SENREVE
SENREVE Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SENREVE has 3.0 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Initial responsive customer service.
Cons: Incorrect fulfill, No word of honor, Unresponsive customer service when wanting a refund.Recent recommendations regarding this business are as follows: "Buyer beware! Customer services were helpful up until the point I wanted my money back!", "Good luck to you if you have problem. It’s a one way street at Senreve.", "Don’t order".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SENREVE has 3.0 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Initial responsive customer service.
Cons: Incorrect fulfill, No word of honor, Unresponsive customer service when wanting a refund.Recent recommendations regarding this business are as follows: "Buyer beware! Customer services were helpful up until the point I wanted my money back!", "Good luck to you if you have problem. It’s a one way street at Senreve.", "Don’t order".
Review authors value the most Discounts and Special Offers and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is low according to consumer reviews.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong item sent 3x and still no refund!
I ordered a Mimosa Maestra in Storm colour and revived a Midi Maestra in a plum colour. I contacted the helpdesk by email and was told by Ms Cindy Chung they were going to send out a replacement bag and investigate this further and get a better understanding of what went wrong.
Two subsequent replacement bags were shipped by fulfillment team manager, each bag received was a Midi Maestra in plum. I arranged return of the three bags sent in error by DHL and emailed copies of the bills.
I was informed by Kristine in customer service by email that my refund would be processed 5-7 working days after receipt. Despite 2 further emails enquiring about receipt of goods I have received no response or refund one month later.
- Initial responsive customer service
- Incorrect fulfill
- Unresponsive customer service when wanting a refund
Preferred solution: Full refund
User's recommendation: Buyer beware! Customer services were helpful up until the point I wanted my money back!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Initially disappointed with a very slow response from Senreve’s customer service. With persistence & help from Pissed Consumer, the issue was resolved
To Pissed Consumer, I would like to THANK YOÜ for a very swift action on my issue. I was already hopeless after so many unanswered emails and voicemail messages to Senreve.
It came as a surprise to me to receive an email from the Client Concierge Manager, Ms Julia Walker, who assisted in the process of refund.
I also have just received a refund statement from them today.
On behalf of my husband and I, we thank you for the great assistance you have extended to us.
You are Gods sent!
Respectfully yours,
Regina Udasco
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Brooklyn, New York
Never received my order. Sent email but didn’t get anything resolved. My credit card Was changed
Never received my order. Emailed but was told it wasnt processed, but cc was charged. Email said will look into it but nothing resolved.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anaheim, California
Resolved: No word of honor
Company fixed the issue and I have been provided with full refund. To Pissed Consumer, I would like to thank you for a very swift action on my issue. I was already hopeless after so many unanswered emails and voicemail messages to Senreve.It came as a surprise to me to receive an email from the Client Concierge Manager, Ms Julia Walker, who assisted in the process of refund.I also have just received a full refund statement from them today.On behalf of my husband and I, we thank you for the great assistance you have extended to us.You are Gods sent!.
None…..
We were promised a one time refund provided we buy a new item then follow instructions after by sending proof of new purchase.
We did everything as instructed by Ms Cindy Chung of customer service.
They could only be reached via email and the numbers listed on the web is useless.
Very poor customer service.
- No word of honor
Preferred solution: Full refund
User's recommendation: Good luck to you if you have problem. It’s a one way street at Senreve.
Nyack, New York
The commutation with this company is terrible.
My gift certificate never processed and they are not responding to emails and phone number online doesnt work.
Preferred solution: A credit for the amount of my gift certificate
User's recommendation: Don’t order
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