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1.9
Details
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
The LVP flooring was installed professionally (by Shaw distributor) in February, already the tiles have gaps that are about ¼" wide where the ends meet. I bought into the claim that the flooring was "water-proof". I don't see how that is possible when I can see the...
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Author
Location
Raleigh, North Carolina
Pros
  • Way the floor looked initially
Cons
  • Way the locking system came unlocked
Reason of review
Not as described
Loss
$11500
Preferred solution
I would like the floor made waterproof, either by sealing the seams or replacing and gluing down the product.
Review #1294798 is a subjective opinion of poster.
0 comments
1.0
Details
Shaw Floors - Failed Finish, Shaw Flooring, Anderson Casitablanca Hammered Clove Flooring. Junk!
Shaw Floors - Failed Finish, Shaw Flooring, Anderson Casitablanca Hammered Clove Flooring. Junk!
After the floor was installed (June 14) we realized there may be something wrong with the floor. Three months after the floor was installed, we contacted the dealer (Carla Nichols of All About Floors, Woodward, OK) to tell her something was wrong with the product. The...
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Author
Location
Dalton, Georgia
Cons
  • Being lied to
Reason of review
Damaged or defective
Loss
$12000
Preferred solution
Full refund
Review #1358184 is a subjective opinion of poster.
0 comments
2.3
Details
Shaw Floors - Carpet from Costco Shaw stay away
Shaw Floors - Carpet from Costco Shaw stay away
Long story short We purchased our carpart 02-2017 There was a stain on our carpet. S&G did a Assessment and claimed it was our fault. But it was not. We said it was a Discoloration due to the manufactory. Cause we didnt spill and thing there. The carpet was suppose to...
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Author
Reason of review
Warranty issue
Review #1410208 is a subjective opinion of poster.
2 comments
1.0
Details
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
We purchased 940 sq. ft. of the Citadel Dublin Pine - beautiful flooring until our installer tried to put it in. It wouldn't fit together correctly, kept popping apart, wouldn't stay down. My installer has done floors for over 30 years and has never had so many...
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Anonymous
#1506065

Same thing happened to us. Tore it up and reinstalled losing a number of pieces in the removal. Contacted Shaw they told me to file a complaint with the supplier. Supplier gav...

Author
Location
De Pere, Wisconsin
Pros
  • Show room sample
  • Way the floor looked initially
Cons
  • Poor quality of flooring
Reason of review
Bad quality
Loss
$1500
Preferred solution
Price reduction
Tags
  • Shaw Floors Carpet
Review #1168767 is a subjective opinion of poster.
0 comments
2.3
Details
Shaw Floors - You can't let the sun in your house if you choose Shaw!
Shaw Floors - You can't let the sun in your house if you choose Shaw!
We saved for flooring that my daughter could get around on in her wheelchair. She has a beautiful service dog so we wanted something that wouldn't scratch from the chair or dog nails. The Shaw flooring was was suggested by the flooring salesman. It was advertised as...
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Author
Location
South Jordan, Utah
Reason of review
Bad quality
Review #1390222 is a subjective opinion of poster.
1 comment
1.0
Details
Shaw Floors - The worst flooring I ever saw from a company that does not even care
Shaw Floors - The worst flooring I ever saw from a company that does not even care
This is the worst flooring on the market, sold by a company that just does not care. We have had it down for about 6 month and all the corners are peaking and the floor is separating. They sent a inspector out and they denied our claim. His conclusion was that the room...
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Anonymous
#1463578

What type luxury vinyl plank style or model#?

Author
Reason of review
Bad quality
Review #1204351 is a subjective opinion of poster.
0 comments
Shaw Floors - Not even a year and floors look like *** !!!
Shaw Floors - Not even a year and floors look like *** !!!
We had out living room hallway and dining room done with SHAW FLOORING SL255 Natural VLSII color 00860. They haven't even been down for a year and the floors look like *** already Splits in the seams. Where one plank meets another they buckle up. Now were told there is...
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Author
Location
Chatsworth, Georgia
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund
Review #1405374 is a subjective opinion of poster.
0 comments

Shaw Floors - 9 year old carpeting shows wear and buckling and a hump.

1.7
Details
I have a claim at Shaw right now thru a carpet dealer. They told him they would restretch it again . We paid $5000.00 for this carpet and we have tried to live with it. Well it will just happen again. The warranty was 20 or 25 years. I guess we made a mistake buying the Twist style as they don't even sell it anymore .
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Author
Reason of review
Bad quality
Loss
$2500
Preferred solution
Partial refund or Price reduction on new carpet.
Review #1556554 is a subjective opinion of poster.
0 comments

Shaw Floors - High priced Junk

1.2
Details
I had shaw lvt installed in my kitchen. Hours after the installers left I noticed scratches ahowing up in various spots around the table. Well I found it was the soft Brown nylon buttons on my chairs. I immediately removed them and put on felts but now I am still seeing new scratches popping up everywhere! I paid 2.50 per square ft. To me that's not cheap flooring. I purchased Mohawk lvt for my other house for the same money and have no scratches yet and its been over a month. Don't buy Shaw!
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Author
Reason of review
Bad quality
Review #1529710 is a subjective opinion of poster.

Contact Shaw Floors Customer Service

Mailing Address:
Shaw Industries, Inc.
P.O. Drawer 2128 616 E. Walnut Avenue
Dalton, GA 30722-2128
United Kingdom
Phone:
(800) 441-7429
All Shaw Floors Contacts

Shaw Floors Products and Services Reviews

1 comment
1.3
Details
What is the issue with Shaw Repel flooring sold to Menards? Is it seconds? I cannot for the life of me get it to snap together. I have a tapping block, pull bar, I push. I wiggle, I tap, and all it does is come apart the opposite end I'm working. I pull it back out tip...
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Anonymous
#1621269

This is an example of why I ceased and desisted with do it yourself large projects. You're hung from Day-1 if the materials are substandard. I admit that I don't understand ev...

Author
Pros
  • Color and finish
Cons
  • How it assembled
Reason of review
Work Experience or Job Application
Loss
$800
Preferred solution
Let the company propose a solution
Review #1436711 is a subjective opinion of poster.