Shapes Brow Bar Reviews

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service eyebrows membership money eyebrow lady refund card garlic breath breath bushy
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Charges

Gift Card Balances not being used. Telling you that you do not have any money when you do. Fraudulent Practices.

User's recommendation: Get an actual card and receipt showing the balance.

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ID
#2802953 Review #2802953 is a subjective opinion of poster.
Location
Houston, Texas

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New Reviewer

Horrible Service!!!!!

I went in to get my eyebrows threaded. I asked the lady not to make my eyebrows any thinner and that I just want the stray hairs cleaned up. I specifically showed her with my finger and said do not remove these hairs bc I am growing my eyebrows out and want them to be thicker. She said I understand and started taking those hairs out. I once again told her that I do not want her to touch any of those hairs, and she said I'm not making them thinner, I'm just cleaning them. My eyebrows are now half the size they were before I got them done.

User's recommendation: Don’t go to this place. I tried reaching out to their “customer service” but no one picks up!

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ID
#2614700 Review #2614700 is a subjective opinion of poster.
Location
Burbank, California
Pros
  • Membership
  • Many locations
Cons
  • Service
  • Professionalism
  • Do not listen to customer
Preferred solution
Let the company propose a solution

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New Reviewer

They stole my money

They continued to charge me after the store closed due to the pandemic. They did not respond to phone calls or emails for over a year. I finally made contact with the corporate office and they are refusing to refund the money.

User's recommendation: Stay away!

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ID
#2480794 Review #2480794 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$80
Preferred solution
Apology

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New Reviewer

Unauthorized transaction from brow bar

I’ve canceled my membership from your company over 2 months ago and your company is still trying to charge my debit card for the amount of 54.99 everyday . I’m furious at this point because now someone from your company is intitionally taking from me and I need your company to remove my card from your files
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ID
#2211671 Review #2211671 is a subjective opinion of poster.
Location
Houston, Texas

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New Reviewer

Refund

Shapes Brow Bar - Refund
Update by user Oct 01, 2020

They are still today trying to charge my debit card for 54 dollars and I haven’t been a member for months

Original review posted by user Sep 01, 2020
I was charged 70.00 dollars for a one day service even though it was supposed to be for a monthly service. I cancelled my subscription after one time service.customer service refuses to give me my refund stating that those service have been used . Its been over two months now and still no cooperation from customer service to refund any of my money

User's recommendation: Do not use brow bar they will take your money and not care about you or the service the are supposed to provide.

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ID
#2147293 Review #2147293 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Professionalism
  • How they handled my money
Loss
$74
Preferred solution
Apology

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New Reviewer

Cancel Membership & refund current charge from 4/10

Call offices are closed. Also I emailed the company and no response back yet.
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ID
#1880503 Review #1880503 is a subjective opinion of poster.
Location
San Fernando Valley, California
Service
Shapes Brow Bar Eyebrow Threading
Loss
$16
Preferred solution
Full refund

Shapes Brow Bar - Eyebrow Threading Review

This is at Cumberland mall . 1000 Atlanta, 30339. I'm spending $11.50 to have my eyebrows done, and it took this lady less than 2 minutes and she kept turning around to talk to her co workers.And she did it really quickly without paying attention to my eyebrows. My eyebrows don't feel like they are done right and the ends are different sizes but I just had to get out of I would appreciate it if you can have these garlic breath bushy faced overweight scums to pay attention to the customers because it *** me off. And then they have the nerve to ask for tip and membership. Talking about most of the workers who especially that overweight chick with the classes, thick eyebrows, dark hair and stunted growth. Her demeanor is rude and her mouth is even dirtier. And the other woman from today shorter dark hair with thick eyebrows and pimples on her face was the one who did my eyes today. I've never seen her before but she did my eyebrows. The only one I like doing my eyebrows is the older attractive brown skinned woman with the long black hair and she's very patient and she takes time and she always does my eyes PERFECTLY! Can't they all be like her? And my eyebrows stay on fleek for weeks with that woman. But she's hardly there and I could understand why. Who wants to work with a bunch on loud mouth, garlic breath, bushy tails.
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1 comment
#1919150

:Stays on fleek"... lmao. What, are you 12 years old?

ID
#1021696 Review #1021696 is a subjective opinion of poster.
Service
Shapes Brow Bar Eyebrow Threading
Reason of review
Bad quality

Ruined eyebrows!

I went to Shapes Brow Bar in Phoenix, AZ 85033 for an eyebrow clean up and the employee completely ruined my eyebrows!! She reshaped my eyebrows extremely thin!!!!! NEVER NEVER NEVER go get your eyebrows or anything for that matter threaded from this company!! They hire incompetent people and on top of the fact that she completely ruined my eyebrows she still had the balls to argue with me and her coworker that she did a great job and that my eyebrows were at fault?! She over threaded my eyebrows and left half of my eyebrows almost naked. They are so unprofessional! Worst service of my life!!!!!
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ID
#601886 Review #601886 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Quality
  • Professionalism
  • Service
Reason of review
Bad quality
Loss
$10
Preferred solution
Let the company propose a solution

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