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I had new LVP flooring by shaw put in my whole new house in July 2017. The installer has since closed his business. I had another flooring store that sells shaws products come out to look at it and they have told me that it is defected material. I don't know what to do...
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Anonymous
M Bill

Don’t purchase vinyl flooring. Terrible! The floors separate after a couple days . Costco does not back you up even buying from them. Spend the extra money and buy real hardwo...

1.0
I didn't like
  • I hate the flooring
  • Damaged flooring
  • Flooring
#1204270
I have never wrote a complaint before, but I never lost this much money on a product before either. We bought LVP flooring from Shaw for a new house we just built and it is the worst flooring I have ever seen. Like a lot of the other reviews I have read it looked great...
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Anonymous
Rob t

Our basement is not perfectly flat and the product we got Shaw Forte 7 LVT shows all the grooves in the floor. It is softer than some of the harder wood planks out there which...

#1204256
I moved into my condo just over a year ago when it was done being built. The floors are made by Shaw. I have uneven planks so when you walk on the floor barefoot it pinches the skin on the bottom of your foot and has caused small cuts on my feet. I'm a diabetic and...
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#1190730

Shaw Floors - Very poor quality product!!

And the customer service is worse! Do not buy from this company! They do not care at all that their flooring splinters during normal wear- terrible product, non responsive company.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
#1182646
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Our home was flooded in Harvey. So we had to purchase new flooring. We purchased flooring from Floors for Living. A Shaw product that looked beautiful in the store, looked gray and dingy immediately after it was installed. Some planks are okay, but 50% of planks don't...
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1.0
I didn't like
  • Poor quality floors
#1172572
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
We purchased 940 sq. ft. of the Citadel Dublin Pine - beautiful flooring until our installer tried to put it in. It wouldn't fit together correctly, kept popping apart, wouldn't stay down. My installer has done floors for over 30 years and has never had so many...
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Anonymous
Anonymous

Same thing happened to us. Tore it up and reinstalled losing a number of pieces in the removal. Contacted Shaw they told me to file a complaint with the supplier. Supplier gav...

Anonymous
Shannon

What did the inspector say was wrong with the floor?

1.0
I liked
  • Way the floor looked initially
  • Show room sample
I didn't like
  • Poor quality of flooring
#1168767

Shaw Floors - Frustrated, ripped off and lied to.

Has anyone actually received a reimbursement from Shaw? I'm so annoyed ans tired of trying to fix theses cheap LVP. This is not what we purchased. What a rip off.
#1166924
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We installed Shaw's vinyl plank on our lower living area and it scratched the first day. I moved a wood rocker a few inches. Shaw's customer service told me to buy a stain pen from a hardware store and that will cover them. Wrong. This is vinyl-not wood-so that doesn't...
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#1156786
The Shaw vinyl plank flooring we had installed cost an enormous amount of money $3000 and not actually that large of an area, and it is the WORST flooring I have ever had!!! I hate it!! To keep it looking decent, you have to clean it every day, and as soon as you walk...
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1.0
I didn't like
  • I hate the flooring
#1156044
We ordered flooring in September and were told the flooring was in stock ready to be delivered on November 1st. It has since been "delayed" 4 times with zero explanation or answer as to where it is and if or when it would be delivered. We personally tried and the...
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1.0
#1138043