Shark Clean Australia Reviews

Don't buy from this company directly,go to your local store and purchase or order from them. You won't get service from Shark Australia nor are they actually based in Australia,the phones are answered in Thailand??!!!?

I've waited over 29 days for my refund of an order I cancelled because if the long wait of delivery that I was told by one of their people when I rung to ask when delivery. I have asked for email with cancelled order, promised but sent nothing just like my refund that's constantly promised and never received.

Still waiting for refund ,keep getting the same response,oh ,so sorry I'll escalate your refund straight away,you should have it in 24 hours ...same phone conversation,no refund...asked for email confirming cancellation of order but still haven't received that ..the worst company ever to purchase from. Go to your local store. DON'T BUY FROM SHARK DIRECTLY...!!

Placed an order a month ago. Product never got shipped.

When calling you wait hours for the line to be cut. Their customer service is nonexistent - sending emails gets you no reply.

Have tried contacted for weeks now.

Best piece of advice is to report them to the ACCC and place a chargeback if youve made the grave mistake of placing an order. Absolute scammers.

I have been trying to get a contact number but have not received a reply. I really want to talk to someone.

I ordered a vacuum and was not told it was out of stock until I had paid for it.

I just need to know when it will arrive. I am not happy.

TOO HARD TO FIND SPARE PARTS ONLY NEED A HOSE AND HOW TO INSTALL IT HAVE BEEN ON A MERRY CHASE SO WILL HAVE TO CHUCK IT

Used to have one but my x took it

I have a shark vacuum cleaner, I have been very happy with it until now as the Flexi hose at the head has split after two years so a new one is required . Trying to get brand developers to respond is a joke.

I was told some one from service would get back to me. I cannot wait over a week to get a call. I have pets and I need to clean the house. The young lady that answered the phone just was not interested, I tried to tell her I wasn't worried about warrantee I just needed someone to iether send a new head or help to locate a repairer.

I have gone out today to buy a new vacum for $1000,one that can be serviced locally . I will not recommend buying anything from brand development.

The local store that is an agent said they have the self same problem. No after sales service .

Had a Navigator NV350. The Power Head stopped working, contacted B/Developers to order new Power Head, canister and filters.

Was informed that there was a recall on this model for possible electrical hazard..I was not aware of this and, at that time, there was NO recall notice on their page.It was also still under warranty. I purchased the replacement P/Head and filters on the strength that they would be refunded should the motor unit be repairable. Its was repaired (it took 4 weeks with no update calls as promised) I was then informed that I would have to return the P/Head to see if it was repairable.. It was not.

Eleven (Almost three months in all) weeks had passed before I received a call telling me that if I waited a further four weeks (minimum) I could have a replacement unit as they were still out of (have been for three months) stock.

I opted for a replacement Rotator as this would be sent immediately. I was informed that I would be getting a call from sales re the return / refund for the unusable canister and filters etc..No call was received and when I called I was told Brand Developers have refused a refund..I have emails to confirm all the details above but they are a law unto themselves..DO NOT PURCHASE ANYTHING FROM BRAND DEVELOPERS..