Service Electric Lehigh Valley - Horrible Company

They are just a horrible company. I have my internet through them and the problem is they have no concept of customer service. They kept charging me for lower internet speeds at a higher rate and when I called to complain, the best they could offer was to update me to the latest speeds listed on their website. No apologies, no additional discount for being a loyal customer. This is why monopolies are bad for business. Carol - the CSR that took my Call- thanks for nothing.
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ID
#1139608 Review #1139608 is a subjective opinion of poster.
Location
Bethlehem, Pennsylvania
Service
Service Electric Internet Service
Reason of review
Bad quality

Failed to make appointment - 3 times

Service Electric in NJ cannot meet an appointment to save them selves. After them missing two appointments I thought I had covered all my bases and asked for the FIRST appointment in the morning - their morning appointments are from 9am - 1pm - go figure. He didn't even make that- at 1:10 I called in and the rep assured me that he would be there from 9 - 1. When I asked what time she thought it was, she said " it's 1:10 but he'll be there soon." So far, I have lost three days of income so this service is getting more and more expensive. Looks like I will be disconnecting soon and going to internet downloads.
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ID
#183167 Review #183167 is a subjective opinion of poster.
Location
Hewitt, New Jersey

About

Top Service Electric Services

Internet Service

Related Companies

Service Electric Broadband Cable, Service Electric Cablevision

Summary

Service Electric provides digital TV, high-speed internet and digital home phone coverage for inhabitants of New Jersey and Pennsylvania. Its clients get stable and high quality video coverage with hundreds of different channels informing about news, sports and showing the newest movies for the whole family. Internet packages provided by Service Electric include four various plans to match anyone's needs with the monthly cost. Digital phone from Service Electric make people able to phone to anywhere in the US, Puerto Rico or Canada and has such features as call waiting, caller ID, directory assistance and much more. Due to Service Electric there are free local community bulletin board available for local communities and non-profit organizations and a paid commercial leased bulletin board for business customers.

Service Electric reviews and complaints

Service Electric is ranked 340 out of 1680 in Telecommunications category

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