Anonymous
map-marker Woodward, Oklahoma

Delivery problem

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I was out of town when I received the email that my mom's b-day present had been delivered. I called to have her make sure and bring it right in due to heat. She could not find it anywhere out front. I tried the website but was very frustrated by the run around with the computer contact. I, then, contacted customer service by phone and they resent a package to her. She did receive it 2 days after her birthday but she did have the present from me.
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User's recommendation: If you order and have a problem call customer service. They make the number a little harder to find on their website but talking to 'a person' helped my case.

Brenda V Mbc

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Verified Reviewer

Internal P.O. 030863****

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Hello My Mothers Day from my daughter and grandsons arrived in deplorable condition. The chocolate coating was broken, the berries were soggy, and the entire tray of berries were dislodged from their little nests and were everywhere. This is completely unacceptable. A very disappointing gift for a special occasion. Brenda Visser. My daughters name is: Teri McPhillips
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Preferred solution: Deliver product or service ordered

User's recommendation: Buy the flowers not the chocolates! I received a response from Shari's Berries almost immediately! They said I'd receive replacement strawberries on the 16th (today) and instead I received another two dozen tulips and a vase (received original order two days before Mother's Day). !!!! They're beautiful!!

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Anonymous
map-marker Brewer, Maine

Terrible product

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Sharis Berries - Terrible product
Sharis Berries - Terrible product - Image 2
Sharis Berries - Terrible product - Image 3
Sharis Berries - Terrible product - Image 4
Sharis Berries - Terrible product - Image 5

I sent flowers and chocolate covered strawberries on the 20th to my niece for her birthday from Sharis Berries. The flowers were half dead and ice pack was melted so strawberries were melted, mushy and spoiled.

The arrangement didnt look anything like what I ordered.

I called and complained - customer service spoke broken English - they sent a replacement for delivery today . Todays shipment had melted ice, the strawberry box was HOT and smelled, and the flowers looked like a $9.99 arrangement youd pick up at a grocery store - and they were Cemetery dead. Oh the card said Happy birthday from Howie and Monica. WTH?

Had a mini stroke, called to complain again.

I could barely understand the Customer service rep. They wanted to send a replacement order - I said no. I said I want a full refund. They said how about 50% and a coupon.

Said no again. He processed my refund for $115 and offered a $50 coupon. I told him nope I wouldnt use this service ever again.

He then asked if he could call Kim to apologize. He then called her and asked if she wanted something else.

She declined and explained how awful both deliveries were. He then tried to talk to her about my credit .

What are they doing talking to the recipient of a delivery about crediting my credit card??!

I actually have used them before and they were great. Not sure what happened but I will never use them again.

Talk about embarrassing!!!

Mary Stefanik

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User's recommendation: Shop elsewhere

Anonymous
map-marker Conroe, Texas

Wanted to deliver on may 19 for mothers day

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Was on hold 3 times for a total of 22mins. Was awful service. How many orders are lost because of lousy customer service
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Trevian Fsa
map-marker Stone Mountain, Georgia

Anniversary surprise doomed

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Sharis Berries - Anniversary surprise doomed
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The berries were warm, broken, smush, soft, melted, spoiled and runny. Even after replacing them they must just have old bad strawberries. This was my 8th anniversary surprise and it was a bust. Never again. There was nothing sexy or romantic about Sharis berries more like tears
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User's recommendation: Not buy

Peggy W Tvt

Order delivery

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Ordered. Chocolate dipped strawberries has not been delivered to my sister 3105 Baughman road Clinton Ohio zip 44326
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Preferred solution: Deliver product or service ordered

Resolved
Tamorah P

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Verified Reviewer

Resolved: Order in limbo

Updated by user Mar 07, 2023

Company fixed the issue and I have been provided with product replacement.

Original review Feb 05, 2023
W010058****5162 Order number for 2 dozen red roses, my order was supposed to be delivered yesterday as I sent federal express overnight, but my order is currently in Dallas Texas due to weather delay, my concern is they are fresh roses and may not be in good condition when received in Missouri at my sisters house. Can I arrange for a redelivery, replacement or refund?
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Pros:
  • Products look amazing and have heard only good things
Cons:
  • Beware of fedex shipping

Preferred solution: Deliver product or service ordered

Noel O Pnw

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Verified Reviewer

Company didn't deliver my gift

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Horrible experience with this company. My gift didn't get delivered and they would try to make it right. I DONT NOT RECOMMEND THIS COMAPY TO ANYONE, PLEASE FIND ANOTHER COMPANY AND CHECK THEIR REVIEWS AND RATING.
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Pros:
  • Nice photos
Cons:
  • Do not deliver and wouldnt make it right

Preferred solution: Full refund

User's recommendation: *** NO

Brian M Uxx

Rotten melted and delivered a day late after the express shipping fee

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They straw berries were rotting inside the looked like they had been run over by a truck multiple times we paid the shipping fee for it to get here on the 14th and it didnt come until after Valentines Day the chocolate was melting and the berries themselves were warm when we arrived I had high expectations and was let down terribly and my boyfriend feels awful for getting such a gift we want a refund immediately every cent order number is W010058****3946
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Loss:
$70
Pros:
  • There are no pros
Cons:
  • Rotten melted delivered late

Preferred solution: Full refund

User's recommendation: Either make your own or get them locally don’t touch Shari’s berries with a ten foot pole

Linda B Hxf

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Verified Reviewer

Question about passports

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Your call people are terrible. All of them . Philippines ?? Awful language problem. Not their fault. Its yours !!
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Preferred solution: A call from someone who is in the US.

Charice Pho

Had terrific orders

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Ordered strawberries and cake pops for two different families. They loved them!! They were fresh and delivered on time!
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User's recommendation: Yes order the strawberries and cake pops !

Carla W Muz

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Verified Reviewer

Bad...

Ordered flowers and berries to be delivered on a Friday, they were delivered three days early. And the berries didnt show up with the flowers. The flowers were nothing click on the website. very disappointing! they have lost a customer forever.. Sad
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Loss:
$150
Cons:
  • Nothing like on the website
Sadonna Wpt

Not satisfied

I would not spend the money. Two years in a row I have received these as a gift and two times they were terrible. The berries are overly ripe and there is no discernible taste. Mushy!
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Pros:
  • Looks pretty
Cons:
  • Tasteless

Preferred solution: Nothing. They were a gift both times.

User's recommendation: Don’t spend you money

Anonymous
map-marker Painesville, Ohio

Old strawberries, waxy chocolate.

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Old, soggy strawberries dipped in waxy cheap chocolate. DO NOT WASTE YOUR MONEY. Sheri's Berries used to be good, but have gone downhill fast.
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User's recommendation: Don't buy ever, even if your desperate.

michael b Dlf

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Verified Reviewer
| map-marker Chandler, Arizona

Bad service

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Beware of this company. Terrible service.

I should have read the reviews first... I ordered a birthday gift of strawberries. I was sent an email from sherri berries with a tracking number that stated I would receive my package by 130pm. I have a screen shot as proof.

So our birthday plans were made around the time that we were giving confirmation for. We made reservations for dinner for 3pm. 130 came and no delivery. I called customer service and ask for a refund and was told there was nothing they could do till after8pm I spoke with 2 supervisors that hung up on me.

I was told that it says on the website that delivery times are 9 to 8. And if we are giving a specific time for delivery that it can change at anytime. Which no where on the website does it say that it can change if given a guaranteed time. I was told that if we aren't home they won't deliver.

So now I have to miss the birthday day dinner for my sister. So I can stay and wait for the delivery.

We live in az and are Temps are still 100 degrees. Even with an ice pack they wont last very long in this heat being transferred from a delivery warehouse to in a truck all day for 2 to 3 dayThis company as ruined this day for us..

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