Serra Chevrolet of Southfield
Serra Chevrolet of Southfield Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Serra Chevrolet of Southfield has a 1.5 star rating from 1 review; overall sentiment is negative with consumers mostly dissatisfied and complaints about high price level.
Positive Feedback
Reviewers value the dealership location and noted familiarity with local service when searching Serra Chevrolet of Southfield reviews.
Negative Feedback / Risk Areas
- Customer complaint about denied warranty coverage on a 2012 Traverse and lack of manufacturer or dealer assistance.
- High repair cost estimate of $4,500 for engine/timing chain failure reported.
- Concerns about discounts, special offers, and limited diversity of services.
Key Takeaways for Future Customers
- Check warranty terms and document payments before purchase to avoid warranty disputes and customer service issues.
- Get independent inspections and multiple quotes for major repairs to compare pricing and potential customer complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Serra Chevrolet of Southfield has a 1.5 star rating from 1 review; overall sentiment is negative with consumers mostly dissatisfied and complaints about high price level.
Positive Feedback
Reviewers value the dealership location and noted familiarity with local service when searching Serra Chevrolet of Southfield reviews.
Negative Feedback / Risk Areas
- Customer complaint about denied warranty coverage on a 2012 Traverse and lack of manufacturer or dealer assistance.
- High repair cost estimate of $4,500 for engine/timing chain failure reported.
- Concerns about discounts, special offers, and limited diversity of services.
Key Takeaways for Future Customers
- Check warranty terms and document payments before purchase to avoid warranty disputes and customer service issues.
- Get independent inspections and multiple quotes for major repairs to compare pricing and potential customer complaints.
Terrible Engine
- 2012 Traverse had reduced power; timing chain failure may require engine replacement; dealer asks $4,500 and no warranty or manufacturer help.
I purchased my 2012 Chevy Traverse brand new with a 5 years payment and had it paid off in 21/2 years. Therefore they would not grant the warranty of 100,000.
miles for the engine. My 2012 Chevrolet Traverse While operating the vehicle, "reduce engine power" and "stabilitrak" suddenly appeared on the instrument panel. Next, the vehicle decelerated and failed to accelerate properly. The failure was diagnosed as being the Timing Chain and they would have to replace the whole motor.
Serra Chevrolet of Southfield, MI (Telegraph Rd.) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 85,000. The dealership wants $4,500. to fix the problem.
I don't mind paying to have the car fixed but that is way to much money, and I don't understand why the motor is still not covered under the warranty.
This is unacceptable and unexplainable of the situation. I know GM has had recalls on the 3.6 motors and I can't get any help to fix the problem.
- Motor
Preferred solution: Let the company propose a solution
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