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Service Direct

Service Direct

servicedirect.com
What is your customer experience with Service Direct?

Service Direct Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Service Direct has a 1.0 star rating based on 1 review, with consumers mostly dissatisfied; reviews note high price levels and advise "Don't charge people for services you did not provide" and to "Read everything". Service Direct reviews emphasize billing and customer service concerns.

Key Takeaways for Future Customers

  • Expect potential issues with billing clarity and aggressive lead charges when researching membership or subscriptions.
  • Verify lead-generation practices and confirm refund policies before signing up for any auto-ship or service plan.

Negative Feedback / Risk Areas

  • Repeated complaints about unauthorized charges, difficulty obtaining refunds, and poor customer service response.
  • Reports of misleading lead quality, no reliable phone contact, and abrupt disconnections when disputing charges.

Positive Feedback

No positive feedback was reported in the available reviews.

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Karlene Mim
map-marker Houston, Texas

Information

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Never heard anything back from anyone. Very dissatisfied. I was trying to get more information about your services.

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Anonymous

Turn off service

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AI Highlights
  • - Signed up 5 days ago; 5 unrelated calls; $2400 drafted; no real phone number.
  • - A rep hung up when asked for credit; lead generator is bogus.

Signed up 5 days ago, received 5 calls that had nothing to do with our business and got charged $2400 drafted out of my account. Called in to kindly discuss and the girl says they are still working out the bogus lead generator and when I asked for a credit, she hung up on me. They don't have a real phone number and we signed with Service Direct but everything is identifying as "Pissed Consumer which is tacky and negative.

User's recommendation: Don't charge people for services you did not provide

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Anonymous
map-marker Seattle, Washington

To cancel account

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AI Highlights
  • - Dislike how you charge for leads.
  • - If I'd known, I wouldn't have set up the account; other companies charge only when you go and are cheaper.

I don't like the way you guys charge for leads I wouldn't have set up the account if I had read that ahead of time the other companies I deal with for leads only charge me when I actually go there and collect service call fee and they're far cheaper

User's recommendation: Read everything

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