Seminole Hard Rock Hotel and Casino Tampa
Seminole Hard Rock Hotel and Casino Tampa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Seminole Hard Rock Hotel and Casino Tampa has a 1.0 star rating from 1 review, consumers mostly dissatisfied, with 100% unfavorable distribution.
Key Takeaways for Future Customers
- Expect medium price level and check Seminole Hard Rock Hotel and Casino Tampa reviews before visiting.
- Ask about free play timing and comps up front; bring cash and monitor billing and refunds.
- Consider membership or host communication for comp eligibility.
Negative Feedback / Risk Areas
- Customer complaints about missing free play and unclear billing or refund explanations.
- Unresponsive customer service and inconsistent comp availability.
- Reports of employee overcharging or adding tips to transactions.
Positive Feedback
Some frequent players report no past problems and value the property despite higher game costs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Seminole Hard Rock Hotel and Casino Tampa has a 1.0 star rating from 1 review, consumers mostly dissatisfied, with 100% unfavorable distribution.
Key Takeaways for Future Customers
- Expect medium price level and check Seminole Hard Rock Hotel and Casino Tampa reviews before visiting.
- Ask about free play timing and comps up front; bring cash and monitor billing and refunds.
- Consider membership or host communication for comp eligibility.
Negative Feedback / Risk Areas
- Customer complaints about missing free play and unclear billing or refund explanations.
- Unresponsive customer service and inconsistent comp availability.
- Reports of employee overcharging or adding tips to transactions.
Positive Feedback
Some frequent players report no past problems and value the property despite higher game costs.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
0 Free Play
- - Arrived 4/12/2024 with $50 free play from the prior week.
- - Free play showed $0 on 4/12, next incentive set for 4/22, with no explanation.
Icon # 80305****
Arrived on Friday night 4/12/2024, had $50. free play from the week before.
Free play shows up in the account 2 days later based on your play.
Why does my 4/12 visit show
$ 0 free play. Called and spoke to customer service and was told my next "incentive" to come back would be on 4/22.
That doesn't make sense to me and he couldn't explain it either. I am hoping someone can tell me what happened to my free play on the night of 4/12.
Thanks , Gus Americanos
Preferred solution: My Free Play
New York, New York
I have never had a problem with your services. I am not complaining
The only complaint I have is I would like to win more. But I am sure that is everyones complaint. It seems like it costs more money and the games are all expensive.
User's recommendation: Take a lot of money.
Clifton Heights, Pennsylvania
Lost and found
Lost hearing aid on 5 14
Dined at buffet on 1st floor mothers day special
Played in casino
Valet parked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Employee adding additional tips to my purchase
- - Purchased cigarettes from a VIP attendant after cash tip; Unity points redeemed beyond purchase.
- - Reviewer alleges staff scam and requests callback.
I purchased a pack of cigarettes from the candy/cigarette girl in the VIP room. I gave her a cash tip and when I checked my transaction, it showed I redeemed more unity points than my purchase.
This is not about the money and more about the girl scamming customers out of money. I am sure I am not the first person she did this to and not the first time this has happened. I spend a lot of money at the casino and I try to tip in cash so I dont appreciate employees stealing from me. If she is pulling this scam then what else might she steal?
I cant believe this is the type of person Seminole Hardrock casino would hire. I would really appreciate a call back.
Preferred solution: A call back, the additional money she added redeemed and as well as my cash tip returned. I also want some type of employee disciplinary action taken. She needs to know stealing from customers is unacceptable.
User's recommendation: If you give a cash tip make sure you write 0 or none in the tip line.
Stupidity
- - Tampa comps are reportedly fully committed.
- - July quote: $400 per night.
- - Host won't accept calls; you may have to drive to Tampa.
I have gambled all over the state & everytime I call for a comp in Tampa I am told they are fully committed. Really???
Three months in advance?
I never pay for rooms in Atlantic City, Vegas. Other Seminole casinos.. but Tampa, I was quoted $40O a night in July, which is the casino rate which is hard to believe.
Love the way you treat your customers!! I was told I would have to drive to Tampa as the casino host will not accept phone calls.Are you crazy, thats 3 hours for me.
Get it together or you will loose customers.. just like me!
User's recommendation: Gamble somewhere that appreciates you
Saint Augustine, Florida
Casino won’t take calls to help customers! I’m talking to someone in The Philippines who cannot satisfactorily help me. I have gambled all over the world . No one would help me secure a comp for 1 nig
- - Comp rooms appear unavailable.
- - A friend says comps were available July 16-18 at Tampa Hard Rock.
- - Gambled worldwide and usually gets comps.
Offers that are all not available for a comp room. My friend called & Tampa Hard Rock said they had comps available for the 16-18 th of July.
I was told they were fully committed, which was not true to my knowledge based on my friends conversation.
I have gambled all over the world & always are comped rooms. You all are not looking out for your casino players.
User's recommendation: Don’t gamble if you don’t get comps, go somewhere who welcomes you.
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