Serenity Hair Design
Serenity Hair Design Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Serenity Hair Design has a 1.0 star rating from 1 review and consumers are mostly dissatisfied.
Positive Feedback
Available review content contains no positive comments; the single recent recommendation advises against using Serenity Hair Design.
Negative Feedback / Risk Areas
- Customer service issues include scheduling changes and late arrival by the owner.
- Styling problems: overprocessed roots and unwanted color outcome requiring corrective salon visit.
- High price level and billing concerns: charged $185 despite dissatisfaction and paid $200 to fix the result.
Key Takeaways for Future Customers
- Read Serenity Hair Design reviews and customer complaints before booking.
- Confirm appointment timing and refund or billing policies in advance.
- Consider second opinions for high-cost color services rather than relying on a single appointment.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Serenity Hair Design has a 1.0 star rating from 1 review and consumers are mostly dissatisfied.
Positive Feedback
Available review content contains no positive comments; the single recent recommendation advises against using Serenity Hair Design.
Negative Feedback / Risk Areas
- Customer service issues include scheduling changes and late arrival by the owner.
- Styling problems: overprocessed roots and unwanted color outcome requiring corrective salon visit.
- High price level and billing concerns: charged $185 despite dissatisfaction and paid $200 to fix the result.
Key Takeaways for Future Customers
- Read Serenity Hair Design reviews and customer complaints before booking.
- Confirm appointment timing and refund or billing policies in advance.
- Consider second opinions for high-cost color services rather than relying on a single appointment.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible hair appointment and outcome
- - Lisa Paxon-Bellew changed my appointment time for highlights.
- - Hair was over processed and turned pink.
- - I paid $185 and later $200 to fix it at another salon.
Owner Lisa Paxson declined to refund partial payment
I went in to have highlights put in and a root touch up owner (Lisa Paxon-Bellew) fried my roots over processed hair after she had changed my appointment time when she realized what she'd done told me to come back at 10 am next day as I did she didn't arrive till 11am then turned my hair horrible pink. I rearranged my schedule to accommodate her mistakes and she still charged me $185 knowing I was not happy
I had to go to another salon paying $200 to fix her mistakes
- Unprofessional
Preferred solution: Full refund
User's recommendation: Do not get your hair done at Serenity Hair design by Lisa Paxson
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