Serena And Lily
Serena And Lily Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Serena And Lily has a 3.3 star rating based on 3 customer reviews and mostly neutral sentiment. Rating distribution is split 50/50 between unfavorable and positive. Recent comments include "I love my rug!" alongside multiple delivery and contact issues.
Positive Feedback
Customers praise product quality such as rugs and share positive Serena And Lily reviews about purchased items.
Negative Feedback / Risk Areas
- Repeated delivery delays and missed or pushed shipments referencing delivery problems.
- Difficulty reaching customer service by phone or email and dropped calls during order lookups.
- Unresolved billing and refunds with customers asking for confirmation of refunds.
Key Takeaways for Future Customers
- Expect mixed Serena And Lily reviews; verify delivery timelines when ordering large items.
- Document billing and refund requests and follow up if refund confirmation is not received.
- Be prepared for potential customer service delays and proactively track orders rather than relying on auto-ship notifications.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Serena And Lily has a 3.3 star rating based on 3 customer reviews and mostly neutral sentiment. Rating distribution is split 50/50 between unfavorable and positive. Recent comments include "I love my rug!" alongside multiple delivery and contact issues.
Positive Feedback
Customers praise product quality such as rugs and share positive Serena And Lily reviews about purchased items.
Negative Feedback / Risk Areas
- Repeated delivery delays and missed or pushed shipments referencing delivery problems.
- Difficulty reaching customer service by phone or email and dropped calls during order lookups.
- Unresolved billing and refunds with customers asking for confirmation of refunds.
Key Takeaways for Future Customers
- Expect mixed Serena And Lily reviews; verify delivery timelines when ordering large items.
- Document billing and refund requests and follow up if refund confirmation is not received.
- Be prepared for potential customer service delays and proactively track orders rather than relying on auto-ship notifications.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delivery
My delivery of my Cabot bookshelves keeps getting pushed off longer and longer. I was told it would be delivered end of July to early August when I placed my order. Now saying end of August
Preferred solution: Deliver product or service ordered
Problem with a delivery
They left me a message regarding a delivery and I deleted the number to call and arrange a delivery
Preferred solution: Deliver product or service ordered
Arlington, Virginia
Where is my order
Was called back by Lucy and a minute into call while she was looking up my order the phone went dead. 5 minutes have passed and she has not called me back. ?????
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought a rug and I might have to replace..
I need to find out if I bought this rug from you. It has a stain on it and I might need to replace it.
Can you look up my name and account and see if you have me there?
It is 9x12 and has Simpatico written on the label on the back of one corner.
I am not looking to blame anyone.
The stain was my fault through cleaning it with a product that I should not have used.
Mary D. Morgan
39258 Hodges Road
Avenue, Maryland 20609
Thanks!
User's recommendation: I love my rug!
Denver, Colorado
Billing
I havent heard back from you regarding the refund Im owed. Please confirm that refund.
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't know
I am unable to make contact via e-mail or phone
- Good store i am told
Preferred solution: Have someone contact me directly. I am looking for the contact information and the correct person to submit original art work. I am unable to make any contact via e-mail or phone
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same here in may 2021 delivery was june, now nov. Just had rep laugh about it so I guess this is the normal.