Annonymous

To whom this letter may concern: I'm choosing to keep this complaint anonymously due to prior bad experience with managers not being professional and keeping the info private by calling names out. I really think that Emerald Springs Assisted Living is now more a nursing home. You guys are now recruiting residents with more needs than the caregivers can provide in this facility. The caregivers are working unsafe by transferring residents without using a gait belt or hoyer lift which not only makes it unsafe for them but for the residents. I am totally impressed with the equipment that these hard working caregivers use as working materials. For our understanding they barely gave them these unfaulty radios which don't work since day one. They are unable to communicate due to the malfunction of these mentioned materials. These caregivers work hard, some even on their days off for the extra money but they end up getting cut from their regular hours just to leave the caregivers on coming shift unaware of what their duties are at the time they come in. Don't you have someone on a salaried pay to come and cover for these circumstances??? Why should these caregivers/med aids have to over work on their days off without the extra pay??? I just want the safety of our family members and residents of Emerald Springs Assisted Living in Yuma AZ. Staff all including caregivers, med aids and management should be able to use their vacation hours fairly. Please take in consideration that it's the care of our family members who pay to live here. Sorry for the inconvenience this complaint may cause and I'm hoping things get done fairly!!!!
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ID
#714959 Review #714959 is a subjective opinion of poster.
Location
Yuma, Arizona
Pros
  • Caregiver service
Cons
  • Working materials
Reason of review
Poor customer service

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