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Serra Chevrolet of Southfield

Serra Chevrolet of Southfield

www.serrachevrolet.com
What is your customer experience with Serra Chevrolet of Southfield?

Serra Chevrolet of Southfield Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Serra Chevrolet of Southfield has 1.5 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Review authors value the most Location. Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.

Betty W Uru

Terrible Engine

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I purchased my 2012 Chevy Traverse brand new with a 5 years payment and had it paid off in 21/2 years. Therefore they would not grant the warranty of 100,000.

miles for the engine. My 2012 Chevrolet Traverse While operating the vehicle, "reduce engine power" and "stabilitrak" suddenly appeared on the instrument panel. Next, the vehicle decelerated and failed to accelerate properly. The failure was diagnosed as being the Timing Chain and they would have to replace the whole motor.

Serra Chevrolet of Southfield, MI (Telegraph Rd.) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 85,000. The dealership wants $4,500. to fix the problem.

I don't mind paying to have the car fixed but that is way to much money, and I don't understand why the motor is still not covered under the warranty.

This is unacceptable and unexplainable of the situation. I know GM has had recalls on the 3.6 motors and I can't get any help to fix the problem.

View full review
Loss:
$5000
Cons:
  • Motor
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

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