Amanda L Dtd

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Wrong item sent 3x and still no refund!

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SENREVE - Wrong item sent 3x and still no refund!
I ordered a Mimosa Maestra in Storm colour and revived a Midi Maestra in a plum colour. I contacted the helpdesk by email and was told by Ms Cindy Chung they were going to send out a replacement bag and investigate this further and get a better understanding of what went wrong. Two subsequent replacement bags were shipped by fulfillment team manager, each bag received was a Midi Maestra in plum. I arranged return of the three bags sent in error by DHL and emailed copies of the bills. I was informed by Kristine in customer service by email that my refund would be processed 5-7 working days after receipt. Despite 2 further emails enquiring about receipt of goods I have received no response or refund one month later.
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Loss:
$694
Pros:
  • Initial responsive customer service
Cons:
  • Incorrect fulfill
  • Unresponsive customer service when wanting a refund

Preferred solution: Full refund

User's recommendation: Buyer beware! Customer services were helpful up until the point I wanted my money back!

Regina U Ngz

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Verified Reviewer
| map-marker San Diego, California

Initially disappointed with a very slow response from Senreve’s customer service. With persistence & help from Pissed Consumer, the issue was resolved

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To Pissed Consumer, I would like to THANK YOÜ for a very swift action on my issue. I was already hopeless after so many unanswered emails and voicemail messages to Senreve. It came as a surprise to me to receive an email from the Client Concierge Manager, Ms Julia Walker, who assisted in the process of refund. I also have just received a refund statement from them today. On behalf of my husband and I, we thank you for the great assistance you have extended to us. You are Gods sent! Respectfully yours, Regina Udasco
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Michael G Yko
map-marker Brooklyn, New York

Never received my order. Sent email but didn’t get anything resolved. My credit card Was changed

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Never received my order. Emailed but was told it wasnt processed, but cc was charged. Email said will look into it but nothing resolved.
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Preferred solution: Deliver product or service ordered

Resolved
Regina U Ngz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Anaheim, California

Resolved: No word of honor

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Updated by user Aug 20, 2022

Company fixed the issue and I have been provided with full refund. To Pissed Consumer, I would like to thank you for a very swift action on my issue. I was already hopeless after so many unanswered emails and voicemail messages to Senreve.It came as a surprise to me to receive an email from the Client Concierge Manager, Ms Julia Walker, who assisted in the process of refund.I also have just received a full refund statement from them today.On behalf of my husband and I, we thank you for the great assistance you have extended to us.You are Gods sent!.

Updated by user Aug 16, 2022

None…..

Original review Aug 16, 2022
We were promised a one time refund provided we buy a new item then follow instructions after by sending proof of new purchase. We did everything as instructed by Ms Cindy Chung of customer service. They could only be reached via email and the numbers listed on the web is useless. Very poor customer service.
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Loss:
$448
Cons:
  • No word of honor

Preferred solution: Full refund

User's recommendation: Good luck to you if you have problem. It’s a one way street at Senreve.

Debbie R Ein
map-marker Nyack, New York

The commutation with this company is terrible.

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My gift certificate never processed and they are not responding to emails and phone number online doesnt work.
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Loss:
$175

Preferred solution: A credit for the amount of my gift certificate

User's recommendation: Don’t order

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