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1.0
Details
I had new LVP flooring by shaw put in my whole new house in July 2017. The installer has since closed his business. I had another flooring store that sells shaws products come out to look at it and they have told me that it is defected material. I don't know what to do...
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1 comment
Anonymous
#1477618

Don’t purchase vinyl flooring. Terrible!

The floors separate after a couple days .

Costco does not back you up even buying from them. Spend the extra money and buy real hardwood.

Review
#1204270 Review #1204270 is a subjective opinion of poster.
Cons
  • I hate the flooring
  • Flooring
  • Damaged flooring
Reason of review
Damaged or defective
Loss
$25000
Preferred solution
Let the company propose a solution
I have never wrote a complaint before, but I never lost this much money on a product before either. We bought LVP flooring from Shaw for a new house we just built and it is the worst flooring I have ever seen. Like a lot of the other reviews I have read it looked great...
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1 comment
Anonymous
#1455172

Our basement is not perfectly flat and the product we got Shaw Forte 7 LVT shows all the grooves in the floor. It is softer than some of the harder wood planks out there which probably would have absorbed it.

When you look at it in the showroom it is mounted on wood and so the planks look more solid. I’m not impressed and for the cost I would not do it again.

Review
#1204256 Review #1204256 is a subjective opinion of poster.
Reason of review
Bad quality
I moved into my condo just over a year ago when it was done being built. The floors are made by Shaw. I have uneven planks so when you walk on the floor barefoot it pinches the skin on the bottom of your foot and has caused small cuts on my feet. I'm a diabetic and...
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Review
#1190730 Review #1190730 is a subjective opinion of poster.
Reason of review
Bad quality

Shaw Floors - Very poor quality product!!

1.0
Details
And the customer service is worse! Do not buy from this company! They do not care at all that their flooring splinters during normal wear- terrible product, non responsive company.
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Review
#1182646 Review #1182646 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Our home was flooded in Harvey. So we had to purchase new flooring. We purchased flooring from Floors for Living. A Shaw product that looked beautiful in the store, looked gray and dingy immediately after it was installed. Some planks are okay, but 50% of planks don't...
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Review
#1172572 Review #1172572 is a subjective opinion of poster.
Cons
  • Poor quality floors
Reason of review
Bait and switched on quality of product
Loss
$9973
Preferred solution
Let the company propose a solution
1.0
Details
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
Shaw Floors - I WILL NEVER BUY SHAW FLOORING AGAIN!!!
We purchased 940 sq. ft. of the Citadel Dublin Pine - beautiful flooring until our installer tried to put it in. It wouldn't fit together correctly, kept popping apart, wouldn't stay down. My installer has done floors for over 30 years and has never had so many...
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2 comments
Anonymous
#1506065

Same thing happened to us. Tore it up and reinstalled losing a number of pieces in the removal.

Contacted Shaw they told me to file a complaint with the supplier. Supplier gave me a form. Said it takes a long time to hear from them. Returned unopened boxes and went elsewhere to purchase a different product.

Out the cost of double installation and the new flooring.

Pulse the floor is still popping up. Ugh

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Review
#1168767 Review #1168767 is a subjective opinion of poster.
Pros
  • Show room sample
  • Way the floor looked initially
Cons
  • Poor quality of flooring
Reason of review
Bad quality
Loss
$1500
Preferred solution
Price reduction
Tags
  • Shaw Floors Carpet

Shaw Floors - Frustrated, ripped off and lied to.

Has anyone actually received a reimbursement from Shaw? I'm so annoyed ans tired of trying to fix theses cheap LVP. This is not what we purchased. What a rip off.
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Review
#1166924 Review #1166924 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
We installed Shaw's vinyl plank on our lower living area and it scratched the first day. I moved a wood rocker a few inches. Shaw's customer service told me to buy a stain pen from a hardware store and that will cover them. Wrong. This is vinyl-not wood-so that doesn't...
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Review
#1156786 Review #1156786 is a subjective opinion of poster.
1.0
Details
The Shaw vinyl plank flooring we had installed cost an enormous amount of money $3000 and not actually that large of an area, and it is the WORST flooring I have ever had!!! I hate it!! To keep it looking decent, you have to clean it every day, and as soon as you walk...
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Review
#1156044 Review #1156044 is a subjective opinion of poster.
Cons
  • I hate the flooring
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Michael S Flooring
1.0
Details
We ordered flooring in September and were told the flooring was in stock ready to be delivered on November 1st. It has since been "delayed" 4 times with zero explanation or answer as to where it is and if or when it would be delivered. We personally tried and the...
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Review
#1138043 Review #1138043 is a subjective opinion of poster.
Reason of review
Order processing issue