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Shaw Floors in Frisco, Texas - Heirloom ceramic tile

Shaw Floors - Heirloom ceramic tile
The ceramic tile is chipping on the edges and was just installed about a month ago. We will see if they replace it, they had an inspector come out today to look at it. i hope they do the right think. It's in about 30 spots on the lower level of our house already 1 month in. 15k worth of flooring! OMG!
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Review
#1640642 Review #1640642 is a subjective opinion of poster.
Reason of review
Bad quality
1.4
Details
Shaw Floors - The floors stole my joy
Shaw Floors - The floors stole my joy
I have a great life with dogs and kids so in order to make my life less stressed I had my hardwood floors replaced with Shaw Toulouse 8 mm floors. The saleslady sold me on their incredible durability, scratch resistance, and water resistance. I've had them for 4 months...
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Review
#1605598 Review #1605598 is a subjective opinion of poster.
Pros
  • Way the floor looked initially
Cons
  • Customer service
  • Failure of this floor
  • Quality and service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Shaw Engineered Flooring
2.3
Details
Shaw Floors - Carpet from Costco Shaw stay away
Shaw Floors - Carpet from Costco Shaw stay away

Update by user Dec 28, 2018

No nothing has be accomplishWhat Costco/ ShawThanks Gisel Ray

Original review posted by user Nov 28, 2018

Long story short We purchased our carpart 02-2017 There was a stain on our carpet. S&G did a Assessment and claimed it was our fault. But it was not. We said it was a Discoloration due to the manufactory....
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Review
#1410208 Review #1410208 is a subjective opinion of poster.
Reason of review
Warranty issue
Shaw Floors - Not even a year and floors look like *** !!!
Shaw Floors - Not even a year and floors look like *** !!!

Update by user Feb 04

We sent in a complainer to the BBB against Shaw flooring .we had 2 more reports done on this floor and still Shaw has washed their hands of this stating it our fault. It's a *** product and I hope someone bring a class action against them for this product. We're...

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Review
#1405374 Review #1405374 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund
2.3
Details
Shaw Floors - You can't let the sun in your house if you choose Shaw!
Shaw Floors - You can't let the sun in your house if you choose Shaw!
We saved for flooring that my daughter could get around on in her wheelchair. She has a beautiful service dog so we wanted something that wouldn't scratch from the chair or dog nails. The Shaw flooring was was suggested by the flooring salesman. It was advertised as...
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Review
#1390222 Review #1390222 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Shaw Floors - Failed Finish, Shaw Flooring, Anderson Casitablanca Hammered Clove Flooring. Junk!
Shaw Floors - Failed Finish, Shaw Flooring, Anderson Casitablanca Hammered Clove Flooring. Junk!
After the floor was installed (June 14) we realized there may be something wrong with the floor. Three months after the floor was installed, we contacted the dealer (Carla Nichols of All About Floors, Woodward, OK) to tell her something was wrong with the product. The...
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Review
#1358184 Review #1358184 is a subjective opinion of poster.
Cons
  • Being lied to
Reason of review
Damaged or defective
Loss
$12000
Preferred solution
Full refund
Shaw Floors - NOT Worth the $$ Price
Shaw Floors - NOT Worth the $$ Price
Look good initially, but shows wear & tear quite easily with minimal usage. Hard to restore close to the original look. Easily blemished areas occur w/o much use. Local company is not much help since their Contractor quit working for them. Just not worth the time,...
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Review
#1333143 Review #1333143 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$750
Preferred solution
Let the company propose a solution
1.9
Details
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.

Update by user Jan 03

Shaw was contacted in August 2018 and denies any responsibility for the problems that I am having with the CoreTec Plus floor gapping. There is a reason this problem happened and I don't feel tapping the planks together and gluing them will give me the lifetime service...

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Review
#1294798 Review #1294798 is a subjective opinion of poster.
Pros
  • Way the floor looked initially
Cons
  • Way the locking system came unlocked
Reason of review
Not as described/ advertised
Loss
$11500
Preferred solution
I would like the floor made waterproof, either by sealing the seams or replacing and gluing down the product.
1.0
Details
Shaw Floors - The worst flooring I ever saw from a company that does not even care
Shaw Floors - The worst flooring I ever saw from a company that does not even care
This is the worst flooring on the market, sold by a company that just does not care. We have had it down for about 6 month and all the corners are peaking and the floor is separating. They sent a inspector out and they denied our claim. His conclusion was that the room...
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1 comment
Anonymous
#1463578

What type luxury vinyl plank style or model#?

Review
#1204351 Review #1204351 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Shaw Floors Customer Service

Mailing Address:
Shaw Industries, Inc.
P.O. Drawer 2128 616 E. Walnut Avenue
Dalton, GA 30722-2128
United Kingdom
Phone:
(800) 441-7429
All Shaw Floors Contacts
1.0
Details
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
We purchased 940 sq. ft. of the Citadel Dublin Pine - beautiful flooring until our installer tried to put it in. It wouldn't fit together correctly, kept popping apart, wouldn't stay down. My installer has done floors for over 30 years and has never had so many...
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2 comments
Anonymous
#1506065

Same thing happened to us. Tore it up and reinstalled losing a number of pieces in the removal.

Contacted Shaw they told me to file a complaint with the supplier. Supplier gave me a form. Said it takes a long time to hear from them. Returned unopened boxes and went elsewhere to purchase a different product.

Out the cost of double installation and the new flooring.

Pulse the floor is still popping up. Ugh

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Review
#1168767 Review #1168767 is a subjective opinion of poster.
Pros
  • Way the floor looked initially
  • Show room sample
Cons
  • Poor quality of flooring
Reason of review
Bad quality
Loss
$1500
Preferred solution
Price reduction
Tags
  • Shaw Floors Carpet