New Reviewer

They damaged my mailbox and now refuse to repair or replace it

1.0
On 10/21/16 Servall completed a project for the Woodbridge neighborhood. Upon completing the project the driver of the Servall truck backed over my mailbox. They didn't even leave a note, they just set it back up and drove off. Now the owner refuses to repair or replace the mailbox that his employees damaged. Repeated calls to the owner have gone unanswered. He has asked for my address 4 or 5 times even though he or a company representative came out to take pictures of the damage that the company truck inflicted on my mailbox. Deal with this company only if you want your personal property destroyed.
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ID
#965632 Review #965632 is a subjective opinion of poster.
Location
Plano, Texas
Service
Servall Construction Services Customer Care
Reason of review
Other issue
Loss
$1000
Preferred solution
Fix or replace my mailbox

Customer service

1.8
James Guthery has a very poor attitude and is not very professional. He is short with customers and abrasive. He never followed up when I asked for an estimate for what it took to cover about an acre and a half. He said he was with a customer and would call in 10 minutes but never called me back. Other people I know have had the same experience. He seemed to have the time to unload his personal issues to me and also on the phone in front of myself and other customers. I have since done business with other companies and completed my project from a great company. Sincerely, Lost Customer
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ID
#923946 Review #923946 is a subjective opinion of poster.
Location
Allen, Texas
Service
Servall Construction Services Estimate
Cons
  • Very poor
Reason of review
Poor customer service
Preferred solution
Nothing - will go to another company.
New Reviewer

Received a bad product

I purchased 4 pallets of sod from ServAll Contractor Services in Plano, TX. One of the pallets i purchased turned out to be bad, mostly dead or full of weeds with little grass. The other 3 pallets turned out fine, but only had issues with 1 pallet. When I attempted to contact the business to receive a replacement or refund they sent out the manager, James, to inspect the grass. He stated that it looked like I didn't water the grass which caused it to die. He basically claimed that I neglected this pallet, even though the other 3 pallets of sod were thriving! He has refused to give me any refund or replacement.
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ID
#413035 Review #413035 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$150
New Reviewer

False Promises

I would like to file a complaint about this company for not following through with their promises. They stated that they would replace any trees that would die within a year. Furthermore, every referral I would give their sales representative, I would receive a free tree. I gave Curtis a tree referral nine months ago that lead to a sale, but I still have not received my free tree. I have called the company numerous times and spoke to James, he said that he would take care of it...still nothing happened. Now, I think I have a dead tree that going to need to be replaced. I recommend consumers not to use this company for anything.
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Comment
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ID
#397860 Review #397860 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$500

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