Serra Kia of Gardendale
Serra Kia of Gardendale Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Customers report loving their Kia but express overall dissatisfaction with service quality and repair outcomes at Serra Kia of Gardendale.
Positive Feedback
Owners say they love their car and note at least one staff member, Gary, tried to help during a difficult repair experience.
Negative Feedback / Risk Areas
- Repeated repair visits with unresolved issues after a new motor left the engine low on oil, a central Serra Kia of Gardendale customer complaints example.
- Reports of rude treatment and poor service quality affecting trust in customer service.
Key Takeaways for Future Customers
- Read Serra Kia of Gardendale reviews and verify repair details and documentation before leaving your vehicle.
- Confirm loaner car terms and inspect work immediately; escalate if communication or billing concerns arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Customers report loving their Kia but express overall dissatisfaction with service quality and repair outcomes at Serra Kia of Gardendale.
Positive Feedback
Owners say they love their car and note at least one staff member, Gary, tried to help during a difficult repair experience.
Negative Feedback / Risk Areas
- Repeated repair visits with unresolved issues after a new motor left the engine low on oil, a central Serra Kia of Gardendale customer complaints example.
- Reports of rude treatment and poor service quality affecting trust in customer service.
Key Takeaways for Future Customers
- Read Serra Kia of Gardendale reviews and verify repair details and documentation before leaving your vehicle.
- Confirm loaner car terms and inspect work immediately; escalate if communication or billing concerns arise.
Turn one complaint into a collective action
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Verified Reviewer
The dealer is lying about fixing my car
- There was a motor replacement for oil burning since May.
- A loaner car was provided during repairs.
- Oil is 1.5 quarts low after about 1500 miles.
My car was supposed to get a new motor due to the fact that it had been burning oil since May. I was at Kia on May 18, 20, 21 July 19 August 16 and 26 October 24 November 14 and finally back on November 20 to have a new motor.
I left car with Kia and they gave me a loaner car. I picked my car up on December 2. Ive drove about 1500 miles with this motor and today my husband decided to check the oil and it was a quart and a half low. It looks like they lied about fixing my car.
Gardendale Kia is rude and doesnt like customers to complain.
The only person at that dealership that tried to help me was Gary I dont know his last name but very nice guy but sadly recently left. I was going to try Center Point Kia on Monday.
- I love my car
- Poor service and poor quality
Preferred solution: Fix my car
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