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I Need to speak with someone from corporate

State Farm sent me to your company to get estimate and repairs for my vehicle. I had my car dropped off and asked for my service manager Andrew to have my front end of vehicle looked at because my car was rear ended and during accident my car leaked all its radiator fluid out. I was told the car would be looked at completely and I would be notified of what was needed to fix it. I told Andrew not to touch my bumper until we knew exactly what was wrong with the front end because of it was something that State Farm would not pay for I would just get the money for the quote and pay for it and just wait on the bumper. I was told that it was only the resivor that needed replaced and State Farm would take care of it. Well it ended up not even being the resivor because when I picked up car after it was supposed to be done. I drove less then a mile and it started to over heat. I brought the car back and he had it look at again and they said it was a clamp that was loose. So i left again and I drove almost another mile back home and it over heated again. So now Andrew said take it to repair shop that they use so they can look at it and it came back with way more problems then what Andrew said it was. By this time they had already told State Farm job was complete and he didnt want me calling them and telling them my car has now came back twice which sounded shady to me. Now State Farm nor service king wants to take care of this problem. My problem is with service advisor andrew because he did not do what I asked and now Im stuck with a car I cant drive and this has caused me and my family alot of stress. I talk to area manager monte and he agreed that this was not handled properly and he was trying to see about getting this handled and has yet to do so. We just got a call today saying they are just towing my car back to me and wont be able to help me. This is not right and someone should be held accountable. I talk to the manager Jeremy and he did nothing but disrespect me and say I was trying to get over on them and Im a con artist and Im from south LA which I didnt know what that meant. Im a honest person and was up front with State Farm and service king. I brought this up before anyone even touch my car so I dont understand how Jeremy could be so un professional. I would really appreciate if someone from corporate could call me and explain to me how this could happen and me being treated this way. If your service advisor did his job none of this would even be happening.

User's recommendation: I would not return for business due to customer service.

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ID
#4109386 Review #4109386 is a subjective opinion of poster.
Location
Surprise, Arizona
Loss
$900
Preferred solution
For them to take accountability for there mistake and to fix my vehicle due to their service manager not doing as I asked.

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New Reviewer

Stall Tactics

My service at Service King #368 Northwest is despicable. My service advisor Colin Murphy has given me about 5 estimates of when my car would be completed. I'm furious, they have given me about 5 estimates when my car will be repaired and continue to move the date further into the future. Three of the estimates was for today. They were telling me yesterday that it would definitely be Friday!!! They are a complete disappointment. I have had my car repaired at the service station near the Navy Yard-Signature Navy Yard-XD. They far exceeded expectations. This company can't even manage expectations. Service King has given over three different excuses why the car isn't ready. Thanks, Aram

User's recommendation: Don't go here unless you have a month to wait.

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ID
#2972868 Review #2972868 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Preferred solution
Deliver product or service ordered

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New Reviewer

Service King Customer Care Review from Willis, Texas

Service King Customer Care Review from Willis, Texas
I was involved in a wreck last month with a lady who had Statefarm. She was at fault so her insurance agreed to cover the cost of the damages and fix our car. So they tell us a couple of places we can take it and we took it to one of the places they mentioned. Okay roger that so we took it to Service King. 1 month later the day our car was supposed to be done we get no call or anything. Service King had been sending my fiance messages telling us our car was at a certain percentage done every other day or so. We call them after the day it was said to be done and Service King tells us that they cannot finish it because the insurance wont cover the cost because it was "totalled". We asked them why they told us it was almost done and they lied and told us they never sent us those messages instead they had been calling us and leaving voicemails telling us to come in and/or to call the insurance. We called the insurance and they lied too. They told my fiance that we needed to fill out paper work so we needed to go to the car shop... We go to the car shop and Statefarm HAD ILLEGALLY HAD OUR CAR TOWED TO A SALVAGE YARD!!!!!!!!! We gave them no consent what so ever!!! Not even verbally. Service King just let them take it. They didnt even know where they took it when we asked. Why would you let someone tow a car with no written consent???? Statefarm didnt even have the estimate of the cost for our car repairs. Nothing. They didnt even tell us the cost or send an insurance adjuster out to see our car. Didnt ask for photos or anything. We were kept in the dark the whole time. I asked Service King for the estimate and looked over it to see that they were going to repair things that had absolutely nothing wrong with them. They wanted to fix our door, a.c. and the radiator?!!?? The wreck only damaged the front right of my car (mostly the light.... See the pic.) There was nothing wrong with the radiator or the ac. That car was in mint condition. Needless to say Im infuriated and I LOST MY CAR!!!!!!! I went to the salvage yard to get my stuff from my car (an hour and a half drive) and there was more damage done to my car than there already was after the wreck!!!!! Your company is full of cheats and liars. Dont go to Service King.....
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1 comment
#2232037

Yes!! "Service King #082 (ROUND ROCK, TEXAS) gave me the run around TOO!

I ran over something in the road and it busted two of my tires. When my vehicle was towed to "Service King" they said the repairs will cost $8,000!!!! There was no collision, no damage to the body of the vehicle. Only UNDERNEATH!!!

And my insurance company and I paid $8,000, a month AGO!! And they still have my vehicle! collecting dust, dirt and grime.

These businesses needs to be held accountable! There needs to be an organization that gets paid to do the right thing, and not have to worry about businesses opinions or retaliation.

ID
#892266 Review #892266 is a subjective opinion of poster.
Location
Willis, Texas
Reason of review
Poor customer service

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