Anonymous
map-marker Bellevue, Washington

Never received my card

No complaint. Still waiting for my card. Thank you!!! I was pleased with the customer service representatives!! Professional, and very pleasant.
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Gina P Thq

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Verified Reviewer

Problems with replacement of my earrings

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First I was given an engagement ring emerald cut diamond okay then the diamond couldn't be clean that will because how far it went down in the settings so I asked him if they could lift a diamond up I just discovered that this diamond had been shaved off at the bottom I don't appreciate that I have sent them many referrals then I was this happen in Colorado on Arapahoe Road okay then I I received a pair of diamond earrings which I always wanted so I was on a flight at the airport and due to the numerous amounts of accidents I was in a wheelchair so I almost missed the flight got a wheelchair they hurried me down the ramp cuz they was about to close the door to the airplane I fell off the plane they took my medication that I was going to bring on board with me but when I took that fall out that wheelchair it knocked my earring out of my ear when I got to Miami and brushed my hair at the car rental place and realize my earring was gone I had called all over went to the original Shane Company Store they didn't have the diamond it was always an excuse then I went to the other Shane Company I think it was in Thornton and Colorado and they just gave me one excuse about another excuse and so I just got so pissed off I just end up getting rid of the other earring and I will not buy any more jewelry from the chain company anymore. Oh but let me tell you about this other incident I went in on Valentine's Day I wanted a heart pendant for Valentine's Day I couldn't find what I was looking for on the way out I saying a big diamond cross that was just beautiful I asked the man the salesman if I could could he take it out the case so I could look at it and do you know that man didn't want to take it out the case because I am an Afro-American and then when he took it out the case he wouldn't even let me hold it we're playing like tug of war like I mean really ugly ugly Shane company you'll never get me to refer anybody to you and I will never spend any money in that store again or I will never take a man there to buy me jury from that jury store ever again and Karen she just did everything she could and when I was trying to get the earrings situation straight now she gave me a hard time and that thought in store all that money and they want to treat me like I'm a second class citizen they ought to be ashamed of themselves when they're rape in Africa or for these diamonds deplorable conditions that people have to go into losing their lives and the minds and then they want to sell somebody a nasty attitude Beware

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Pros:
  • Mapped the diamonds
Cons:
  • Never see black men or women salespersons

Preferred solution: I seen in a customer review where he lost his wedding band and they gave him a free wedding band are you serious I want something for free also

Anonymous
map-marker Marietta, Georgia

Great service and quality

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I have had several experiences with Shane Co over the last 15 years. First, bought an engagement ring years ago and things didn't work out (thank goodness!).

3 years later, I was able to return the ring and get full retail credit towards a new ring for my now wife of 11 years. We have had zero quality issues, no loose stones, the ring still looks amazing and we get free cleanings/inspections anytime.

I purchased diamond stud earrings for my wife. After a few years, she lost the back of one of them and Shane replaced it for free. The stud was also bent a little and they fixed that for free.

My wedding band came from there.

It was in my truck, which was stolen and the ring never recovered.

The insurance company compensated me and Shane replaced it at cost, stating they wouldn't want to make money off my loss.

I have purchased a few other items from them over the years and have never had any quality issues. They have always been courteous and helpful and I know first-hand they stand behind their product and warranty.

I

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