New Reviewer

Worst Fencing Company

Sentinel Fence and Rail is one of the most worst companies we have ever ordered fences from. Every one of our orders (we have ordered 5-10 fences in the past year) has been shipped weeks after promised. No communication on their part to notify us of the delay. Our most recent and last order, we told the General Manager, Chad Herndon, on May 27th that we needed the fence delivered to our office by June 14th. We call on the 13th wanting to check on shipping tracking; they inform us our order has not left their facility and will probably arrive to us on June 21st. After expressing our frustration and insisting they expedite the order, they say the best they can do is delivery sometime on June 16th. When I ask for a discount of free shipping or $ off the order, the OWNER says if we ordered a fence from them every week they would be more inclined to offer us free shipping; since we are not a high volume client the owner would rather lose business then have any kind of pride in company promises. NEVER ORDER A FENCE FROM SENTINEL FENCE AND RAIL- YOU WILL BE TREATED AS WORTHLESS
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ID
#864979 Review #864979 is a subjective opinion of poster.
Location
Normal, Illinois
Service
Sentinel Fence Shipping Service
Cons
  • Value for my money
  • Timeliness
  • Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction
New Reviewer

Bad installation, poor service.sentinel fence.

Fence didn't run in a straight line or on property. Gates were late and out of square. never came back to fix problems. Would not return my calls or e-mails. The toprail on the fence looked like a wave. Had to have it fixed by another company and cost me twice as much. I think the owner has left the area. Went to his home address and it didn't look like anyone lived there. Checked with the local city department and couldn't find a business license. The supplier he dealt with said he owed them money.
View full review
ID
#301189 Review #301189 is a subjective opinion of poster.
Location
Surrey, British Columbia
Loss
$3200

About

Sentinel Fence Warranty
Every Sentinel fence product comes with a lifetime-limited warranty that guarantees the fence against any defects in workmanship. This warranty also promises that the powder coat finish on all of their products will not chip, peel, crack or flake and that the fence will never rust for as long as The Client own the product. This warranty is intended for the original owner of the product and cannot be transferred for any reason. There is a 30 year limited warranty on any Sentinel Manufacturing fence products that are sold to a business, corporation or partnership (not an individual owner). Sentinel Manufacturing will repair and/or replace any parts that become defective at Sentinel Fence's' discretion. There parts must be sent pre-paid shipping to Sentinel Manufacturing for determination of defect. Any cost derived from the removal, and reinstallation of confirmed defective parts is the responsibility of the purchaser.
To read more: https://www.sentinelmfg.com/warranty/
Sentinel Fence Terms of Service
By using this site, The User of company services agree to the following Terms of Use. Sentinel Fence, LLC, reserves the right, at any time, to modify, alter, or update these Terms of Use. This information may be used only for the sole purpose of lawful personal viewing and information resourcing. All information, design, layout, and pictures (content) on this website may not be published, linked, modified, posted, uploaded, displayed on any website or used in any marketing materials without receiving written permission from Sentinel Fence llc or it's corporate parent. The Company respect The Client's right to privacy. Any and all information collected on this site will be kept in the strictest confidence. No information will be sold or disclosed to any third parties. All prices, product styles and/or availability, and services contained in Sentinel Fence and Gate's website are subject to change without notice.
To read more: https://www.sentinelmfg.com/terms-and-conditions/
Top Sentinel Fence Services

Shipping Service

Sentinel Fence Pros and Cons

Cons: Value for my money, Customer service

Summary

Sentinel Fence & Rail is a large manufacturer of commercial, residential, and industrial railing and fence. The company is headquartered in Lumberton, North Carolina, United States. Sentinel Fence & Rail offers aluminum fence, vinyl fence, aluminum estate gates, and aluminum railing. There are 15 available fence styles. Each fence section is fully assembled. All Sentinel Fence & Rail products come with a life-time limited warranty that covers all defects in workmanship. A warranty return can be completed within 30 calendar days of installation. Order can be tracked in personal account on the company website. Customer service is provided by phone and by email. All calls are free.

Sentinel Fence reviews and complaints

Sentinel Fence is ranked 22 out of 92 in Decks, Fencing and Gates category

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