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0 comments
2.0
Details
Shea Homes - Failure to follow basic builder guidelines.
Shea Homes - Failure to follow basic builder guidelines.
I purchased a new home from Shea, paying above market rates for upgrades. After the 10 year home warranty period we discovered wood rot in the deck, which we paid extra for. Upon investigating the source it was discovered that Shea did not paint or treat any of the...
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Author
Location
Aliso Viejo, California
Reason of review
Poor customer service
Loss
$17020
Review #527468 is a subjective opinion of poster.
0 comments

Shea Homes - Nepotism

Way to go...NEPOTISM at it best especially with recent layoffs due to the economy then to go ahead hire family of management and field employees. Sure that the ones waiting at the employment line will be happy to hear but maybe the "economic layoff" was just an excuse to their recent departing as it makes sense why several other things are clearly overlooked within middle management.
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Author
Review #1578792 is a subjective opinion of poster.
0 comments
Shea Homes - Construction defects, major problems
Shea Homes - Construction defects, major problems
The new house 2016, I purchased was built on soil that was not compacted, there was no soils report done on this particular lot. As a result of compaction issues, the house has settled way beyond alotted construction standards. It moves constantly, causing cracks in...
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Author
Location
Rio Vista, California
Cons
  • Poor customer service
Reason of review
Bad quality
Loss
$450000
Preferred solution
Full refund
Review #1566698 is a subjective opinion of poster.
0 comments
Had an HVAC construction defect in 2012 that they said was my fault. The HVAC contractor made some adjustments in the condensation drip coils, but we spent $500 repairing condensation drip damage. Annual inspections reveal no issues since then that they claimed I had...
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Author
Location
Sedalia, Colorado
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
Review #1529662 is a subjective opinion of poster.
0 comments
1.5
Details
A couple things you did well: -Andrew and Ben are very helpful and knowledgeable sales people, they helped us a lot through this process -Shea is getting a one star because of those people stated above MANY things that need improvement: -The loan person (Robert) needs...
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Author
Reason of review
Bad quality
Review #1511596 is a subjective opinion of poster.
1 comment
1.0
Details
Don’t ever do a loan through Robert with Shea in Reunion or preferably don’t deal with Shea Homes at all! Robert runs your info through an automated system that you could run on the lending-tree website to find out if you’re pre-approved. Also, They will take your...
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Anonymous
#1676339

Interesting review. What is the status of your complaint? To what agencies did you complain?

Author
Review #1460769 is a subjective opinion of poster.
0 comments
I purchased a home from sheahomes San Diego, noted many construction defects, sheahomes decline to fix their mistakes, poor customer service, did not install upgrade and lied to customer and stole from customer, house present safety liability, putting buyer in danger,...
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Author
Reason of review
Poor customer service
Review #1402276 is a subjective opinion of poster.
1 comment
1.0
Details
Shea Homes - Horrible Customer Service
Shea Homes - Horrible Customer Service
We built our home in 2013 with Shea. Our roof began to leak and three roofers have told us it is due to improper installation of the flashing. We built our home in Hollister in 2013. We had issues from the beginning with customer service but that is a whole other...
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Anonymous
#1709657

Thank you for letting the public know about this issue. I hope that Shea works with you to resolve the issue.

Author
Reason of review
Bad quality
Review #1379298 is a subjective opinion of poster.
0 comments

Shea Homes in Los Angeles, California - Bad practice on broker commission

2.3
Details
Brokers know they need to accompany buyers on their first visit as it’s standard practice in the industry. Shea is very clear on their broker policy and have it posted at the entrance to the sales office as well as inside the sales office. There is no way the buyers will know that they need to bring their broker on the very first visit.
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Author
Location
Los Angeles, California
Review #1377727 is a subjective opinion of poster.
0 comments

Shea Homes in Chula Vista, California - Unhappy Shea Customer

1.8
Details
I purchased a new Shea Home in 2005, I was told my windows had a 10 yr. warranty and placed a claim before the ten years were up. They did not cover my windows because the house sat empty for less than one year and the warranty started the day windows were installed. When you purchase a vehicle that sat for one year before purchased you don't loose a year of warranty, why should this not be the same for a house at 1/2 million dollars?
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Author
Location
Chula Vista, California
Review #1375240 is a subjective opinion of poster.

Contact Shea Homes Customer Service

Mailing Address:
Shea Homes
655 Brea Canyon Rd
Walnut, CA 91789
Phone:
(909) 594-9500
All Shea Homes Contacts

Shea Homes Products and Services Reviews

1 comment
2.2
Details
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
Shea Homes - Never finished flat roof over entrance to house (Hollister - Waxhaw NC )
We purchased the model home in 2009, trusting that Shea at least built up to code. Nine years later when we go to sell, we find out they never finished the flat roof at all. It just had black paper on it. I am not an unreasonable person and asked them to at least come...
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Anonymous
#1554363

As the guy who bought this house and will have to pay for the remainder of the repairs, I'm pretty disgusted that Shea Homes won't fix or pay for the repairs. Especially, sinc...

Author
Location
Charlotte, North Carolina
Pros
  • Location
Cons
  • 10 years of rain damage due to roof non construction
  • Leaky home
  • No integrity
Reason of review
Damaged or defective
Loss
$4500
Preferred solution
Full refund
Tags
  • Water Leak
  • Shea Homes Charlotte
  • New Shea Homes Reviews
  • Shea Home Reviews
  • Shea Home Complaints
  • Shea Homes Quality
  • Shea Homes Hollister
  • Shea Homes Atherton
Review #1348200 is a subjective opinion of poster.