New Reviewer

Worst Fencing Company

Sentinel Fence and Rail is one of the most worst companies we have ever ordered fences from. Every one of our orders (we have ordered 5-10 fences in the past year) has been shipped weeks after promised. No communication on their part to notify us of the delay. Our most recent and last order, we told the General Manager, Chad Herndon, on May 27th that we needed the fence delivered to our office by June 14th. We call on the 13th wanting to check on shipping tracking; they inform us our order has not left their facility and will probably arrive to us on June 21st. After expressing our frustration and insisting they expedite the order, they say the best they can do is delivery sometime on June 16th. When I ask for a discount of free shipping or $ off the order, the OWNER says if we ordered a fence from them every week they would be more inclined to offer us free shipping; since we are not a high volume client the owner would rather lose business then have any kind of pride in company promises. NEVER ORDER A FENCE FROM SENTINEL FENCE AND RAIL- YOU WILL BE TREATED AS WORTHLESS
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ID
#864979 Review #864979 is a subjective opinion of poster.
Location
Normal, Illinois
Service
Sentinel Fence Shipping Service
Cons
  • Customer service
  • Value for my money
  • Timeliness
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction
New Reviewer

Bad installation, poor service.sentinel fence.

Fence didn't run in a straight line or on property. Gates were late and out of square. never came back to fix problems. Would not return my calls or e-mails. The toprail on the fence looked like a wave. Had to have it fixed by another company and cost me twice as much. I think the owner has left the area. Went to his home address and it didn't look like anyone lived there. Checked with the local city department and couldn't find a business license. The supplier he dealt with said he owed them money.
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ID
#301189 Review #301189 is a subjective opinion of poster.
Location
Surrey, British Columbia
Loss
$3200

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