ServeCo International Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

ABSOLUTELY USELESS COMPANY

My furniture, purchased from a closing store, was covered by their expensive contract for repair. They refused my claim because the damage was caused by the delivery company. I am disgusted that people like this offer expensive contracts that they just weasel out of at every opportunity. DO NOT BUY ANY CONTRACTS FROM THIS PIECE-OF-CRAP COMPANY.

User's recommendation: DON'T DO IT!!

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ID
#3165292 Review #3165292 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Cons
  • Refused to repair
Loss
$350
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

HORRIBLE CUSTOMER SERVICE

We purchased expensive leather furniture and paid extra for a Serveco service warranty. Something made a slight tear in a cushion and we called customer service for help. We sent a photo of the damage, all the documentation they asked for and waited over a week to be told that it isn't covered because the cushion isn't punctured. In other words, if we had poked *** into the cushion that would have been covered. It was a semantics exercise trying to make any sense of what was and wasn't covered. No one was willing to come out and actually look at the damage, nor did they ask for any further pictures. This company is a total ripoff.

User's recommendation: SAVE YOUR MONEY, THIS COMPANY WON'T HONOR ITS WARRANTY.

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ID
#3031386 Review #3031386 is a subjective opinion of poster.
Cons
  • Warranty covers basically nothing
  • Warranty is useless
Preferred solution
Deliver product or service ordered

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New Reviewer

Denied Rug Claim

I purchased 2 area rugs from La-Z-Boy. I had a pet stain that they refused to cover. I paid $70 for the coverage. It said it covered pet fluids. I had cat *** on it and they said they only covered urine. I do not recommend spending the money on them. There was a whole back page of exclusions, so they basically cover nothing.

User's recommendation: Do not buy.

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ID
#2875202 Review #2875202 is a subjective opinion of poster.
Cons
  • Warranty covers basically nothing
Loss
$500
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Company refuses to do what they are meant to do

I purchased a lot of furniture from Brownlee furniture company in GA and with it a service agreement from ServeCo. I had a coffee spill on one of the fabric dining room chairs. ServeCo is refusing to send anyone out to clean it. An employee at ServeCo named Logan said that if I'd like to get a stain removal company to come to my house to clean the stain (and pay for it myself), then this would not void my agreement with them. So what's my agreement with them for? John McInnis listed as VP of Customer Experience at ServeCo has not returned my call.

User's recommendation: Do not purchase a service agreement with ServeCo. Also, Brownlee and LazyBoy should find another company to recommend to their customers.

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ID
#2748332 Review #2748332 is a subjective opinion of poster.
Cons
  • Poorly trained employees
  • Refuse to do the work
  • Very bad customer service
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Junk Furniture

ServeCo International - Junk Furniture
I bought a leather sofa and chair form La -z-boy in June 2019 and spent $5,400. The leather started chipping and discoloring a year later. Even though I purchased a 5-year extended warranty for $620. and was told something like this would be covered, ServeCo refused to fix or replace the furniture. I provided proof of purchase and photos. the furniture is not even 2 years old and it's trash. ServCo and La-z-boy are horrible companies that will rip you off.

User's recommendation: BUYER BEWARE.

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ID
#2472404 Review #2472404 is a subjective opinion of poster.
Loss
$5400
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

Will not pay any claims no matter what, and will not refund my money

ServeCo International - Will not pay any claims no matter what, and will not refund my money
I purchased a warranty for my furniture and before Covid19 that said they would replace my damaged dresser, then after Covid19 they said no and now won't even give my money back from the warranty, Stacie at 888-818-**** X2109 call and ask her why? She has lied to me so much I don't know what the *** is going on! DO NOT PURCHASE SERVECO.COM WARRANTIES!

User's recommendation: DO NOT PURCHASE SERVECO.COM WARRANTIES!

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ID
#2171509 Review #2171509 is a subjective opinion of poster.
Product
Serveco International Warranty
Cons
  • All the companies below also sell these contracts
  • Warranties are useless
Loss
$3219
Preferred solution
Full refund
New Reviewer

Sydney telephone operator I think

I called one evening and Sydney said she would call me back checked around for information for me and did a bunch of searching and call me back as soon as possible to let me know what you find out if theres more people like her in a company companies will be doing better thank you Sydney are an awesome customer service person!!!!! Sincerely RAY StoneLikeLikeHappy

User's recommendation: Definitely talk to Sydney she is awesome!!

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ID
#1887571 Review #1887571 is a subjective opinion of poster.
Location
Chesterton, Indiana
Service
Serveco International Customer Care
New Reviewer

They are the worst!!

Spent many hours on the phone trying to get service. After 2 days on the phone and dropped calls with no call back was told my claim was denied. Too many repairs i was told. I have 7 pieces all with very minor repairs needed. I didnt want to wait until they got unmanageable. Boy was i wrong. I will never spend that kind of money again on a company i dont research first. Im elderly and thought it was for the best. Boy was i wrong. Useless!!! Dont do it. Not with this company anyway.
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ID
#1374200 Review #1374200 is a subjective opinion of poster.
Location
New Lenox, Illinois

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