231154 Review #1231154 is a subjective opinion of poster.
Pros
  • House plans
Cons
  • Lack of accountability
  • No integrity
Reason of review
true interpretation of contract and consequences
Loss
$45000
Preferred solution
Full refund
Tags
  • Trilogy Ocala Preserve
Shea Homes - Construction defects, major problems
Shea Homes - Construction defects, major problems
The new house 2016, I purchased was built on soil that was not compacted, there was no soils report done on this particular lot. As a result of compaction issues, the house has settled way beyond alotted construction standards. It moves constantly, causing cracks in...
View full review
Review
#1566698 Review #1566698 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Bad quality
Loss
$450000
Preferred solution
Full refund
Resolved
1.8
Details
My first Shea home was in So Cal and I loved it. My next and last Shea home is in trilogy Ocala preserve and I am so very disappointed in everything. I never regretted buying anything so much before in my life. I bought a designer home -- therefore I got to pay for...
View full review
7 comments
LumberingNeapolitanMastiff
#1462175

I truly wish I had seen your comments prior to paying my deposit. Yes the concrete in the lanai has a crack too. I think we got the new sales staff that was saying anything to get a sale.

View more comments
Review
#1066670 Review #1066670 is a subjective opinion of poster.
Pros
  • People who left because they had integrity
Cons
  • Substandard repairs and resolutions
  • Poor quality
  • Poor customer service
Reason of review
Bad quality
Loss
$300000
Preferred solution
Full refund
Tags
  • Trilogy Ocala Preserve

Shea Homes - Great Homes - Poor Club Management

3.4
Details
I have now lived here for 3 years. The homes are very well built and excellent value. Club facilities are very nice. Although there have been some soil problems, Shea has done a wonderful job of fixing and compensating those home owners. The main problem is with the Blue Star facilities Co. management (owned by Shea) who take our money, spend it and run things like a dictatorship, Members who try to help with their professional backgrounds and suggestions are ignored or insulted. I would give Shea a **** and the Blue Star Club Management *
View full review
Review
#1637091 Review #1637091 is a subjective opinion of poster.
Pros
  • Professional and quality home customer service
  • Excellent quality construction
Cons
  • S and followup with residences
  • Blue star club management
Reason of review
Club Management
Preferred solution
Replace Blue Star Management

Shea Homes in Livermore-Pleasanton, California - Prescott in Mountain house sales team

2.2
Details
worst ever specially Karen who was real pain to deal with. She worked on her ego and not cooperative at all
View full review
Review
#1674300 Review #1674300 is a subjective opinion of poster.
Pros
  • Quality
Cons
  • Very poor sales team
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Price reduction

Contact Shea Homes Customer Service

Mailing Address:
Shea Homes
655 Brea Canyon Rd
Walnut, CA 91789
Phone:
(909) 594-9500
All Shea Homes Contacts
1.0
Details
Attempted to build a new home with Shea. The moment we signed our contract, we found out our first of 5 sales reps that were assigned to us made an error. The sales manager made it appear that it was our fault and when we pushed her for resolution we were made to feel...
View full review
Review
#1187382 Review #1187382 is a subjective opinion of poster.
Reason of review
Bad quality