Shades Broker

I bought an expensive pair of glasses, my bank call me the next day to tell me that someone try to make a purchase for 1k at a clothing store in new york. They blocked the purchase and canceled my credit card.

BEWARE of this company they dint have my frames in stock women was rude.

I told her just cancel my order she just hung up the phone dint say sorry for the inconvience or nothing. She tried giving me a more expensive pair dint want it.

BE AWARE. 2 months and I still don't have the glasses.

Very unprofessional customer service. ITS A SCAM

Been calling over a week I have no tracking number the 1800 number is fake no one answer I'm out of 200 dollars

Me: "Where is my glasses? "

Shades broker customer service : " the company hasn't shipped it to us yet so I dont know "

WARNING - don't even think about purchasing from them. They are a FRAUD company

After a online purchase with Shades Broker, which was charged and later canceled by them (due to no stock notice one week later charge), my credit card was then used to make a $2600 purchase with Budget.com. THEY SHOULD BE SHUT DOWN, so they can not do this to anyone else. AVOID THEM AT ALL COST!!!

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I ordered sunglasses for my wife for Christmas. I heard nothing from the company for 10 days - no emails, no phone calls, no status updates of any kind.

I tried calling several times and emailing and only got a voicemail, no call backs. The day before Christmas Eve I finally got through to find out what had happened to my order. I spoke to a very rude "customer service" representative who did not attempt to help me at all, was condescending throughout the conversation. She said the order would not ship until the day after Christmas.

I cancelled my order on the spot.

A few days later I see activity on my credit card from Istanbul.

This is a brand new card and the sunglasses were my first online purchase. I can only presume they leaked/lost/stole my information.

AVOID THIS COMPANY AT ALL COSTS!

Horrible customer service! I was in middle of purchasing then realized it would take too long to receive it adter 2wk processing time so i never submitted my order but charged my credit card. Se qas very rude

I would not ever recommend Shades Broker. I purchased my husband's anniversary gift on there within plenty of time to receive before our anniversary.

Their email that you receive states that you will receive shipment confirmation within 3 business days. This did not happen AT ALL. I called after 5 days, and I called again, and again and well, a lot, Only to receive a generic voice mail. After 6 days of calling and leaving nice messages, only requesting an update on my purchase, I became fed up.

I read online SEVERAL complaints for this company's poor business dealings, poor quality of their products once delivered and surpirse, how you can never reach anyone through their contact info given on their website. We were just two days away from our anniversary and I left a message demanding they cancel my order sinice I was treated so poorly and they didnot hold up to what their end of the purchase was I never received a call back, but, the next day I received an email with a tracking number for the glasses. They arrived WAY late and needless to say, I have told everyone I come across this awful experience and to stay clear of this website . There Is absolutely no excuse to take almost 20 days to process an order you claim to have in stock and that you say will ship within 3 days.

Then, to make matters worse, when you clearly know your customers are very unsatisfied, you disregard returning their CALLS AND REQUESTS. Very poor customer service and a very disappointing experience.

One red flag should've been how they do not seem to have a place to leave feedback. Just Google them and you will see complaints with the BBB and various other customers that were left with a very bad experience.

Ordered a pair of expensive sunglasses at what I thought was a discounted price. Waited over 20 days to receive them only to find that they were used, defective, had rust on the hinges, and a weird cake like substance embedded in the front emblems and at the bottom of the lenses, not to mention that they looked like a counterfeit product.

The sunglasses didn't even come in any original packaging or with any documentation. They would not accept a return without charging a 20% restocking fee and expected me to pay for return shipping!!

They are NOT authorized dealers for the brand that I ordered and I'm sure that they aren't for all the other brands they are scamming people on. DO YOURSELF A BIG FAVOR AND DON'T EVEN THINK ABOUT ORDERING FROM THESE PROFESSIONAL SCAM ARTISTS.

everything about the experience was awful and unprofessional. i ordered glasses, they took weeks to arrive and decided to exchange them for another pair.

their policy allows this. i sent the original pair back with an email and note detailing the new ones i wanted. after weeks, they said the new pair was unavailable - yet it remained on their site (and is still on their site today). they charged me a 20% restocking fee even tho i only returned the original pair based on the representation that i could get the new pair.

i will NEVER shop there again.

EVER. and neither should you.

Four days after ordering a pair of sunglasses from shadesbroker.com I recieve an email stating the pair I wanted were on backorder. I picked out a similar pair a

Instead of waiting the 1-2 weeks for the backordered pair.

After waiting almost 2 weeks to get a pair of sunglasses that were supposed to ship in 3-4 business days I first get a phone call because my address was showing invalded. I explain to them that it is a newer address and that I have never had an issue with recieving items i have ordered online.

About 30 minutes later I get an email saying they cancelled my order. The next day I'm checking my bank transactions and see that they still charged me for an order they cancelled!

Ordered a pair of discounted (compared to mall prices) sun glasses on December 6 from Shades Broker on-line. Then I waited and waited and waited.

Finally by December 23 I realized they may not be coming for Christmas as I'd never even been sent a shipping order etc. E-mailed to cancel the order so I could run back to the mall to buy them and was told I'd have to pay a hefty cancellation fee of $35. Contested that with my credit card company but still had to pay. Supposedly it was in some fine print somewhere on the website.

Shady business dealings from a shady company. Not sure if they sell bonafide glasses but I'm guessing they don't fill orders until they have a big parcel to contract from somewhere else.

Or maybe they don't have glasses at all and only make money charging the $35 rip off fee to everyone. STAY AWAY FROM SHADES BROKER