Technical support does not return calls after unit failed.

Hubbell, the manufacturer of the SETS tankless water heater advertises that it will provide technical support to its customers within 24 hours. The unit I purchased has always had trouble maintaining a constant temperature, but a few weeks ago it stopped working altogether, so I contacted technical support. After a week I received an email that the technician was on vacation and would contact me the following week. Two more weeks passed and no one from the company has returned my requests for assistance. I would stay away from all Hubbell products. Their products are poor quality and their technical support is non existent.
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1 comment
#1430666

I have had this s.e.t.s heater about 10 years and for that time I have been burned and frozen at different times. It has finally quite. I will replace it with another brand.

ID
#460170 Review #460170 is a subjective opinion of poster.
Location
Raritan, New Jersey
Loss
$1200
New Reviewer

TANKLESS WATER HEATERS ARE USELESS IN THE SOUTH, W/ CHILDREN & W/ ELDERLY

Tankless water heaters are dangerous and cannot be used in the South with elderly, or with children. This type heater must be run full blast with a high water pressure rate, in order to ignite burner and keep it running. Cannot get gently warm water, only Cold or extremely hot. Also a waste of money running water until heater finally ignites, heats water, and sends it down to burn you. Dangerous use with elderly, small children, and most women, because their skin cannot withstand hot water. Southern folks often like barely warm showers during the hot summers, it is impossible have them with tankless heaters; their burner turn off whenever the water is not on full blast. Ends up being an expensive and dangerous waste of money.
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ID
#216171 Review #216171 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer

S.E.T.S. Tankless Water Heaters SUCK!

I purchased a SETS model 280 after being impressed by their web claims of helping 911 responders and their affiliation with NASA. It was comparable in price with other well know companies, "built in the USA", and I wanted to give them a chance. Big mistake! Not only does it NOT produce the advertised constant flow of a constant water temperature, it burned me and my credit card. The company flat out refused to do anything other that give me the run around and feed me lame excuses as to why it doesn't work. I wasted over $2000 getting their water heater professionally hooked up, over $700 on the unit itself, and hours trying to get any help out of these clowns. Read the fine print on the bottom of their page, NO REFUNDS FOR ANY REASON, they say that for a good reason, they know what I know now. Look at how many different websites they advertise under, read the other reviews they don't post of these sites, do your homework. Whatever you do, DON'T BUY A SETS!!!!! IT SUCKS
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3 comments
#1570001

Stiebel Eltron is the way to go for sure.

#4411

Go with a company with over 23 years of manufacturing expirance. Take a look at a Titan Electronic Tankless Water Heater. GO to www.etankless.com

#3048

I really appreciate the info. I felt the same way... but I was thinking about the Bosch PowerStar AE125..

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ID
#111801 Review #111801 is a subjective opinion of poster.
Location
Chicago, Illinois

About

SETS Tankless Water Heaters Warranty
Hubbell warrants to the original purchaser at the original address or the authorized transferee of such purchaser (collectively, the "Buyer") the Hubbell brand Tankless Water Heater and its components as manufactured by Hubbell (the "Product") to be free from defects in materials and workmanship, under normal use and service for the period of time identified below beginning from the date of installation, provided that the Product is (i) installed within sixty (60) days from date of shipment from Hubbell and (ii) installed by a licensed electrician and plumber (specific proof required) and maintained in accordance with Hubbell's written instructions. Product failure caused by liming, sediment buildup, chemical corrosion, chlorine/chloride corrosion, or freezing. Product failure caused by the failure to remove air from system prior to or during operation. Product misuse, tampering or misapplication, accidental damage, improper installation or the application of improper voltage. Costs incurred for shipping, delivery, handling, and/or administrative charges.
To read more: https://www.buytankless.com/index.php?route=support/warranty
SETS Tankless Water Heaters FAQ
About the size of an average briefcase. Just imagine what The User of company services can do with that additional storage space. The unit is designed as a replacement for a conventional tank-type water heater. Any electrician and plumber can install it wherever the existing unit is located. The circuit breaker must be changed to one consistent with the specific model requirements. The wire connecting the water heater to the circuit breaker must be changed to a wire gauge consistent with local electrical codes. This must be done by an electrician. Complete Installation Instructions and a User Guide are included with each unit. When installed by a licensed plumber and electrician (proof required), the Hubbell products are covered by a manufacturer's limited warranty of five (5) years on the heating chamber and one (1) year for electrical components to the original purchaser in the original location.
To read more: https://www.buytankless.com/index.php?route=tool/faqs
Summary

SETS Tankless Water Heaters manufactured by Hubbell Electric are offered since 1920. All of electric tankless water heaters offered by the company are 100 manufactured in the United States and are promised to be designed to the highest environmental, water and energy conservation levels for home electric tankless water heaters. SETS Tankless Water Heaters from Hubbell are innovative, energy efficient water heating solutions for todays homes. Hubbell also offers a complete line of replacement parts as well as accessories to keep the products running at optimal levels. The company offers Gas Tankless Water Heaters, Commercial Gas Tankless Water Heater, Add-On Heat Pump, Heat Pump, Solar, Indirect, and Electric Storage, etc.

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