Serge DeNimes
Serge DeNimes Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Serge DeNimes has a 1.7 star rating from 3 reviews; consumers are mostly dissatisfied and note a high price level.
Positive Feedback
Products are praised as beautiful, with well-liked rings and necklaces.
Negative Feedback / Risk Areas
- Repeated Serge DeNimes customer complaints about non-delivery or empty packages and wrong items.
- Frequent reports of ignored emails, no phone replies, and withheld refunds despite return attempts.
- Poor exchanges, returns, and unreliable customer service after purchase.
Key Takeaways for Future Customers
- Check Serge DeNimes reviews before buying and be cautious about shipping and refunds.
- Expect limited customer service response; avoid if you need reliable returns or quick refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Serge DeNimes has a 1.7 star rating from 3 reviews; consumers are mostly dissatisfied and note a high price level.
Positive Feedback
Products are praised as beautiful, with well-liked rings and necklaces.
Negative Feedback / Risk Areas
- Repeated Serge DeNimes customer complaints about non-delivery or empty packages and wrong items.
- Frequent reports of ignored emails, no phone replies, and withheld refunds despite return attempts.
- Poor exchanges, returns, and unreliable customer service after purchase.
Key Takeaways for Future Customers
- Check Serge DeNimes reviews before buying and be cautious about shipping and refunds.
- Expect limited customer service response; avoid if you need reliable returns or quick refunds.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Bad customer service
I ordered a ring from Serge DeNimes, but it was never delivered. Royal Mail confirmed they have no proof of delivery to any address, meaning the parcel was lost in transit.
My building management and concierge also confirmed that no package under my name was received.
Despite this, Serge DeNimes refuses to issue a refund, claiming the address was incomplete. While I didn't include a flat number, my building has a concierge who collects all the building parcels and ensures they reach the correct recipient. If the package had actually been delivered, they would have been able to identify the intended recipient but it never arrived. The company has provided no sufficient proof of where the package was supposedly delivered.
Worse, they ignored multiple emails and only responded here after I left a public review.
Its clear that once they have your money, customer service is nonexistent.
If anything goes wrong with your order, expect to be ghosted. I would not recommend buying from them.
- Beautiful rings
- Bad customerservice
Preferred solution: A refund or proof of delivery
User's recommendation: I ordered a ring from Serge DeNimes, but it was never delivered. Royal Mail confirmed they have no proof of delivery to any address, meaning the parcel was lost in transit. My building management and concierge also confirmed that no package under my name was received. Despite this, Serge DeNimes refuses to issue a refund, claiming the address was incomplete. While I didn’t include a flat number, my building has a concierge who collects all the building parcels and ensures they reach the correct recipient. If the package had actually been delivered, they would have been able to identify the intended recipient—but it never arrived. The company has provided no proof of where the package was supposedly delivered. Worse, they ignored multiple emails and only responded here after I left a public review. It’s clear that once they have your money, customer service is nonexistent. If anything goes wrong with your order, expect to be ghosted. I would not recommend buying from them.
I didn’t receive my item
I have emailed you and they been playing with me and say is been delivered and the post man his deliveries my item to other door that what they say to me
Irvine, California
No product was in my package
Nothing was in the package. Pretty simple.
Just want like the product expedited. Thank you forgery much
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item recieved & no reply to phone or email
Had the wrong item delivered. Which on the website is a lot cheaper than the actual item ordered.
Have emailed & phoned with no reply.
Had a delve into trustpilot and from what I read. This and similar issues are common place.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gooise Meren, North Holland
Product is curved/bowt while I was VERY carefull with it
I was always wearing my neckless very carefully and never wore it while I was sporting or someting. And out of the blue the material curved.
I feel very bad because I cant affors A new one. When I was trying to call serge denimes, it says 'wrong number'
- Beautifull necklaxes
- Bad customerservice
Preferred solution: Full refund
User's recommendation: Buy a strong necklace that is not to thin.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturns question
I returned an item that I bought on the 23/12/2022, but still have not received the return money. The return was in perfect condition (in its pouch and in the same envelope) as I only tried the ring on once, it did not fit and I returned it. I was wondering when I will receive the money?
Preferred solution: Full refund
User's recommendation: Don’t buy from here
Hi there! I work with Serge Denimes, would you please email orders@***s about this.
We'd really like to help. Thanks!
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Hi there! I work with Serge Denimes.
I'm not sure which number you called but we don't have a customer service phone number, only email addresses for US and International orders. Would you please email orders@***s about this.
We'd really like to help. Thanks!