Serta

Good Morning,

I have recently purchased a Serta 16" raised air mattress because of the reputation of the brand. After less than two weeks, I exchanged it for another of the same brand and model (the retailer had no other Serta models.) This time, I didn't allow the interior pump to inflate to the limit.

This seem to expand the life capacity a couple of more days. It appears that neither mattress would maintain inflation after a week and a half for over 1 1/2 hours. I would like to maintain a good opinion of your brand, but at this point it's difficult.

What steps can I take to improve my relationship with your company?

Sincerely,

Garrison H. Wright

470-676-****

Good Afternoon, I only use Serta because my parent only used Serta. So when I needed an airmatttess it was no choice what kind I was going to get.

I have never been so disappointed with Serta. This airbed was over $200 and its out of warranty at this time. In the four years that Ive had it its been used about 4 or 5 times. The other day while my guest were sleep on it, they heard loud pops in the mattress.

The bed remained inflated but there is a bubble in it. This is on the top and bottom of mattress. Serta has always been known for it's quality. I would have never in a million years expected something like this to happen.

If I would have purchased a cheap airbed I wouldn't even take the time to send them a letter about their poorly constructed product but this is Serta. I hope that it turns out to be a recall on these air mattress. I hope there is something yall can do to assist me with this situation.

It has to be defected. I have never seen anything in the life like this.

I have bought your products for years and highly recommend them. I always buy four Setra Super Firm Sertapedic pillows for my bed.

Two for sleeping and two for my shams for decoration that goes with my bed set. The most recent four that I bought less then a month ago have already gone flat. It feels and looks like less product is put inside these pillows. I hope I am wrong cause in my book Serta is a number one company who sells GREAT top notch products.

I buy your mattresses etc and will pay more for all your products because as they say You get what you pay for HOWEVER this time around I am SO DISAPPOINTED and feel the almost fifty dollars I spent on them was NOT worth it. First time ever that I am DISAPPOINTED. I have not ever had to save the wrappers that your pillows come in and I cut the tags off before putting pillow cases and shams on and then wouldnt you know the first time the product does not stand up to your quality I do not have the packaging. Please tell me you are not cutting corners and putting less product in your products cause when you feel my pillows that is exactly what it feels like.

Thank You for your time

Kristy Kelley

14075 S.

Bangerter Parkway

Apartment #225

Draper Utah 84020

Phone #385-445-****

P.S. I truly do not like your title Pissed customer I think that is uncalled for...