New Reviewer

Seven Corners Does Pay What They Owe!

I required emergency treatment in Mexico when I broke my foot on 2/27/21 in February. I submitted my medical and claim documentation on 4/6/21 when I returned to the US. Since it was a reimbursable policy I assumed it would be a fairly simple process....WRONG! Additional information was requested from Seven Corners - some was legitimate but most had been addressed in my original narrative. The first barrier presented from Seven Corners was they could not read our passport entry stamps to Mexico because the stamper used had poor ink. I finally had to offer a written statement verifying our dates in Mexico from our traveling companions to get through that excuse. Multiple barriers to not to pay the claim have been presented by Seven Corners and multiple hours have been dedicated on my part to work through the maze. I have a $7,000 hospital bill Seven Corners will not pay because the bill is from a third party billing company even though the original bill from the hospital was submitted to Seven Corners. Seven Corners statement is "they can not accept documentation from a third party company". I have verified the third party billing company indeed represents the hospital in Mexico and I also submitted the written agreement between the hospital and the third party billing company authorizing the billing company to represent the hospital. Interesting approach since Seven Corners is a third party claims administrator for John Hancock, right? I retired as an executive from the insurance company and have never experienced anything like this. This has been a total nightmare and I could never recommend Seven Corners to handle international travel insurance for anyone.
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ID
#3009664 Review #3009664 is a subjective opinion of poster.
Loss
$7000
Preferred solution
Deliver product or service ordered
New Reviewer

They WON’T REFUND my Flight Costs

I have been trying to get my Airline Flight REFUND since December 2019. I provided Them with All the necessary documentation, emailed Them for assistance to Refund my Flight Ticket Multiple times with No success, I tried to repost my Ongoing attempts to get my Refund, on Google Chrome now They Blocked me. They have stated They don't have the Document. Then they stated that they had the document and would help me. Unfortunately they did not follow through with their promise, and they have not Refunded my money. This Company is Not Honest or Reputable. They have HORRIBLE Customer Service on ALL Levels. They Will NOT REFUND my Flight Money regardless that I Followed All their Requirements/Requests, and I am still waiting for my refund now almost four months. I have many emailed them. I called them multiple times, but they have not assisted me nor have they refunded my money. They are NOT a reputable and honest Company. I am an extremely dissatisfied customer.

User's recommendation: Avoid doing business with thus company.

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ID
#1826825 Review #1826825 is a subjective opinion of poster.
Location
Leamington, Ontario
Loss
$1490
Preferred solution
Full refund

Seven Corners Travel Insurance Review

Watch out for using any pre existing condition waiver. It is worded that if you fulfilled all the qualifications of a pre existing condition, you will be covered. Bait and switch. NEVER use this company! They will never honor their contract. Super unprofessional. Look elsewhere for travel insurance, they are the worst!
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ID
#849152 Review #849152 is a subjective opinion of poster.
Location
Ventura, California
Reason of review
Poor customer service

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Verified Reviewer
New Reviewer

Seven Corners bait and switch

First of all, I am not disputing the verbiage in the policy itself. My complaint is regarding the purchasing process of this policy right from the start and the use of multiple brand names to create confusion. I will post this under the under brand names so everyone will be aware that it is really the same company. Half my overseas trip was ruined by a situation out of my control and I incurred hundreds of dollars of charges as a result. The entire airport in Manila was closed for the APEC summit meetings. I was relieved to know I had purchased trip insurance from a well-known company in Chicago, John Hancock Insurance—which according to the website included cancellation and delay. Upon requesting the appropriate claim forms, the form itself says it is actually “American Modern Insurance Group”. However, after making sure that was the correct form it appears the forms are actually mailed to “Seven Corners”. I later found out that “Sever Corners” is only the processor of claims. It appears that multiple companies are involved and that they are simply using different names to confuse and mislead consumers. My claim for trip cancellation was denied and I was advised (after several emails) to file an appeal under a different reason, trip delay. I spent countless hours filing out all the forms again and providing proper documentation and proof of such occurrence. The second claim with "John Hancock Insurance” was also denied. There were no responses to my emails, again for weeks. I also, placed many calls and emails to the “zero complaint team" at squaremouth.com asking for further clarification regarding my specific trip insurance policy that I purchased. After about a month I finally was given an answer, simply stating, that I was not covered for that reason under that policy. Regardless of the writing in the policy, I am asserting that I was cheated and completely mislead into purchasing this insurance policy from the start. I am asserting that I was lead to believe I was purchasing from a prestigious name; John Hancock Insurance. This was clearly a bait and switch scheme and absolutely unacceptable. In addition, I was not made aware prior to my purchase the extreme limitations of this policy and that I would be dealing with multiple companies other than “John Hancock". This would have drastically altered my decision in choosing such a prohibitive policy from unknown companies.
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ID
#831580 Review #831580 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
claim not honored
Loss
$1000
Preferred solution
claim honored or full refund

Terrible customer service and refusal to honor insurance contract

My wife became sick on a trip to Africa and had to be hospitalized while connecting in Amsterdam. After submitting all information, the Seven Corners claims department did not respond about the status of our claim for over 6 months (the contract says claims will be paid within 60 days of providing proof of loss). Each time we called, they said they'd have an answer for us in a few days or one more week, and each time no one got back to us. Finally six months later they send us a check for part of the claim but refuse to pay for the unused flights without any explanation. Terrible company--do not use it or any of its affiliates (our coverage was through Tin Leg, bought over the Squaremouth website). Note that Squaremouth maintains its own review site, but only allows reviews within 5 days of returning from the trip. But how would I know by then whether the company would fail to respond at all to my claim? Ridiculous.
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ID
#610420 Review #610420 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Poor customer service
Loss
$1900
Preferred solution
Deliver product or service ordered

Seven Corners - Travel Insurance Review from Kyle, Texas

I am a combat veteran just recently separated I was shot couldn't make the flight that was October of 2014 this is now February 2015 seven corners is a scam fraud company I'm starting a lawsuit against them I played the game for months chasing them about my 2500 return I paid cash for for the flight and bought the insurance to cover it. I've been chasing a rabbit submitting papers every person you talk to laughs as if it's a joke and gives me the run around every day I call everyday different story they claim the cut the check everyday for 3 weeks even claiming its been expedited .. Last week they told me they sent it out again that was a week ago nothing !! They lie to try and buy them selves some time !! I'm American im a veteran I'm a human being and it's my money they are stealing !!! Don't play the game this company needs to be shut down immediately I am taking my story to the VA to the news I will make a scene . They are liars and thieves !!!
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