vilmarie w

Horrible Customer Service

I have a big problem with my Jeep Renegade and one of the supervisor (Michele from Mopar) refused to help me knowing the problem can cause a big accident. My jeep start but it wont turn off and all the panel lights are on and you can even drive the Jeep. I requested a replacement since the Jeep is a 2017 and the lady told me NO, because thew Florida Safety Transportation told her it paaed the state law... Are they crazy ????
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: replacement

Ren A

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Verified Reviewer
| map-marker Thousand Oaks, California

Shaver Chrysler- Jeep Thousand Oaks Service

Why didn’t you bring the car to us Shaver Chrysler-Jeep etc., the dealer to have it fixed? When I called I was treated disrespectfully. Questioned the service person about my problem and was told to bring it in and let us check it out for 100+ dollars. Called Sears and was given some option of problems and invited to stop in and have it checked out. 3. After having the service done the A/C - heater fan was running slow. 3. Called one of the Chysler owners and told him the following: On the advice of Sears, I brought in the car to see why the fan motor is running slow. I spoke to Serv. Mgr. in person. Told him my issue. His answer: We can’t trouble shoot your problem since we didn‘t do the work. When asked if he knew any reason the new resistor would be the reason, he repeated his remarks about not being able to help out. The owner I spoke with said he’d call back after telling me how hard it is to be a car dealer because everybody wants to sue him or complain on the web and that’s why service manager didn’t want to help. I replied that it wasn’t a question of paying for a diagnosis - one wasn’t offered. He said he’d talk to him and call back. The same owner called to say there must have been a miscommunication and to bring my car in Tuesday AM and we’ll diagnosis the problem and correct it if necessary and of course there will be a charge. Tuesday 8AM car was brought in for service. Service person listened to fan motor and agreed it was running slow. I signed for the service and waited an hour for the van to take me home. 11:30 AM service person was not answering phone so Voice Mail was left to return my call. 1:45 PM no return call so I called again. After three attempts to have someone answer the phone in service, operator went to see why no one is picking up. Service person finally came on the phone saying the following: Car was not brought into bay right away because you didn’t have an appointment. Mechanic is checking on the voltage now. When advised service person that I had an appointment and that the car had been there over 2 hours and I hadn’t even received a return call for the message left. He said there was no appointment in the book and they are so busy it wouldn’t matter even if I had an appointment because there are other cars waiting from previous days. He denied he said that the delay was because I had no appointment or answer why he hadn’t asked if I had an appointment when I came in. Also, he continued, they are so busy he didn’t have time to return the call. He was so busy trying to rationalize his obvious lack of concern that I could not get a word in while he was continually talking. At last he agreed to have an answer by 4PM and he would call back then. Now what was the question?
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