I recently contacted Shaffer Ford to order front body mounts for my '99 Lincoln Town Car. Per their policy, I had to pay up-front for the parts without seeing a diagram. Upon recieving the parts, I realized they were not front body mounts, like I had ordered, but instead were the mid body mounts for which i have no need. When I returned to the dealership to return the parts and order the correct ones, I was informed tht they would not refund my money. I am now out $80.00 due to the mis-ordering by the parts manager and the out dated computer system used by the dealer.
Washington, District Of Columbia
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