Sewell Infiniti of Fort Worth
www.sewellinfiniti-fortworth.com
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Sewell Infiniti of Fort Worth Overview
Pros: Service.
Cons: Company tire warranty for less than 200 miles, Drive off the lot warranty.
Resolved
Caryl B Vaz
Fort Worth, Texas
Resolved: Poor Customer Service
I leased a QX50 on 3/14/20. The tire low- light went on 4/11/20. The soonest I could bring the car into the dealer was the following Saturday. I live .5 miles to my office and walk to work. I put 133 miles from the time I drove off the lot to the time I drove back onto the lot with a screw in the left rear tire. Tire couldn't be fixed as I was told and I purchased a new $300 tire. Of course I didn't purchase tire insurance because it was very costly for a car that is going to sit in the garage the majority of the time. I was dumbfounded that Infinity gave me zero break on the cost of the tire. Not prorate, no discount, nada. I'm guessing the screw was there when I purchased the car as it already had 2790 miles on it.
Loss:
$317
Pros:
- Service
Cons:
- Company tire warranty for less than 200 miles
- Drive off the lot warranty
Preferred solution: Price reduction
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Sewell Infiniti of Fort Worth