New Reviewer

Very disappointed with the tour guide.

The tour guide was unfamiliar with Newfoundland/ Labrador. Her Lack of knowledge was a huge distraction and made the Long hours on the bus difficult. I am uncertain whether she was a substitute leader but she rarely seemed in charge. She failed to point out anything of...
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ID
#3818034 Review #3818034 is a subjective opinion of poster.
Location
Hamilton, Ontario
Cons
  • Lack of leisure time
  • Little leisure time
Preferred solution
Full refund
New Reviewer

Disappointed with the level of knowledge the guide had about our itineraray

I just returned from the Newfoundland / Labrador trip. Our tour guide ( from Ontario) was unfamiliar with Newfoundland and relied on the bus driver in order to tell us about what we were seeing. Based on her lack of familiarity with the region, I would recommend that people check out the experience of the tour guide. The bus driver,Barry,saved the day

User's recommendation: Check the reviews and experience of the tour guide.

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ID
#3817923 Review #3817923 is a subjective opinion of poster.
Location
Burlington, Ontario
New Reviewer

Excellent trip

Senior Discovery Tours - Excellent trip
Senior Discovery Tours - Excellent trip
Senior Discovery Tours - Excellent trip
Senior Discovery Tours - Excellent trip
Excellent trip to Greece April 2-17 2022 where we stayed at kinetta beach hotel & spa in Corinthos for two weeks the place was spotless the staff couldnt do enough for us and the food was fantastic the guides where very knowledgeable our bus was spotless at all time and our bus driver excellent driver our tour guide went out off his way to make sure we enjoyed our self- thank you Michael Morton

User's recommendation: Totally recommend this trip.

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ID
#3512311 Review #3512311 is a subjective opinion of poster.
Location
Trenton, Ontario

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Verified Reviewer
New Reviewer

Disappointed

Update by user Sep 10, 2021

Trip was Quebec Gaspe penninsula

Original review posted by user Sep 10, 2021
very disappointed. majority of time spent on bus. meals were average and some were aweful. Tortellini was supper one night. Local guides presentations were extremely long, for example one hour at hotel frontenac and we could not even sit on a chair. 2 museums and fossil museum was nothing special to see after riding bus all day. Actually we were happy to come home.
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ID
#2858800 Review #2858800 is a subjective opinion of poster.
Cons
  • Itinery
  • All time on bus
  • Meals
Preferred solution
Let the company propose a solution

Sooooooo good!! Newfoundland/Labrador

Tour manager, bus driver couldn't have been better! Learned so much, saw so much, did so much, laughed a lot. It was a great group of people. This trip had been on our bucket list for years and we finally, to celebrate our 50th anniversary, decided to go. It was our first senior discovery trip and honestly, it couldn't have been better. No luggage carrying, no driving, no worries. We were picked up at our home and taken to the airport. When we got home, there was a person at the airport to meet and direct to where we would be picked up and driven home. I highly recommend it to anyone interested in seeing this amazing part of Canada!!!
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1 comment
#1729581

We also took the SDT trip to Newfoundland and Labrador. We were quite happy with it and have booked a similar trip this year to the Maritimes.

ID
#1292080 Review #1292080 is a subjective opinion of poster.

Spring in tuscuny2018

Apr 2018. Hotel Presdent in Virareggio food always cold and repetative. Hotel staff gave the preferred service and room to tour manager. 2 tour guest had to pay for an upgraded room the same room tour manager had. He stated he always gets that room. No outdoor space to relax except across the street. It seemed tour manager was on vacation and not working. It is to late once you are there if your tour manager is not interested. He was not helpful and made you feel the hotel staff doing us a favour he forgot we paid several thousands of dollars gor the trip.
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1 comment
#1741787

The manager makes the trip,had one who thought she was on vacation also

ID
#1243732 Review #1243732 is a subjective opinion of poster.
Service
Senior Discovery Tours Tour
Reason of review
Bad quality

Advice for Senior Travellers re Magnificent Morocco

This trip is advertised for the "fit and active" senior, however Senior Discovery Tours sub-contracts this trip to a Moroccan company....in our case "Elite" and despite how active and relatively fit you may be, there are many problems with the organization, communication and level of stamina required to get through a day. On arrival in Casablanca, rather than go directly to the hotel as stated in the brochure, and have rest and leisure time, we were paraded around the city, marking time, until they could take us for check in which the hotel would have preferred to do even later....as it was, we were in the country for 7 hours before being allowed to rest. There were several occasions, after an early morning start, when we arrived at a hotel after dark. These long days with multiple excursions and activities are not the hallmark of a regular Senior Discovery Tour...so be warned! Aside from this, the hotels chosen were very good and the meals great everywhere. Morocco is a fascinating country and we saw many wonderful things. We had an exceptional coach driver. The Canadian representative from Senior Discovery Tours had never done this particular tour and was not familiar with the ways things are done in Morocco...which, according to the Elite guide, was "complicated". This added to the disorganization and communication problems which plagued this particular tour from beginning to end.
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1 comment
#1568527

I was on the tour to Morocco in March 2018. The tour was excellent, the hotels, food, the many different location's and experiences were all one could ask for.

Our local guide with us throughout and he was both knowledgeable and extremely patient. The drawback was the tour manager. She had not been to Morocco before and often agued with the tour guide which could be overheard. At times it appeared that she was on her own private tour.

Other times she differed issues to our tour guide which in my opinion should have handled by her. I know which incident the pissed of consumer is referring to as it was our first night in Morocco. I had been on a tour where the hotel was not prepared for the group upon arrival and the tour manager was able to calm us and explain the situation in an acceptable way.

This did not happen in Morocco. I have been on many trips with Senior Tours.

ID
#1226897 Review #1226897 is a subjective opinion of poster.
Service
Senior Discovery Tours Tour
Reason of review
Bad quality
New Reviewer

Calabria, Italy

We have nothing but good to say about this company, it employees and contractors. The tour exceeded out expectations in every category. The personal attention provided at each step was exemplary. Our guide, Patrick, was entirely attentive without be intrusive, was very knowledgeable and had clearly done his homework resulting in an extensive inventory of local contacts. We missed an Air Canada flight due to a computer glitch, but the company ensured we were met on our arrival in Rome, ensured an orderly transfer for a domestic flight and provided comfortable personal transportation to our hotel. The hotel was well appointed, clean and quiet and staff attended our needs with dispatch. English was not a problem as there always seemed to be someone available who had a good command of our mother tongue. The rooms were well appointed, clean, comfortable beds, smallish , but pleasant balconies. The dining room offered a full menu focusing on local cuisine. The food was well prepared and there was lots of it. The tours were as advertised, well organized and well presented. The were a number of unadvertised events as a welcome bonus. Extra tours were available at additional yet reasonable cost. Wi-Fi was not great. The hotel was within walking distance of the downtown shopping area. The personal attention provided by the company in general and the tour director in particular was very welcome and took so much worry and fuss out of travel. The price and quality of experience will certainly result in our travelling with Senior Discovery Tours again and we hope often. While our first time with SDT, we met others on our tour who have used the company multiple times, on lady who was on her 15th tour with SDT. From intial planning to return home we found nothing with SDT that was a piss-off!
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ID
#1221753 Review #1221753 is a subjective opinion of poster.
Location
Montreal, Quebec
Service
Senior Discovery Tours Tour
Reason of review
Good quality

Wonderful Experience with Senior Discovery Tours

SDT has very many happy customers. I resisted because of the name "Seniors" but that was unfounded. I know that one individual has a bee in his bonnet to diss SDT, but he is in the minority. Our tour was South Africa and everything was first-class. Most of the time in SA the tour was led by a local guide who was very experienced and extremely well organized (he had done this before! many times!). There were several mid- older-aged singles, mostly ladies, as they felt quite comfortable and secure traveling with SDT. You can read many positive reviews on trip advisor dot com, as well.
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ID
#984416 Review #984416 is a subjective opinion of poster.
Location
Ottawa, Ontario
Service
Senior Discovery Tours Tour
Pros
  • Program the staff the cost the results
Reason of review
Good quality
New Reviewer

Tour of China with Yangtze River Cruise

I paid $8,200.00 for a Senior Tours Canada Inc. (STC) tour of China and Hong Kong featuring Yangtze River Cruise which employed their Vancouver Sales and Marketing Manager Daryl Dutton as our Tour Manager even though he could not speak Chinese and he had never visited many of the locations listed on the itinerary. While on tour, we bypassed popular historic sites, endured a dangerous nighttime trek to the MV President Prime ship then, a cabin up-selling scam once on board. Even though STC claims to have “20 years of touring in China” our tour was scheduled during two well-known Chinese holiday travel crushes. I have written to Danny Shay, the President of Senior Tours Canada Inc. in Toronto who denies any responsibility for their unprofessional performance. This is an amateur operation profiting off older travelers. I took the Senior Tours Canada Inc. (STC) tour of China and Hong Kong featuring Yangtze River Cruise from September 17 to October 07, 2012. This was a premium-priced tour with sub-par performance. Specific information follows. Our Tour Manager (who is actually the Sales and Marketing Manager for Senior Tours Canada in Vancouver) had no knowledge of Mandarin Chinese or any other dialect and was completely at the mercy of local guides assigned by the China International Travel Service (CITS) and any hotel staff who spoke English. He could not communicate with tour bus drivers. The first night at the Capital Hotel in Beijing when the waitress brought me a beer, I asked him how to say “thank you” in Chinese and he had no vocabulary for even this most basic of phrases. What competent company sends a group to a foreign country with a unilingual Tour Manager? At Fendu when part of our group wished to return to the boat, he could not communicate with the shuttle bus drivers and was reduced to standing in the middle of the market and shouting, “does anyone here speak English?” Truly ridiculous. He had not even visited all the cities included in this tour itinerary before leading it so he had limited knowledge of what was available at different locations. We never did get to the Temple of Heaven in Beijing. When we were unable to visit the Three Gorges Museum in Chongqing because of immense crowds during the National Day and Mid-Autumn Festival holiday, Senior Tours Canada had no contingency plans to visit other local attractions such as the Old Town, Hot Springs, Ci Qi Kou Porcelain Village or Dazu Rock Carvings. Our Tour Manager did not even know about them and the local guide did not enlighten him. Instead, our group sat in an empty restaurant for the entire afternoon of October 2nd before our evening flight to Guilin. What reputable tour company does this to its clients? Knowing the local language is essential to managing a tour effectively. How can a Tour Manager “oversee the daily operations” when he has not even been to all the included sites on the itinerary, is ignorant of optional excursions and, cannot communicate with locals? He cannot. Period. And we, Senior Tours Canada customers, bore the brunt of his ignorance. We also suffered because Senior Tours Canada (STC) cannot pre-plan a tour effectively. They claim to “have been sending tour groups to China for over 20 years” so they must know when National Day holidays (always on October 1st ) coincide with Mid-Autumn Festival holidays which fluctuate between mid-September and early-October. Crowds are immense. And if they truly are so mindless that they did not know then their planners could have readily checked online for exact holiday schedules listed years in advance. If I can get this information then why can a so-called ‘professional’ tour company not get this information and use it for the benefit of their clients? This tour could easily have started one week earlier on September 10th and avoided a multitude of access problems. It is inexcusable for Senior Tours Canada to book a tour overlapping with the one week in the entire year when half the population of China is on the move. Train stations and airports were packed. We could not enter the Three Gorges Museum because of the crowds. Later, we could not visit Elephant Trunk Hill because of the crowds, or Seven Star Park, or Folded Brocade Hill. We had to walk two (2) kilometres to our bus in Yangshuo because crowds had overwhelmed local transportation. Senior Tours Canada does not understand the concept of strategic planning. They were well paid to provide expert tour planning for this China tour and they failed miserably. Remedial training is needed to bring this company up to 21st century travel industry standards. Senior Tours Canada has a group block airline seating policy which slams customers into remaining seats in the rear of international flights lasting 12 to 15 hours without any regard for seat selection. A prime selling feature of this company is “all inclusive tours” but you “can arrange your own flights independently” if you cannot take their sardine can seating. Indeed, one couple on this tour did upgrade at the last minute from their unacceptable middle and aisle seating to business class on the Hong Kong-Toronto return flight by using their Aeroplan points. However, few customers have this option and the company knows it. Furthermore, their block bookings “do not allow for advance seat selection”. In addition, Senior Tours staff need to learn how to provide clients with their booking number so they can confirm flights at home 24-hours in advance instead of at the airport and so they can possibly upgrade their seating. Contrary to what I was told by the Ottawa office, withholding this information from me has nothing to do with the “Privacy Act”. I was subsequently able to get this information but this is just another example of the amateurish operations of Senior Tours Canada and their inability to work with 21st century technology. This company also provides transportation to and from the airport but their driver who was taking me home got lost (in spite of his GPS equipment). However, their most egregious offence was our boarding of the MV President Prime ship at Yichang in the dark at 7:00 PM. We left a dimly-lit parking area, walked across a busy commercial road then stumbled down a rough, twisting pathway to the ship. Our luggage was driven past us as we shuffled toward the ship. Specifically, there were no street lights. Two dim bulbs attached to small buildings off to the side of the road were all the illumination we had. So, why did our Tour Manager who was to “oversee operations” of this company with “20 years of touring in China” not know the embarkation situation in advance and why did he and the company not have flashlights? Where was their due diligence?; their strategic planning?; their-on-the-ground intelligence?; their care and concern for the safety of their clients? Nowhere, that’s where. Senior Tours Canada was clearly negligent in protecting the safety of tour members. Ignorance of local conditions is no excuse. They are well paid to know about local conditions. Who cares if they have flashlights in future? What good is that? They did not have them when they were actually needed. We, and they, are fortunate no twisted ankles or broken bones resulted from this easily-avoidable fiasco. Then when we got on board another nasty surprise awaited us. Senior Tours Canada advertises: “No fine print. The price you pay for your tour covers all costs” and “All prices guaranteed in Canadian funds”. Well, not true. This is false and deceptive advertising. While waiting in the dining room for our cabin cards on the MV President Prime, our Tour Manager announced our cabins were small and if we wanted to upgrade to a larger cabin (same type, just bigger) the cost was $150 in US, not Canadian, funds. He did not raise any objections to this practice. Ship staff then proceeded to walk us down a hallway to see a regular cabin and then a bigger cabin for the extra money. At no time did our Tour Manager intervene on our behalf. How could he? He does not speak the local language. This is a blatant scam by Wuhan Yangtze Cruise Co. Ltd. which owns MV President Prime and, if as Senior Tours Canada Inc. President Danny Shay claims, they did not know about this up-selling *** game “after 20 years of touring in China”, they should have known. If they did know and did not tell us, they are as guilty of misrepresentation as Wuhan Yangtze Cruise Co. Ltd. Ignorance is no excuse. Senior Tours Canada Inc. and its employees are paid to know what is going on. Why did we pay a premium price for this guided tour if not to be protected from scams like this? Any promise “not to allow this to happen in future” has no validity. This tour company was paid to make sure this did not happen in the first place. How can consumers rely on Senior Tours’ firsthand knowledge when they so clearly demonstrate they do not have any firsthand knowledge? They took our money under false pretenses. Senior Tours Canada Inc. during a three-week tour of China costing $8,200: -- did not provide a tour manager who spoke Chinese; -- did not provide a tour manager with even basic knowledge of all itinerary sites; -- failed to provide safe passage to the Yangtze River cruise ship (darkness/no flashlights); -- agreed to an up-sell scheme on board to charge more for pre-paid cabin accommodations; -- omitted visits to many supposed-to-be-included sites; -- booked this tour during the busiest Chinese holiday travel week because they were ignorant of the well-publicized dates while professing to be a “professional” tour company with “20 years of touring in China”. Senior Tours Canada Inc. (STC) did not meet tour standards for modern travel. This was an expensive tour managed by amateurs in need of rigorous accountability and professional training.
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7 comments
#1328438

A tour guide who can't speak the native language.... that is a VERY bad thing!

Not only did you need someone who could fluently speak the language, you needed someone who could read and write it.

I was engaged to a Chinese man and lived in Shanghai. You simply CANNOT get around without knowing the local dialect.

#1298984

Sounds like a pretty angry person generally BUT if even a quarter of what she said is true this is quite damning. Thankfully other patrons on the trip had a rather different and positive experience!

#1240021

this complainant *** on every site

#640682

My husband and I were on the tour described above. We had a completely different experience then this lady has described. Firstly the tour manager was completely competent in his duties. Yes, he did not speak Chinese but we had local tour guides at all times who did speak the language. The fact that he did not speak Chinese is irrelevant. Regarding the afternoon that we spent 2 hours in a restaurant bar, this lady doesn’t bother to mention that it had started down pour with rain. We were to be walking outside. Plan B was to visit a local museum but the line ups were very long and most of the group didn’t have umbrella’s. The group made its way back to the bus and it was decided by the group (majority) that we go to the restaurant bar for the afternoon to relax. It was a wonderful afternoon. The tour manager treated everyone to beers. Attached to the restaurant bar was a modern art museum. (Free). Regarding the embarkation to the riverboat for our Yangtze river cruise, the local guide informed the group on the bus that the normal pier was not accessible due to the silt from the 3 gorges dam. She mentioned we would have to walk down a road to access the river boat. It was dark and some of the street lights were burnt out, but it was still possible to see where we were going.

I feel these letter I completely unjust. When you travel you must expect that sometimes things don’t always go as smoothly as you may like. It’s all part of travelling. We thoroughly enjoyed our time in China. I have travelled with Senior Tour Canada for years and will continue to in the future.

Sincerely.

#645047
@PissedConsumer640682

Oh wow, free beers! And a five minute gallery diversion after which the door was slammed shut and locked. Senior Tours Canada (STC) scheduled a visit the Three Gorges Museum in Chongqing but group entry had not been pre-arranged and, because of the combined National Day and Mid-Autumn Harvest Festival holiday, huge crowds blocked access. No alternative local attractions such as Old Town, Hot Springs, Ci Qi Kou Porcelain Village or Dazu Rock Carvings were suggested by the local guide or, even known to our tour manager. On a three-week trip, rain happens. Excursions continue. When you travel, tourists carry light collapsible umbrellas or disposable plastic ponchos. Many professional tour companies actually have such items to loan to their groups. And how could STC’s tour manager “ensure our clients receive everything that we advertised in our brochure” when he had not even been to all the cities on the itinerary prior to this trip and was totally at the mercy of local guides who spoke English?

For STC, which offers “all-inclusive pricing” and claims to have “been sending tour groups to China for over 20 years” and advertises “No fine print; the price you pay for your tour covers all costs” and “all prices guaranteed in Canadian funds” the up-selling scam on board the MV President Prime ship was a classic tourist rip-off. Our tour manager did not intervene on our behalf and even participated by announcing our cabins were small and we could upgrade to larger cabins (same type, just bigger) for an extra $150 in US, not Canadian funds, payable on the spot. Nor did our tour manager speak to Wuhan company representatives (how could he when he does not speak Chinese) or even mention this incident to STC management in his trip report. Do you have your refund yet?

The dark and dangerous trek down to the ship in Yichang could have easily been avoided by arranging for an earlier arrival or by having flashlights available. What ‘experienced’ tour company does not have flashlights on hand for emergencies? Our luggage, however, was driven past us as we stumbled down to the ship on foot. Surely, as seasoned experts in Chinese tourism, STC is aware that it is dark by 7:00 PM in late September and lighting in parking lots, streets and rough trails throughout China is less than optimum. Why would they NOT have flashlights available to light the way for people aged 50+ who are boarding the ship? Why could they NOT have a vehicle provide supplementary lighting with its headlights?

But the most egregious oversight by STC was scheduling the last week of this China tour to coincide with the combined National Day and Mid-Autumn Harvest Festival holiday of 2012. Tours are planned years in advance and had STC bothered to look up the fluctuating dates of the Mid-Autumn Harvest Festival online when they were originally scheduling this tour they would have found a table stating the exact dates up to and including the year 2019. National Day is always on October 1st. It would then have been a no-brainer to see that the Festival immediately followed National Day in 2012 and a company which has “been sending tour groups to China for over 20 years” would immediately know this creates immense domestic traffic and crowds. The tour date could have been advanced one week to avoid this human crush. Had STC done this, we would not have been turned back at Three Gorges Museum or Elephant Trunk Hill Park or Folded Brocade Hill by huge crowds. And, we would have been able to board local transportation in Yangshuo.

The facts remain that Senior Tours Canada (STC) did not undertake due diligence in planning this China tour in the first instance, provided an under-qualified tour manager and, advertised conditions/services they did not honour.

#1026317
@Dylann C

Wow someone has an anger mission! With experience to traveling to almost 100 countries, you have to be ready that sometimes things don't go as planned.

Of course it's easiest to get frustrated & have an angry perspective; we're all human and it happens to all of us at one time or another but flexibility & positive attitude are what will get you through...and of course laughter. Enjoy the moments and don't let the anger spoil the rest of the great potential moments around you.

#1328436
@PissedConsumer1026317

Bulls--- laughing like an *** at incompetence and poor planning when you have paid good money for a tour is a fools game. There are much much finer tours to be had to China than this big accident. Senior Discovery Tours takes advantage of meek older citizens who are reluctant to ask for what is due.

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ID
#394558 Review #394558 is a subjective opinion of poster.
Loss
$2000

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Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

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