Shanes Rib Shack
Shanes Rib Shack Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shanes Rib Shack has 2.3 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Shanes Rib Shack to a friend or colleague.
- Rating Distribution
Pros: Gaining rewards, Very delicious.
Cons: Lost my whole points, Not being able to use them.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shanes Rib Shack has 2.3 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Shanes Rib Shack to a friend or colleague.
- Rating Distribution
Pros: Gaining rewards, Very delicious.
Cons: Lost my whole points, Not being able to use them.Recent recommendations regarding this business are as follows: "I gained points for free items that I am not able to use", "On how load points to account", "Have a usable number for customers to contact you", "Pretty good!", "Be careful what you eat from Shanes make sure it is freshly cooked".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rewards
Looks like I've lost 1890 points. I called Customer service, and had to get an authorization code in order for me to be able to make the call.
Once I entered the code and the number was activated for me to call, no one answered, the voicemail came on. Figures?
- Gaining rewards
- Not being able to use them
Preferred solution: An exchange for the points adjusted
User's recommendation: I gained points for free items that I am not able to use
Missing reward points
No one picked up the phone,just want to know when my 7000+ points would be back to my account,please help ! I eraned it for years!
- Very delicious
- Lost my whole points
Preferred solution: Full refund
Atlanta, Georgia
Missing points
My points just disappeared and I wanna know why I love my Shane's and my points can u tell me why they disappeared?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRude. Cuban. Just being nasty
The crew Manger couldnt handle the problem.
Worker told us he wasnt dropping *** no chicken. He so rude and nasty.
Told come back talk someone 2morrow.
So we left with no food.no good customer service. Gastonia location Franklin blvd the boy with dreads
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo update address for mailing of my W-2.
Update the correct phone number for the payroll/customer service phone number. I'm getting frustrated with the extreme lack in my ability to reach these departments.
Could someone call me at 678-532-****? Thank you.
Preferred solution: To the payroll department to give current address to mail my W-2.
Lexington, South Carolina
How to apply points to my account
Had a visit to Shane,s Rib shack restaurant could not load points to account had no bar code on receipt
User's recommendation: On how load points to account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift card won't work on the app
Was contacted by email once and I left another detailed message and haven't heard from them since. The App still doesn't take my gift card for payment.
Answer the phone cant even leave a message because mailbox is full. Every time that I go to pay with gift card I keep getting an error saying check the card number. I verified it by calling the 800 number so now I have $25 just setting on your app and I cant use it.
User's recommendation: Have a usable number for customers to contact you
Douglasville, Georgia
App not working properly for me. I maybe loosing reward points because of this.
The app isnt working nor the website. I tried rolling my points to the new app but it kept saying oops that number is already taken.
I cant access my points and now the store has been reset and I only have 150 points. The points is the bonus for buying food. Please get my account corrected.
Sherrie Kinnebrew @ 404-245-****. Thanks for your attention to this matter.
User's recommendation: Pretty good!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFood was Aweful
I ordered a rib and chicken plate when I got home the wrong name was on the order put it appeared to be the correct food. Shortly after eating the food i develop diarrhea my husband and I both and it smelled just like the ribs we had eaten.
We will never eat from Shane's Rib Shack in Milledgeville Ga. again
Preferred solution: nothing they need to make fresh food so people want get sick
User's recommendation: Be careful what you eat from Shanes make sure it is freshly cooked
Macon, Georgia
Wrong item Complain poor customer service wrong item
I was given the wrong item and when I called back the employee stated that they could only replace the same item and that didn't make any sense to me,
She was rude. I spent a little over 20 dollars and I lived about 55 away, I asked her if I could receive a gift card via email but she stated that the company doesn't have that policy as an option
Discrimination
I am a paying customer that walked into the location to place an order. I have a small Maltese puppy that was in my arms.
I guess hes an employee never introduced his self or anything above only thing he stated was is that he was going to have to ask me to take the dog outside.
Shes in my arms not touching anything and theres no signs up about no dogs Did not know if I have a license to have my dog wherever I go, then proceeded to call the police on me because I wouldnt take my dog outside. Nobody had anything to say not my first time in this location with my dog in my arms, but it will be my last, if I had been a white person, nothing would have been said to me I feel I was discriminated against, and it is not sitting well with me and I will not stop here.
Preferred solution: Apology
User's recommendation: Don’t eat at Shane ribs shack
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Covington, Georgia
Dissatisfied with food
As to date, nothing has happened
The food was subpart and wasn't presented professionally. For the money that was spent(which was $100) it should have been better packaged and more for the price.
Preferred solution: Let the company propose a solution
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