Seralago- Disney Approved Hotel
The hotel was dirty it smelled and the food was terrible. My daughters un-peeled banana broke in half in her hand at breakfast, now thats rotten and the pineapple was brown and slimy. I used 1/2 a bottle of Febreeze to stomach the room. The airconditioner didnt work, the refrigerator was broken, we tossed our left over dinners. We stayed in the pool until 10pm, the one good thing. If we were going to be there longer than 10 hours we would have left. My youngest daughter coughed all night. She has Asthma and is allergic to mold. The Mold we found in the bathroom the next day was definately the cause. My 8 year old twins wrote comments about how gross the place was, but they shrugged us off at the front desk. When we walked out the girls said, " They didn't care did they mommy?" Pretty sad when the 8 year olds think you are a gross hotel whos people dont care. We live in Florida, and resident rates will get you much better hotels than Seralago Hotel in Kissimmee. I contacted AAA and told them after 7 years of membership I was mad that they have this place as approved. The whole place is a mess and Disney needs to take their good partner sign down too.
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