Sharis Berries
Reviews and Complaints
Delivery problem
User's recommendation: If you order and have a problem call customer service. They make the number a little harder to find on their website but talking to 'a person' helped my case.
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Verified ReviewerInternal P.O. 030863****
Preferred solution: Deliver product or service ordered
User's recommendation: Buy the flowers not the chocolates! I received a response from Shari's Berries almost immediately! They said I'd receive replacement strawberries on the 16th (today) and instead I received another two dozen tulips and a vase (received original order two days before Mother's Day). !!!! They're beautiful!!
Terrible product
I sent flowers and chocolate covered strawberries on the 20th to my niece for her birthday from Sharis Berries. The flowers were half dead and ice pack was melted so strawberries were melted, mushy and spoiled.
The arrangement didnt look anything like what I ordered.
I called and complained - customer service spoke broken English - they sent a replacement for delivery today . Todays shipment had melted ice, the strawberry box was HOT and smelled, and the flowers looked like a $9.99 arrangement youd pick up at a grocery store - and they were Cemetery dead. Oh the card said Happy birthday from Howie and Monica. WTH?
Had a mini stroke, called to complain again.
I could barely understand the Customer service rep. They wanted to send a replacement order - I said no. I said I want a full refund. They said how about 50% and a coupon.
Said no again. He processed my refund for $115 and offered a $50 coupon. I told him nope I wouldnt use this service ever again.
He then asked if he could call Kim to apologize. He then called her and asked if she wanted something else.
She declined and explained how awful both deliveries were. He then tried to talk to her about my credit .
What are they doing talking to the recipient of a delivery about crediting my credit card??!
I actually have used them before and they were great. Not sure what happened but I will never use them again.
Talk about embarrassing!!!
Mary Stefanik
User's recommendation: Shop elsewhere
Wanted to deliver on may 19 for mothers day
Anniversary surprise doomed
User's recommendation: Not buy
Order delivery
Preferred solution: Deliver product or service ordered
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Verified ReviewerResolved: Order in limbo
Company fixed the issue and I have been provided with product replacement.
- Products look amazing and have heard only good things
- Beware of fedex shipping
Preferred solution: Deliver product or service ordered
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Verified ReviewerCompany didn't deliver my gift
- Nice photos
- Do not deliver and wouldnt make it right
Preferred solution: Full refund
User's recommendation: *** NO
Rotten melted and delivered a day late after the express shipping fee
- There are no pros
- Rotten melted delivered late
Preferred solution: Full refund
User's recommendation: Either make your own or get them locally don’t touch Shari’s berries with a ten foot pole
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Verified ReviewerQuestion about passports
Preferred solution: A call from someone who is in the US.
Had terrific orders
User's recommendation: Yes order the strawberries and cake pops !
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Verified ReviewerBad...
- Nothing like on the website
Not satisfied
- Looks pretty
- Tasteless
Preferred solution: Nothing. They were a gift both times.
User's recommendation: Don’t spend you money
Old strawberries, waxy chocolate.
User's recommendation: Don't buy ever, even if your desperate.
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Verified Reviewer | Chandler, ArizonaBad service
Beware of this company. Terrible service.
I should have read the reviews first... I ordered a birthday gift of strawberries. I was sent an email from sherri berries with a tracking number that stated I would receive my package by 130pm. I have a screen shot as proof.
So our birthday plans were made around the time that we were giving confirmation for. We made reservations for dinner for 3pm. 130 came and no delivery. I called customer service and ask for a refund and was told there was nothing they could do till after8pm I spoke with 2 supervisors that hung up on me.
I was told that it says on the website that delivery times are 9 to 8. And if we are giving a specific time for delivery that it can change at anytime. Which no where on the website does it say that it can change if given a guaranteed time. I was told that if we aren't home they won't deliver.
So now I have to miss the birthday day dinner for my sister. So I can stay and wait for the delivery.
We live in az and are Temps are still 100 degrees. Even with an ice pack they wont last very long in this heat being transferred from a delivery warehouse to in a truck all day for 2 to 3 dayThis company as ruined this day for us..
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