Shady Rays
Shady Rays Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shady Rays has 4.9 star rating based on 9 customer reviews. Consumers are mostly satisfied.
80% of users would likely recommend Shady Rays to a friend or colleague.
- Rating Distribution
Pros: Quality, Quality and policy.
Cons: Easier to talk to a person when issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shady Rays has 4.9 star rating based on 9 customer reviews. Consumers are mostly satisfied.
80% of users would likely recommend Shady Rays to a friend or colleague.
- Rating Distribution
Pros: Quality, Quality and policy.
Cons: Easier to talk to a person when issue.Recent recommendations regarding this business are as follows: "Website could provide a phone number for different areas", "Great company to do business with…", "I sent the glasses and frame back. The frame was replaced and sent back to me in a timely manner.were".
Review authors value the most Website and Customer service. The price level of this organization is low according to consumer reviews.
Media from reviews
Frostburg, Maryland
Jessica at Shady Rays customer service has taken great care of the one question that I had problem is resolved.
I made a purchase of they where the Kyle Busch Color Rush polarized sunglasses at the price of $124 two days later I receive an email from Shady Rays to celebrate their 13 year anniversary with 30% and the Kyle Busch Color Rush polarized sunglasses where now on sale for $84 this was my reason for sending the email in which Jessica at Shady Rays customer service was extremely helpful and helping me out with this.
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Verified Reviewer |
El Cajon, California
Resolved: Replacement
Company fixed the issue and I have been provided with apology. I spoke to a person on the phone after many months of trying to find the phone number to a person in my area and time zone.
My son is enjoying his shades in TX.
Thank you so very much. He really needed them.
I was given a link to move forward with a replacement and took a picture of the glasses. I was unable to. Send the pictures requested due to a link that was sent to me was not working.I tried you let you guys know, but no one ever has called me back.And if you have it's possibility that the time zone is an issue. I live in California and I get off at work at 210 I was home by 240.
Try to make a call and you. Your company was already closed. This is not convenient when there is a problem. Please hire other people on the West Coast for customer service.
Also, please get ahold of me ASAP. I. Would like to have a replacement for the shady rays. If you look on the notes from previous you'll probably discover which one I need replacing.
My number is 619813****. My name is Erin Neder
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement
We love our shades and appreciate the replacement policy. My son had his replacements twice.
Unfortunately, the first pair and the second pair snapped at the nose bridge, on different sides for each of them. My only complaint was getting a hold of someone for the replacement who is on the west coast. It took me over 6 months the second time.
The first time, it was within the month. Anyway, the item was replaced, and I was able to ship them to my son at school in a different state.
- Quality and policy
- Easier to talk to a person when issue
User's recommendation: Website could provide a phone number for different areas
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Replacement
after I sent pictures of damage I was notified within 24 hours that a new replacement was being processed. Very good service!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Cajon, California
Replacement
It'svery hard to get a hold of anyone if you live on the west coast. I had to call during my lunch break to get my problem resolved.
I have been trying since Aug 2024 and it's now Feb 2025. I was sent a link with an approved replacement. But it didn't work. Just know that there is a fee for replacement.
Not FREE. Maybe because this is the 2nd time we are requesting a replacement. I can't remember if this was ask the first time. I am happy now with a replacement on the way.
Have your information in a safe place. But know that they can look you up too.
Houston, Texas
Have no beef with shady rays
Great
Only thing that I saw was a X5 and I have the X3, Kristi was very nice no problem at all with her or Shady rays
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockton, California
Defect on glasses
One side where ear goes it's off a little uncomfortable will return and get another one please.GOING RETURN FOR SAME ONES.
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Verified Reviewer |
Euless, Texas
This is James McCullough. I ordered my shades last week. My wife got hers Monday. I still haven’t received mine.
I just want my sunglasses. And it is not right that I called Friday at 4 and your message says you dont close to 5. Please send me my order as quick as possible.
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement approved sunglasses
Your replacement program is as good as any company selling into the sunglasses marketquality is next to nonepricing is fair
- Quality
Preferred solution: Just a replacement please25
User's recommendation: Great company to do business with…
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Cracked frame repair
My ShadyRays prescription glasses frame cracked at the thinnest point of the frame. I contacted customer service and they sent me a prepaid stamp to return the glasses for repair.
They were replaced and sent back to me in a timely manner. Thanks again ShadyRays
User's recommendation: I sent the glasses and frame back. The frame was replaced and sent back to me in a timely manner.were
Union City, California
Return
Coating started coming off of lenses while wiping with a soft cloth.Called back several times and got tired of being on hold.Decided to just throw sunglasses away and order new ones from another manufacturer.
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