Jaya A Urn

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Verified Reviewer

*** service

Called hundreds of times for the cancellation of my account dont know what they do but they are not providing any solution . No professionalism at all . Deducting my payments without any reasonputting hold on the call whenever I call . Poorest service I have seen . I would never ever recommend or reconsider going here again
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Loss:
$518

Preferred solution: Full refund

Ahmad T Zqa

Membership issue

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I have signed up for Shapes Membership which while signing the lady at the front told me I have 15 days trail and I can cancel anytime. After that I had an accident on the 4th day which caused me not be able to go to gym due to my leg injury, I sent doctor papers and all the support documents and requested to cancel my membership with them via phone because I was not able to go in person since I was in hospital. But they told me I cant cancel and I need to come in person. I explained to them that i am unable to leave the hospital and they did not listen and told me I have to come which made it impossible to cancel. After I was able to leave the hospital I came to the gym and they told me it is the 17th day 2 days passed your membership I told them I have contacted them before the 15 days and they told me I can come in and cancel since I already contacted within 15 days. Now they are forcing me to pay even know I requested to cancel. I am unable to workout physically due to my injury and I sent supported documents but they tell me I have to pay then no matter what. Please I am begging you guys do something and help me cancel because I only went to gym 3 days before I had a car accident and I havent went to gym. I requested to cancel multiple times during the time of cancellation period which is 15 days but no one helped me.
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Please do not sign up with this company they will force you into paying and don’t cancel

Kristine W Kqp

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Verified Reviewer
| map-marker Brandon, Florida

Compalint made on shapes..

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My name is kristine not gwendolyn, they did not contact me though I have had two or three complaints on multiple gyms the original coach works at, they violate my freedom of speech and single me out as well as ostracising me from their group though I took the same instructor training....all instructors were chosen to do fitness programs and I was personally exclused though the contract posses an agreement that all students would be given a chance..I was not...after being removed from the ujam page for pisting a remark about a specific area condition towards anyone attending the class..to be careful coming and going to thwir cars in light of the former current seminole heights situation they blocked me from notifications and deleted me from the ujam page....violating my freedom of speech but instead was accused by the ymca director heather solomon of being obsessive over the coach for writing that post on the ujam page yet didnt specify any names was only directed at all attending a class not even on their property. " the ymca called me a threat after I refused to meet with them concerning emails not relevant to them nor sent to their servers, they also quit events outside in a public park because I exercise my right to conceal carry..in an area verified legal...I was then prevented from going to those events..which is a movement..they also harrassed me on what clothes I wore to an outside shapes event then barred me from public knowledge of the events...because they had vendors and I wasnt working out but just a spectator of the events...constant harrassment over my freedom of movement attending Ujam events...
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Kristine W Kqp

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Verified Reviewer
| map-marker Brandon, Florida

Not sure what to think,

I joined shapes to branch out my fitness after an incident with a coach at another gym, however her peers also worked at shapes, one of them was non stop completely rude to me even when just saying hi, she first claimed to own the gym, she did not, she later said she worked at multiple different location and then ultimately at that specified gym after me getting upset at her behavior I had stressed in an email her treatment lead me to call her a *** outside of the facility, however, I had taken a fitness certification at shapes, and never got coaching as promise, ostracized from their fitness teams and teaching, the zumba and u-jam instructor started out nice and new the issues I had with her coach, and welcomed me in her class and even went out of her way to cut my u-jam shirts for pay which she didnt have to do however in class directly at the end of the class she would ask, who wants to go to lunch or dinner with us, we are all meeting at various location? I raised my hand, I went to the eating facility as agreed, not the instructor nor any other student shows up, leaving me there going back and forth for 4 hours, that was the first incident, later the same instructor asks who wants to be in my videos, of course I raise my hand and they set a date, we all practice the song and buy dumb things to do the video for youtube, I miss classes that I pay for to do her video and all the time it took me to do the choreography, there was no video with us in it only her. Of course I had the choreography I paid for under the same format, she asked who in class speaking to everyone wants to do a song, I said I do.. this was over and over a week later I went to approach her about what song I wanted to do, she tried to avoid me and said, I will speak to you out there behind the desk, after class she goes out there and tried again to avoid me, so I said, I was just going to tell you what song I wanted to do, she looked at me and said, well you have to work here to teach a song. I asked does, Julie work here, because she gets chosen non stop to teach with the instructor, this is the person that first said, she owned the gym, she did not, she also said she worked in multiple other locations to all the sudden working at shapes, I think she is their project manager, but that was the person that was non stop rude, through comedy feats bashing other peoples faith ect yet they do business with local churces and on their property...she was non stop rude and I retorted to telling her off for their treatment and I am the one barred, to include another fill in structor who needed alot of help personally to go overboard and it costing me alot of money supporting one of their instructors, I felt like my bill went form 37 dollars to 2000 dollars due to their instructor. I paid for the u-jam class with agreements on the shapes property and they constantly do deceitful things to get out of it. now I cant enjoy taking aqua volley ball, so far since I met the u-jam team I have been kicked out of multiple gyms and franchises just trying to be apart of society...
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Pros:
  • Most of their staff are friendly
  • Aqua aerobics are really fun and teamwork
Cons:
  • Zumba ujam instructors are deceitful and rude
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Kelly S Hqm
map-marker Chantilly, Virginia

Cutting down on classes - bad business choice

I am extremely disappointed with new schedule @ Sarasota/Lakewood Ranch facility. Looks like they cancelled most of their evening classes... With my M-F day job I hardly have any choices left! I am not going to renew in July, YouFit or 24HourFitnes will be better and cheaper choice for me. Not a very smart way to run business in this economy - people with jobs are actually ones who still can afford this memberships! Classes @ Shapes were the only reason I joined this specific gym. Their equipment is outdated, you can't even listen to TV when you are on the treadmill or stairmaster. Any other gym I ever went to had better setup for "non class" workout.
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