map-marker Pittsburgh, Pennsylvania

To give them more honest review

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I get that the prices are a little bit more than other companies but I do have to admit overall the quality of grass that I've received in the past has been good quality I've only had one instance that I received that grass but they did resolve the issue I will continue to give them my business because they do overall provide quality grass and other products I do find them to be reliable and honest in the past they have told me they could not provide me with grass due to the fact that the farms are too wet and I would have to wait for things to dry out I've dealt with really bad sod companies before I count my blessings when it comes to dealing with Servall sod I do occasionally get dirt from them and I'm very satisfied with that think of it this way you get what you pay for if you want quality you're going to pay a little bit more.
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User's recommendation: Consider the price for the quality of grass that you were receiving

Quetzalli Rsy
map-marker Plano, Texas

They damaged my mailbox and now refuse to repair or replace it

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On 10/21/16 Servall completed a project for the Woodbridge neighborhood. Upon completing the project the driver of the Servall truck backed over my mailbox. They didn't even leave a note, they just set it back up and drove off. Now the owner refuses to repair or replace the mailbox that his employees damaged. Repeated calls to the owner have gone unanswered. He has asked for my address 4 or 5 times even though he or a company representative came out to take pictures of the damage that the company truck inflicted on my mailbox. Deal with this company only if you want your personal property destroyed.
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Reason of review:
Other issue

Preferred solution: Fix or replace my mailbox

map-marker Allen, Texas

Customer service

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James Guthery has a very poor attitude and is not very professional. He is short with customers and abrasive. He never followed up when I asked for an estimate for what it took to cover about an acre and a half. He said he was with a customer and would call in 10 minutes but never called me back. Other people I know have had the same experience. He seemed to have the time to unload his personal issues to me and also on the phone in front of myself and other customers. I have since done business with other companies and completed my project from a great company. Sincerely, Lost Customer
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  • Very poor
Reason of review:
Poor customer service

Preferred solution: Nothing - will go to another company.

Yang Iob
map-marker Dallas, Texas

Received a bad product

I purchased 4 pallets of sod from ServAll Contractor Services in Plano, TX. One of the pallets i purchased turned out to be bad, mostly dead or full of weeds with little grass. The other 3 pallets turned out fine, but only had issues with 1 pallet. When I attempted to contact the business to receive a replacement or refund they sent out the manager, James, to inspect the grass. He stated that it looked like I didn't water the grass which caused it to die. He basically claimed that I neglected this pallet, even though the other 3 pallets of sod were thriving! He has refused to give me any refund or replacement.
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Mikailah Paw
map-marker Houston, Texas

False Promises

I would like to file a complaint about this company for not following through with their promises. They stated that they would replace any trees that would die within a year. Furthermore, every referral I would give their sales representative, I would receive a free tree. I gave Curtis a tree referral nine months ago that lead to a sale, but I still have not received my free tree. I have called the company numerous times and spoke to James, he said that he would take care of it...still nothing happened. Now, I think I have a dead tree that going to need to be replaced. I recommend consumers not to use this company for anything.
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Construction and Repair Expert Talks

How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Aug 28, 2020

How to buy a manufactures home? Tony Kovach, an industry expert, gives tips on how to choose and buy a manufactured house, pros and cons, and red flags to consider before purchasing.

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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