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Shadow

Shadow

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What is your customer experience with Shadow?

Shadow Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Shadow reviews show a 1.0 star rating from 1 review with mostly dissatisfied consumers; billing and customer service are central concerns and price level is reported as high.

Positive Feedback

The lone review notes prompt pest-control visits by a contractor and responsive office visits, though outcomes were poor.

Negative Feedback / Risk Areas

  • Shadow customer complaints cite ineffective pest resolution and ongoing infestation despite treatments.
  • Billing practices and high price level raise concerns about value and refunds.
  • Poor customer service follow-through after repeated reports undermines trust.

Key Takeaways for Future Customers

  • Check Shadow reviews and recent reports before committing to membership or subscription.
  • Ask about billing, refund policies, and service guarantees up front.
  • Confirm pest-control contractor responsibilities and escalation processes.
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Edith F Igj

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Verified Reviewer

GERMAN COCKROACHES AND FRIDGE GOING OUT.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Luna at Lake Shadow, Maitland; German cockroaches appeared 2 months ago.
  • - Massey sprayed 3 times; I spent $90 on my treatment; roaches persist.
Contains 1 confidential file for company representatives
Updated by user Aug 17, 2024

Correct the name!

Original review updated Aug 14, 2024
Moved here for grand opening Luna at Lake Shadow, MAITLAND Fl..2/2020, never had a bug issue as I am VERY VERY CLEAN!
2MONTHS ago I started seeing German Cockroaches... Everywhere!
Massey (their contracted pest control company) has sprayed 3 times...

To no avail, I spent 90.00 for my own treatment, however they are still here! Even in daylight hours!
I have been to the Office here over 5 times, nothing gets accomplished!
The Massey employee admitted to me that the lady directly below me has a SEVERE GERMAN ROACHE problem... He has told the office, yet nothing gets done!
I have 21videos of me chasing them around, some having to smash with an open hand!
If you don't they will scuttle away ... Very very fast, they are!
I can't even keep my dog here at night, she loves her nite nite crate, but I cannot take the chance of having those germ carrying bugs crawl on her, so my friend has been keeping her...

I suffer from epilepsy and severe heart prob..I can't take much more, I am having brain surgery in about a month and will need a nurses aide for about a week after...if I come home from Mayo in Jacksonville (I live in Orlando area) and we open the door and she see German Roaches all over, do you think she will stay???

Doubtful!!! I need help and can't get any here!
Loss:
$310

Preferred solution: Reduced rent, compensation for bug spray, now I just lost over 200.00 worth of food because the fridge was not working and I did not realize it until next day...

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