SENREVE
SENREVE Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SENREVE has a 2.0 star rating from 6 customer reviews and consumers are mostly dissatisfied; common mentions in SENREVE reviews include delayed or missing orders and billing concerns.
Key Takeaways for Future Customers
- Expect quality bags but verify fulfillment when ordering.
- Document charges and communications if seeking refunds or exchanges.
- Prepare for slow or unresponsive customer service; consider this when buying.
Negative Feedback / Risk Areas
- Frequent customer complaints about no response to emails, chats, or phone calls.
- Incorrect items shipped and repeated fulfillment errors with delayed refunds.
- Charges applied without delivery and customers sometimes asked to pay for returns.
Positive Feedback
Reviewers note initial responsive customer service in some cases, generally good bag quality, and valued discounts and website experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SENREVE has a 2.0 star rating from 6 customer reviews and consumers are mostly dissatisfied; common mentions in SENREVE reviews include delayed or missing orders and billing concerns.
Key Takeaways for Future Customers
- Expect quality bags but verify fulfillment when ordering.
- Document charges and communications if seeking refunds or exchanges.
- Prepare for slow or unresponsive customer service; consider this when buying.
Negative Feedback / Risk Areas
- Frequent customer complaints about no response to emails, chats, or phone calls.
- Incorrect items shipped and repeated fulfillment errors with delayed refunds.
- Charges applied without delivery and customers sometimes asked to pay for returns.
Positive Feedback
Reviewers note initial responsive customer service in some cases, generally good bag quality, and valued discounts and website experience.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mulitple attempts! No response to customer service - never received order
- I ordered a shoulder chain for a Senreve bag but never received it.
- My card was charged, but I have not received the item and there is no one to help.
I ordered the beveled shoulder chain for one of my Senreve bags and never received it. I have emailed their customer service four times and sent chats to their website client concierge that kept saying, 'Connecting you to our team.
We will be with you soon' — all with no reply. The charge was already put through my credit card, so I have paid for something that I don't have, and there is no one at the company to speak to in order to correct the problem.
- Quality of bags
- Makes you pay for refunds
- No customer services- does not respond to emails or chats
- Shipping slow
User's recommendation: Do not purchase from this store. They have no customer service if there are any questions or issues with your purchase.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item sent 3x and still no refund!
- Ordered Mimosa Storm; received Midi plum.
- Two replacement bags; both Midi Maestra plum.
- Refund promised after receipt; not received after a month.
I ordered a Mimosa Maestra in Storm colour and revived a Midi Maestra in a plum colour. I contacted the helpdesk by email and was told by Ms Cindy Chung they were going to send out a replacement bag and investigate this further and get a better understanding of what went wrong.
Two subsequent replacement bags were shipped by fulfillment team manager, each bag received was a Midi Maestra in plum. I arranged return of the three bags sent in error by DHL and emailed copies of the bills.
I was informed by Kristine in customer service by email that my refund would be processed 5-7 working days after receipt. Despite 2 further emails enquiring about receipt of goods I have received no response or refund one month later.
- Initial responsive customer service
- Unresponsive customer service when wanting a refund
- Incorrect fulfill
Preferred solution: Full refund
User's recommendation: Buyer beware! Customer services were helpful up until the point I wanted my money back!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No word of honor
- Promised a refund after buying a new item and sending proof.
- Followed instructions from Ms Cindy Chung.
- Reached only by email; web numbers are useless.
Company fixed the issue and I have been provided with full refund. To Pissed Consumer, I would like to thank you for a very swift action on my issue. I was already hopeless after so many unanswered emails and voicemail messages to Senreve.It came as a surprise to me to receive an email from the Client Concierge Manager, Ms Julia Walker, who assisted in the process of refund.I also have just received a full refund statement from them today.On behalf of my husband and I, we thank you for the great assistance you have extended to us.You are Gods sent!.
None…..
We were promised a one time refund provided we buy a new item then follow instructions after by sending proof of new purchase.
We did everything as instructed by Ms Cindy Chung of customer service.
They could only be reached via email and the numbers listed on the web is useless.
Very poor customer service.
- No word of honor
Preferred solution: Full refund
User's recommendation: Good luck to you if you have problem. It’s a one way street at Senreve.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInitially disappointed with a very slow response from Senreve’s customer service. With persistence & help from Pissed Consumer, the issue was resolved
- Thanks Pissed Consumer for swift action on my issue.
- Julia Walker helped with my refund.
- A refund statement was received today.
To Pissed Consumer, I would like to THANK YOÜ for a very swift action on my issue. I was already hopeless after so many unanswered emails and voicemail messages to Senreve.
It came as a surprise to me to receive an email from the Client Concierge Manager, Ms Julia Walker, who assisted in the process of refund.
I also have just received a refund statement from them today.
On behalf of my husband and I, we thank you for the great assistance you have extended to us.
You are Gods sent!
Respectfully yours,
Regina Udasco
Never received my order. Sent email but didn’t get anything resolved. My credit card Was changed
Never received my order. Emailed but was told it wasnt processed, but cc was charged. Email said will look into it but nothing resolved.
Preferred solution: Deliver product or service ordered
The commutation with this company is terrible.
My gift certificate never processed and they are not responding to emails and phone number online doesnt work.
Preferred solution: A credit for the amount of my gift certificate
User's recommendation: Don’t order
Companies Similar to SENREVE
Farmhouse Is My Style
“Please accept my apology, please disregard my previous email. The ordered canvas tote bag with the...“
MyNameNecklace
“Items were late, took a little more than a month, and I paid for the express shipping, which was...“
Pair Eyewear
“I ordered my glasses on May 13th. On June 3rd, they contacted me to get my PD, which I had already...“
Oak and Luna
“bonjour je viens de vous envoyer un mail pour une erreur de gravure sur l'un des deux colliers reçus...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.