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1.9
Details
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.
Shaw Floors - Flooring installed professionally in our home 3 months ago and already we have gaps in the seams.

Update by user Jan 03

Shaw was contacted in August 2018 and denies any responsibility for the problems that I am having with the CoreTec Plus floor gapping. There is a reason this problem happened and I don't feel tapping the planks together and gluing them will give me the lifetime service...

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Most Helpful
Review
#1294798 Review #1294798 is a subjective opinion of poster.
Product
Shaw Floors Vinyl Flooring
Pros
  • Way the floor looked initially
Cons
  • Way the locking system came unlocked
Reason of review
Not as described/ advertised
Loss
$11500
Preferred solution
I would like the floor made waterproof, either by sealing the seams or replacing and gluing down the product.
1.3
Details

Update by user 18 hours ago

What are the pros of using this company? At this point, I can't honestly say anything positive.What are the cons of using this company?

Warranty of productWhat other companies did you consider?

Lumber Liquidators. I purchased all of my flooring from Lumber Liquidators,...

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Review
#1712671 Review #1712671 is a subjective opinion of poster.
Product
Shaw Floors Laminate Flooring
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Shaws Laminate

Shaw Floors - Shaw won’t fix my floors!!!

1.0
Details
Had a new addition with four rooms of Shaw flooring in a years time we our on our third flooring and now it is breaking and terrible!
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Review
#1655107 Review #1655107 is a subjective opinion of poster.
Pros
  • Water proof
Reason of review
Bad quality
Loss
$40

Shaw Floors in Frisco, Texas - Heirloom ceramic tile

Shaw Floors - Heirloom ceramic tile
The ceramic tile is chipping on the edges and was just installed about a month ago. We will see if they replace it, they had an inspector come out today to look at it. i hope they do the right think. It's in about 30 spots on the lower level of our house already 1 month in. 15k worth of flooring! OMG!
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Review
#1640642 Review #1640642 is a subjective opinion of poster.
Product
Shaw Floors Tile Flooring
Reason of review
Bad quality

Shaw Floors in Niagara Falls, New York - New carpet bleach like stains

1.1
Details
Got a two brand new Shaw Our place i carpets just placed down 3/15/19 which have bleach like stains with no color left in them. Company and store refuse to send out a rep. to look at. Will not give me a claim number and company has done nothing but blame us for spilling something. Spots have appeared in two different rooms only on the Shaw 2019 carpets we ordered. They refused to send anyone to look at carpet unless we had it prof. cleaned. Cleaning co. said it is not dirty and there is no dye in those spots and cleaning could make it worse,
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Review
#1640556 Review #1640556 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1345
Preferred solution
Full refund
1.5
Details
We bought our home in August of 2013. The carpet and floors were in terrible shape due to pet issues and had to be replaced. We opted for wood laminate throughout our main living area, (kitchen/dining, living room, and sunroom). We had a licensed contractor install all...
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Review
#1638157 Review #1638157 is a subjective opinion of poster.
Product
Shaw Floors Laminate Flooring
Cons
  • I hate the flooring and not fond of the company
  • Failure of this floor
  • Quality and service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Shaw Lvt
1.4
Details
Shaw Floors - The floors stole my joy
Shaw Floors - The floors stole my joy
I have a great life with dogs and kids so in order to make my life less stressed I had my hardwood floors replaced with Shaw Toulouse 8 mm floors. The saleslady sold me on their incredible durability, scratch resistance, and water resistance. I've had them for 4 months...
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Review
#1605598 Review #1605598 is a subjective opinion of poster.
Product
Shaw Floors Flooring
Pros
  • Way the floor looked initially
Cons
  • Customer service
  • Failure of this floor
  • Quality and service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Shaw Engineered Flooring

Shaw Floors in Denver, Colorado - The lady that helped me was very friendly and helpful.

5.0
Details
I had a question about how to clean my new laminate flooring. She told me the proper cleaner to use. I purchased it and cleaned my floor. It still doesn't look very good but it's better.
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Review
#1575352 Review #1575352 is a subjective opinion of poster.
Product
Shaw Floors Laminate Flooring

Shaw Floors - They are horrible!!!!!!!!

1.0
Details
Within 6 months of installation of the engineered wood floor there was boards that lost color. Places that are not in a traffic spots or walked on. Boards splitting and snagging. When we got to the point to complain to Nebraska Furniture mart where we bought it, we were told we were out of warranty period. The Shaw floating is an epoch FAIL. It sickens me that we spent all this money $6000 to have a 2 year old floor we will have to replace. Unbelievable. Do not buy Shaw and do not use Nebraska furniture mart.
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Review
#1572582 Review #1572582 is a subjective opinion of poster.
Cons
  • Warranty
  • Poor quality floors
  • Failure of this floor
Reason of review
Bad quality
Loss
$6000
Preferred solution
Full refund
Tags
  • Shaw Engineered Flooring
I laid the floors down in April after they sat in my home to acclimate. They are now starting to separate slightly-I've got to say-I love the look of the floor-it was an easy lay-(No pun intended) I laid close to 1000sq feet in my home and if this is what I am to be...
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Review
#1570387 Review #1570387 is a subjective opinion of poster.
Pros
  • Good looking floor which seems well made-
Cons
  • Seperation that is occuring now
Reason of review
Good quality

Contact Shaw Floors Customer Service

Mailing Address:
Shaw Industries, Inc.
P.O. Drawer 2128 616 E. Walnut Avenue
Dalton, GA 30722-2128
United Kingdom
Phone:
(800) 441-7429
All Shaw Floors Contacts

Shaw Floors Products and Services Reviews

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Shaw Floors - 9 year old carpeting shows wear and buckling and a hump.

1.7
Details
I have a claim at Shaw right now thru a carpet dealer. They told him they would restretch it again . We paid $5000.00 for this carpet and we have tried to live with it. Well it will just happen again. The warranty was 20 or 25 years. I guess we made a mistake buying the Twist style as they don't even sell it anymore .
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Review
#1556554 Review #1556554 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$2500
Preferred solution
Partial refund or Price reduction on new carpet.