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1.9
Details
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.

Update by user Jan 03

Shaw was contacted in August 2018 and denies any responsibility for the problems that I am having with the CoreTec Plus floor gapping. There is a reason this problem happened and I don't feel tapping the planks together and gluing them will give me the lifetime service...

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Review
#1294798 Review #1294798 is a subjective opinion of poster.
Pros
  • Way the floor looked initially
Cons
  • Way the locking system came unlocked
Reason of review
Not as described/ advertised
Loss
$11500
Preferred solution
I would like the floor made waterproof, either by sealing the seams or replacing and gluing down the product.
1.0
Details
Shaw Floors - Failed Finish, Shaw Flooring, Anderson Casitablanca Hammered Clove Flooring. Junk!
Shaw Floors - Failed Finish, Shaw Flooring, Anderson Casitablanca Hammered Clove Flooring. Junk!
After the floor was installed (June 14) we realized there may be something wrong with the floor. Three months after the floor was installed, we contacted the dealer (Carla Nichols of All About Floors, Woodward, OK) to tell her something was wrong with the product. The...
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Review
#1358184 Review #1358184 is a subjective opinion of poster.
Cons
  • Being lied to
Reason of review
Damaged or defective
Loss
$12000
Preferred solution
Full refund
1.4
Details
Shaw Floors - The floors stole my joy
Shaw Floors - The floors stole my joy
I have a great life with dogs and kids so in order to make my life less stressed I had my hardwood floors replaced with Shaw Toulouse 8 mm floors. The saleslady sold me on their incredible durability, scratch resistance, and water resistance. I've had them for 4 months...
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Review
#1605598 Review #1605598 is a subjective opinion of poster.
Pros
  • Way the floor looked initially
Cons
  • Customer service
  • Failure of this floor
  • Quality and service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Shaw Engineered Flooring
2.3
Details
Shaw Floors - Carpet from Costco Shaw stay away
Shaw Floors - Carpet from Costco Shaw stay away

Update by user Dec 28, 2018

No nothing has be accomplishWhat Costco/ ShawThanks Gisel Ray

Original review posted by user Nov 28, 2018

Long story short We purchased our carpart 02-2017 There was a stain on our carpet. S&G did a Assessment and claimed it was our fault. But it was not. We said it was a Discoloration due to the manufactory....
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Review
#1410208 Review #1410208 is a subjective opinion of poster.
Reason of review
Warranty issue
Shaw Floors - Not even a year and floors look like *** !!!
Shaw Floors - Not even a year and floors look like *** !!!

Update by user Feb 04

We sent in a complainer to the BBB against Shaw flooring .we had 2 more reports done on this floor and still Shaw has washed their hands of this stating it our fault. It's a *** product and I hope someone bring a class action against them for this product. We're...

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Review
#1405374 Review #1405374 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund
2.3
Details
Shaw Floors - You can't let the sun in your house if you choose Shaw!
Shaw Floors - You can't let the sun in your house if you choose Shaw!
We saved for flooring that my daughter could get around on in her wheelchair. She has a beautiful service dog so we wanted something that wouldn't scratch from the chair or dog nails. The Shaw flooring was was suggested by the flooring salesman. It was advertised as...
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Review
#1390222 Review #1390222 is a subjective opinion of poster.
Reason of review
Bad quality
1.5
Details
We bought our home in August of 2013. The carpet and floors were in terrible shape due to pet issues and had to be replaced. We opted for wood laminate throughout our main living area, (kitchen/dining, living room, and sunroom). We had a licensed contractor install all...
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Review
#1638157 Review #1638157 is a subjective opinion of poster.
Cons
  • I hate the flooring and not fond of the company
  • Quality and service
  • Failure of this floor
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Shaw Lvt
1.0
Details
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
We purchased 940 sq. ft. of the Citadel Dublin Pine - beautiful flooring until our installer tried to put it in. It wouldn't fit together correctly, kept popping apart, wouldn't stay down. My installer has done floors for over 30 years and has never had so many...
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2 comments
Anonymous
#1506065

Same thing happened to us. Tore it up and reinstalled losing a number of pieces in the removal.

Contacted Shaw they told me to file a complaint with the supplier. Supplier gave me a form. Said it takes a long time to hear from them. Returned unopened boxes and went elsewhere to purchase a different product.

Out the cost of double installation and the new flooring.

Pulse the floor is still popping up. Ugh

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Review
#1168767 Review #1168767 is a subjective opinion of poster.
Pros
  • Way the floor looked initially
  • Show room sample
Cons
  • Poor quality of flooring
Reason of review
Bad quality
Loss
$1500
Preferred solution
Price reduction
Tags
  • Shaw Floors Carpet

Shaw Floors - Shaw won’t fix my floors!!!

1.0
Details
Had a new addition with four rooms of Shaw flooring in a years time we our on our third flooring and now it is breaking and terrible!
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Review
#1655107 Review #1655107 is a subjective opinion of poster.
Pros
  • Water proof
Reason of review
Bad quality
Loss
$40

Contact Shaw Floors Customer Service

Mailing Address:
Shaw Industries, Inc.
P.O. Drawer 2128 616 E. Walnut Avenue
Dalton, GA 30722-2128
United Kingdom
Phone:
(800) 441-7429
All Shaw Floors Contacts

Shaw Floors in Niagara Falls, New York - New carpet bleach like stains

1.1
Details
Got a two brand new Shaw Our place i carpets just placed down 3/15/19 which have bleach like stains with no color left in them. Company and store refuse to send out a rep. to look at. Will not give me a claim number and company has done nothing but blame us for spilling something. Spots have appeared in two different rooms only on the Shaw 2019 carpets we ordered. They refused to send anyone to look at carpet unless we had it prof. cleaned. Cleaning co. said it is not dirty and there is no dye in those spots and cleaning could make it worse,
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Review
#1640556 Review #1640556 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1345
Preferred solution
Full refund