Service Electric Broadband Cable
Service Electric Broadband Cable Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Service Electric Broadband Cable has a 1.0 star rating based on 1 review and overall consumer sentiment is negative; reviewers cite high price and dissatisfaction.
Positive Feedback
Few positives noted; no examples of reliable refunds or strong customer support in Service Electric Broadband Cable reviews.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing practices and lack of refunds after outages.
- Poor customer service responsiveness when disputing charges.
- High price level compared with value received.
Key Takeaways for Future Customers
- Expect billing rigidity; document calls and request written confirmation for refunds.
- Confirm cancellation and dispute policies before subscribing to avoid subscription billing issues.
- Be prepared to escalate if standard customer service does not resolve billing or refund concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Service Electric Broadband Cable has a 1.0 star rating based on 1 review and overall consumer sentiment is negative; reviewers cite high price and dissatisfaction.
Positive Feedback
Few positives noted; no examples of reliable refunds or strong customer support in Service Electric Broadband Cable reviews.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing practices and lack of refunds after outages.
- Poor customer service responsiveness when disputing charges.
- High price level compared with value received.
Key Takeaways for Future Customers
- Expect billing rigidity; document calls and request written confirmation for refunds.
- Confirm cancellation and dispute policies before subscribing to avoid subscription billing issues.
- Be prepared to escalate if standard customer service does not resolve billing or refund concerns.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cut the cable if you can
- - No prorated refund issued for December outage days on electric and cable.
- - Refunds were promised for December outage but no credit was issued.
I am extremely disappointed that SE has taken the position that I am not entitled to a pro rated refund for the days of service that I lost during the December ice storm and subsequent outage of both electric and cable.
Obviously with the electric, since it was out, there was no usage and therefore no charges.
With the cable bill, first of all, it's bad enough that they send you an invoice in the beginning of the month (for that month) and expect you to pay it before the end of the month. Yes, they require your payment for services in full before they provide it!
.
So I received their December invoice on 12/18 and immediately called. Spoke to Trish who said that she would relay my refund concerns to billing and should expect to see the adjustment on the next months bill. Well the January bill showed no adjustments. Called again on 1/8, spoke to Dianne who said she was not sure why it wasn't issued but suggested that if I do not receive an adjusted invoice within a week to call back.
On 1/16 I called back again.
spoke to Nicole who informed me that no credit will be issued.
So I ended up paying for a goods or services that I did not receive. Not right if you ask me.
Preferred solution: Price reduction
Brands Related to Service Electric Broadband Cable
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.