Sewell Infiniti of Fort Worth
Sewell Infiniti of Fort Worth Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Mixed sentiment: customers praise on-site service but report frustrating warranty and follow-up experiences.
Positive Feedback
Service quality at Sewell Infiniti of Fort Worth is cited as a strength, with staff handling maintenance and repairs competently.
Negative Feedback / Risk Areas
- Frequent Sewell Infiniti of Fort Worth customer complaints about tire warranty limits and lack of pro-rated support.
- Drive-off the lot warranty concerns leading to unexpected out-of-pocket costs.
Key Takeaways for Future Customers
- Check tire warranty details and consider independent coverage before purchase.
- Read Sewell Infiniti of Fort Worth reviews and ask about post-sale policies to avoid surprise charges.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Mixed sentiment: customers praise on-site service but report frustrating warranty and follow-up experiences.
Positive Feedback
Service quality at Sewell Infiniti of Fort Worth is cited as a strength, with staff handling maintenance and repairs competently.
Negative Feedback / Risk Areas
- Frequent Sewell Infiniti of Fort Worth customer complaints about tire warranty limits and lack of pro-rated support.
- Drive-off the lot warranty concerns leading to unexpected out-of-pocket costs.
Key Takeaways for Future Customers
- Check tire warranty details and consider independent coverage before purchase.
- Read Sewell Infiniti of Fort Worth reviews and ask about post-sale policies to avoid surprise charges.
Fort Worth, Texas
Resolved: Poor Customer Service
- - Tire warning 4/11/20; screw in left rear.
- - Tire couldn't be fixed; $300 replacement; car had 2,790 miles.
- - No tire insurance; Infiniti gave no discount.
I leased a QX50 on 3/14/20. The tire low- light went on 4/11/20.
The soonest I could bring the car into the dealer was the following Saturday. I live .5 miles to my office and walk to work. I put 133 miles from the time I drove off the lot to the time I drove back onto the lot with a screw in the left rear tire. Tire couldn't be fixed as I was told and I purchased a new $300 tire.
Of course I didn't purchase tire insurance because it was very costly for a car that is going to sit in the garage the majority of the time. I was dumbfounded that Infinity gave me zero break on the cost of the tire.
Not prorate, no discount, nada. I'm guessing the screw was there when I purchased the car as it already had 2790 miles on it.
- Service
- Drive off the lot warranty
- Company tire warranty for less than 200 miles
Preferred solution: Price reduction
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