SGV Bicycles
SGV Bicycles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Most recent SGV Bicycles reviews show negative sentiment: customers report low prices but repeated billing problems, refund delays, shipping delays, wrong or damaged items, and poor customer service.
Key Takeaways for Future Customers
- Preorder purchases carry delivery risk; expect possible delays.
- Be prepared for limited hours and difficulty reaching customer service.
- Watch billing, refunds, and shipping charges closely when ordering.
Negative Feedback / Risk Areas
- Customer complaints about billing practices and unfulfilled refund promises.
- Slow or no responses to emails and missed phone calls from support.
- Shipping delays, wrong color or damaged items, and preorder non-delivery.
Positive Feedback
Reviewers note the price level of this organization is low.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Most recent SGV Bicycles reviews show negative sentiment: customers report low prices but repeated billing problems, refund delays, shipping delays, wrong or damaged items, and poor customer service.
Key Takeaways for Future Customers
- Preorder purchases carry delivery risk; expect possible delays.
- Be prepared for limited hours and difficulty reaching customer service.
- Watch billing, refunds, and shipping charges closely when ordering.
Negative Feedback / Risk Areas
- Customer complaints about billing practices and unfulfilled refund promises.
- Slow or no responses to emails and missed phone calls from support.
- Shipping delays, wrong color or damaged items, and preorder non-delivery.
Positive Feedback
Reviewers note the price level of this organization is low.
Turn one complaint into a collective action
Attica, Indiana
Aerospoke Wheel Review from Attica, Indiana
- - Delivery promised at 3 weeks, but it took 6 weeks.
- - The color was wrong and the paint is chipping.
- - SGV and Aerospoke refused liability.
I recently purchased an aerospoke wheel, i spoke to henry and he said the wheel would only take 3 weeks for it to be delivered, it took 6weeks for it to get here and when i opened the box it was entirely different color from what i ordered and the paint is chipping so i called SGV, and they told me that they are not liable for the mistake and that i should call aerospoke. both SGV and aerospoke were giving me the run around, at the end, neither company would take responsibility for the mistake. needless to say, i am very disappointed with my experience and will not be purchasing from this company ever again.
Cocoa, Florida
Won't issue refund after saying they would.
- - There were shipping charges after checkout and a refund request.
- - Refund was promised with email confirmation, but there has been no contact or refund.
Dissatisfied with their way of charging me for shipping after checkout, and once I asked for a refund, it's been complete silence from them. I email multiple time and even (somehow) managed to get someone on the phone and say "I will issue a refund and send you an email confirmation", four days ago, and I've yet to receive my refund, or my bike and bars.
*** YOU SGV BICYCLES, GIVE ME MY MONEY.
The company hours are limited and they do not return phone calls and once you ask for a refund, they stop responding to any emails. Completely unacceptable.
Preferred solution: Full refund
Sgv Bikes took preorder payments and never sent product
- - Preordered frame for 4/26/12; by 6/2/12 no frame, two apology emails.
- - Refund promised 5-7 days after 6/6/12 and posted 6/22/12.
I preordered a frame from these guys on 3/26/12 for 4/26/12 delivery. It is 6/2/12 and I still have no frame. Only two mass emails to apologize a week after both promised dates.
They will not answer phone or respond to emails personally explaining their lack of service. As of now its 7 days past 3rd promised date.
I asked for refund on 6/6/12, I was promised refund ASAP in 5-7 business days. 6/18/12 I contacted them about refund not posting. They sent me refund confirmation done on 6/18/12. 12 days after promised refund. Refund posted 6/22/12. 16 days after I requested
I have ordered from them before. I got a bike from them and the spokes were so loose that they were not rideable. It was one of those Retrospec bikes which is their other company. Contacted guy and he couldnt do anything but have me pay to ship wheels back.
Yea these guys are far from professional. they had no problem taking my $230 but would not send order or answer phone or return emails. not a place I would do business with ever again.
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wow that is bs