Shady Rays
Shady Rays Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.1 star rating from 11 reviews. 67% would likely recommend. Rating split ~80% positive / 20% unfavorable. Price level is low; reviewers value the website, discounts, and replacement policy.
Key Takeaways for Future Customers
- Shady Rays reviews note a generally satisfied customer base and affordable pricing.
- Replacement program works for many customers, and customer service agents can be helpful.
- Website and discounts are valued by buyers.
Negative Feedback / Risk Areas
- Recurring customer complaints about hard-to-reach customer service and limited hours for west coast callers.
- Some report replacement delays, broken links for claims, and disputes about free replacements.
- A few cite damaged coatings and return frustrations.
Positive Feedback
Many customers praise timely replacements, helpful reps like Jessica, fair pricing, and acceptable product quality.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.1 star rating from 11 reviews. 67% would likely recommend. Rating split ~80% positive / 20% unfavorable. Price level is low; reviewers value the website, discounts, and replacement policy.
Key Takeaways for Future Customers
- Shady Rays reviews note a generally satisfied customer base and affordable pricing.
- Replacement program works for many customers, and customer service agents can be helpful.
- Website and discounts are valued by buyers.
Negative Feedback / Risk Areas
- Recurring customer complaints about hard-to-reach customer service and limited hours for west coast callers.
- Some report replacement delays, broken links for claims, and disputes about free replacements.
- A few cite damaged coatings and return frustrations.
Positive Feedback
Many customers praise timely replacements, helpful reps like Jessica, fair pricing, and acceptable product quality.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kokomo, Indiana
Try all styles
- - I own nearly 900 Oakleys.
- - Wanted to buy 1 of each style.
- - Third-party calling is nuts; the operator wasn't better.
- - I say no to Shady Rays.
Wanted to buy 1 of each style, To go through a 3rd party calling system is nuts for a purchase.
The operator was not any better, i have close to 900 pairs of oakleys was looking a different spin to try and instead i was met with wrong energy .
NO THANKS SHADY RAYS
- Dont know
- Called to buy but attitude changed my mind
Preferred solution: Nothing now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI love my Shady rays and so did someone else they took all of them except the pair I was wearing
All of my Shady Rays sunglasses were stolen except for the blue ones I wear all the time. They were replaced; the other ones I switched out depending on the day.
- There great sunglasses
- Other people like them as much as i do
Preferred solution: The replacement pairs of the sunglasses that I had except for the pair I was wearing
User's recommendation: Keep them put up they are great sunglasses especially the color rush
False advertising
I bought a pair because they were replaceable if lost or broken. Well, I lost them, and you won't replace them. Why???
- Bad business
Preferred solution: A replacement pair of glasses
User's recommendation: Don't buy, they won't replace them!!!
Trying to get a lost replacement but having problems
- - I spoke with a customer service rep after contacting the wrong department (prescription).
- - I received the replacement pair in just a few days.
Talked with customer service rep even though I
Contacted the wrong department (prescription)
The young lady was glad to help me with my replacement pair and I received my new ones in just a few days 
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Replacement
- - Could not reach support; replacement link failed.
- - Replacement for Shady Rays, notes indicate which item to replace, contact Erin Neder at 619813****.
Company fixed the issue and I have been provided with apology. I spoke to a person on the phone after many months of trying to find the phone number to a person in my area and time zone.
My son is enjoying his shades in TX.
Thank you so very much. He really needed them.
I was given a link to move forward with a replacement and took a picture of the glasses. I was unable to. Send the pictures requested due to a link that was sent to me was not working.I tried you let you guys know, but no one ever has called me back.And if you have it's possibility that the time zone is an issue. I live in California and I get off at work at 210 I was home by 240.
Try to make a call and you. Your company was already closed. This is not convenient when there is a problem. Please hire other people on the West Coast for customer service.
Also, please get ahold of me ASAP. I. Would like to have a replacement for the shady rays. If you look on the notes from previous you'll probably discover which one I need replacing.
My number is 619813****. My name is Erin Neder
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement
- - We like the shades and replacement policy.
- - Nose-bridge snapped on both pairs.
- - The second replacement took over 6 months; first within a month.
We love our shades and appreciate the replacement policy. My son had his replacements twice.
Unfortunately, the first pair and the second pair snapped at the nose bridge, on different sides for each of them. My only complaint was getting a hold of someone for the replacement who is on the west coast. It took me over 6 months the second time.
The first time, it was within the month. Anyway, the item was replaced, and I was able to ship them to my son at school in a different state.
- Quality and policy
- Easier to talk to a person when issue
User's recommendation: Website could provide a phone number for different areas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement
after I sent pictures of damage I was notified within 24 hours that a new replacement was being processed. Very good service!!
Frostburg, Maryland
Jessica at Shady Rays customer service has taken great care of the one question that I had problem is resolved.
- - Purchased Kyle Busch Color Rush polarized sunglasses at $124; got a 30% anniversary sale email with $84 price; Jessica helped.
I made a purchase of they where the Kyle Busch Color Rush polarized sunglasses at the price of $124 two days later I receive an email from Shady Rays to celebrate their 13 year anniversary with 30% and the Kyle Busch Color Rush polarized sunglasses where now on sale for $84 this was my reason for sending the email in which Jessica at Shady Rays customer service was extremely helpful and helping me out with this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement
- - West Coast support is hard to reach.
- - I had to call during lunch to resolve it.
- - Replacement link failed; fee applies.
- - Replacement is on the way.
It'svery hard to get a hold of anyone if you live on the west coast. I had to call during my lunch break to get my problem resolved.
I have been trying since Aug 2024 and it's now Feb 2025. I was sent a link with an approved replacement. But it didn't work. Just know that there is a fee for replacement.
Not FREE. Maybe because this is the 2nd time we are requesting a replacement. I can't remember if this was ask the first time. I am happy now with a replacement on the way.
Have your information in a safe place. But know that they can look you up too.
Have no beef with shady rays
Great
Only thing that I saw was a X5 and I have the X3, Kristi was very nice no problem at all with her or Shady rays
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefect on glasses
One side where ear goes it's off a little uncomfortable will return and get another one please.GOING RETURN FOR SAME ONES.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is James McCullough. I ordered my shades last week. My wife got hers Monday. I still haven’t received mine.
I just want my sunglasses. And it is not right that I called Friday at 4 and your message says you dont close to 5. Please send me my order as quick as possible.
Thank you
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Verified ReviewerReplacement approved sunglasses
Your replacement program is as good as any company selling into the sunglasses marketquality is next to nonepricing is fair
- Quality
Preferred solution: Just a replacement please25
User's recommendation: Great company to do business with…
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCracked frame repair
- - Frame cracked at the thinnest point.
- - They sent a prepaid stamp to return for repair.
- - Replaced glasses were returned promptly.
My ShadyRays prescription glasses frame cracked at the thinnest point of the frame. I contacted customer service and they sent me a prepaid stamp to return the glasses for repair.
They were replaced and sent back to me in a timely manner. Thanks again ShadyRays
User's recommendation: I sent the glasses and frame back. The frame was replaced and sent back to me in a timely manner.were
Union City, California
Return
- - Coating peeled off lenses when wiped.
- - Calls to customer service were on hold.
- - Switched to another manufacturer and bought new sunglasses.
Coating started coming off of lenses while wiping with a soft cloth.Called back several times and got tired of being on hold.Decided to just throw sunglasses away and order new ones from another manufacturer.
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