Skip to content
Sentiment Metrics

Sentiment Metrics Reviews

www.sentimentmetrics.com
What is your customer experience with Sentiment Metrics?

Sentiment Metrics Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Sentiment Metrics has a 1.3 star rating from 3 reviews with mostly dissatisfied customers and a 100% unfavorable distribution; recent recommendations include "I would not recommend" and "Not". Consumers cite high price, billing practices, and poor customer service.

Positive Feedback

Few customers praised initial product features or marketing but overall sentiment in Sentiment Metrics reviews is negative.

Negative Feedback / Risk Areas

  • Frequent Sentiment Metrics customer complaints about billing, unexpected subscriptions, and difficulty getting refunds.
  • Reports of unresponsive customer service and problems returning malfunctioning items.
  • Concerns about pricing and perceived bait-and-switch sales or membership-like charges.

Key Takeaways for Future Customers

  • Expect to review billing and subscription terms closely before purchase and monitor charges.
  • Be prepared for potential delays in refunds and limited customer service responsiveness.
  • Verify product and scent diffuser compatibility to avoid return disputes.
View full overview ›

Media from reviews

Sentiment Metrics - Malfunction item
Sentiment Metrics - I want to get the Scent Diffuser mimi starterSentiment Metrics - I want to get the Scent Diffuser mimi starter - Image 2
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
scent diffuser oils mimi mini starter money scent diffuser diffuser mimi mimi starter
Filter review
Resolved
Latonga W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Request to cancel all subscription/s. It wasn’t my intention to subscribe. I wouldn’t desire funds to apply to my account without my awareness. Thank you so much!

AI Highlights
  • - New customer; email says a subscription starts in 3 days.
  • - I did not intend to subscribe; please cancel and contact me at 540295****.
Updated by user Feb 24, 2025

Company fixed the issue and I have been provided with apology. They cancelled my subscriptions for me!

I am extremely pleased with my items but I was not in need of more orders this soon. Thank you.

Original review Feb 09, 2025

I am a new customer and I received an email informing me that a subscription begins in 3 days. It was never my intention to subscribe without seeing how often I would need refills.

I need to cancel any subscriptions without my requests!

Please contact me. 540295****.

View full review
Jodie M Cgt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Malfunction item

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Item arrived 2 days ago; lights, remote work, release sound observed.
  • - Diffuser not releasing scent; hose checked; would like to return.
Sentiment Metrics - Malfunction item
Contains 1 confidential file for company representatives

Hello, when receiving my item 2 days ago, I read booklet and followed all prompts. Seemed that things were going fine as the light worked.

The remote worked. Even heard the sound of something being released. Noticing there was no sent. I gave it two days The diffuser is not releasing any scent.

I have checked the hose and everything. I would like to return please

Loss:
$170
Cons:
  • Does it work and i have to jump through a bunch of hoops to return it

Preferred solution: Full refund

User's recommendation: I would not recommend

View full review
Trista Ngg

I want to get the Scent Diffuser mimi starter

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - It wasn't the defusor I wanted and returns weren't accepted.
  • - I paid $60 and couldn't afford oils; I'm having a hard time getting a Mini with 3 oils.
Sentiment Metrics - I want to get the Scent Diffuser mimi starter
Sentiment Metrics - I want to get the Scent Diffuser mimi starter - Image 2

I got this defusor and it wasn't the one that I wanted. And you wouldn't take it back.

So I was stuck with it. I had to pay $60 for it. And I don't have no oil for it. Because the oil was too expensive plus the user.

And it was gonna be over a $100 and I didn't have the money at the time. The pay for it. So now I would like to get a Mini user with the 3 oils.

But I'm having a hard time getting that. I don't know what the problem is.

View full review
Trista Ngg

I want to get the Scent Diffuser mimi starter

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Customer wants Mini Starter Kit with the 3 oils only.
  • - They need help ordering it; previously got an unwanted item and couldn't get a refund.

Why can't I just order this and be done with it? I just want the Mini starter kit with the 3 oils.

I don't want anything else. I just want that. Is there anyway? That's somebody can help me and so I can order it.

I. Already got something that I didn't want. And I tried to send it back and I couldn't get my money back now.

I need some oils and I would like to have the starter kit and somebody could. Please help me thank you.

User's recommendation: Not

View full review
matth

SentimentMetrics.com Ripoff, SentimentMetrics ruined my reputation Sentiment Metrics is a SCAM

AI Highlights
  • - I was baited by a pitch to restore online reputation and best pricing.
  • - Project started 7/13/09 with no results; 240+ emails, no supervisor reply.

SentimentMetrics.com is absolutely ridiculous! I was baited in by their pitch for "restore online reputation" with the "best pricing." My project officially started 7/13/09 and I am still waiting for some results.

SentimentMetrics Account Managers- if you want to call them that, are nothing more than recent high school graduates that think they understand the computing world.

They have absolutely "managerial" talent or authority. They have "supervisors" listed under their contacts to make complaints to, however they don't provide a name or extension. I've sent over 240 emails since 6/11/09 to which a "supervisor" has never responded! I'm on my 3rd "account manager" this week.

Sentiment Metrics is the worst SEO company ever. These guys don't know what they are doing but they charge you every month.

View full review
1 comment
Guest

Sentiment Metrics is a SEO company? So far I know they offer a really cool sentiment monitoring software..

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article