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Poor service - blew me off 14 times

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Shaw Business - Poor service - blew me off 14 times
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Updated by user Apr 12, 2021

Shaw has done NOTHING to alleviate or fix my problem. One consultant has admitted it is a faulty telephone switch box, but no technician has ever showed up.

I have learned that several other businesses are having the same issue, and several other businesses are receiving faxes that are directed to other unrelated establishments. I have hired two independent contractors to correct the problem and both agree it is a Shaw issue.

We have change out our own switches and routers, but nothing has changed.I cannot spend my working life on "hold" with Shaw's service department, so I am in the process of changing providers. GOOD LUCK TO ANYONE TRYING TO HAVE A PROBLEM FIXED BY SHAW!!!!!!

Original review Mar 11, 2021

Our "telephone Box" is not allowing other Shaw clients' computer generated faxes or phone calls to reach us. This is costing us thousands of dollars in business.

After 14 attempts and hours on hold listening to their propaganda I did finally find someone that spoke fluent English and was able to partially resolve one of the issues. The others REFUSED to send a tech to check the box and acted like it was taking money from their pocket.

This company is horrible. Greg Bueckert

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Loss:
$40000

Preferred solution: who will pay for my lost business?

User's recommendation: stay away - RUN away

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