Kraig N

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Cut the cable if you can

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I am extremely disappointed that SE has taken the position that I am not entitled to a pro rated refund for the days of service that I lost during the December ice storm and subsequent outage of both electric and cable. Obviously with the electric, since it was out, there was no usage and therefore no charges. With the cable bill, first of all, it's bad enough that they send you an invoice in the beginning of the month (for that month) and expect you to pay it before the end of the month. Yes, they require your payment for services in full before they provide it! . So I received their December invoice on 12/18 and immediately called. Spoke to Trish who said that she would relay my refund concerns to billing and should expect to see the adjustment on the next months bill. Well the January bill showed no adjustments. Called again on 1/8, spoke to Dianne who said she was not sure why it wasn't issued but suggested that if I do not receive an adjusted invoice within a week to call back. On 1/16 I called back again. spoke to Nicole who informed me that no credit will be issued. So I ended up paying for a goods or services that I did not receive. Not right if you ask me.
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Reason of review:
Pricing issue

Preferred solution: Price reduction

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