False advertising/Bait and Switch

We have attempted on numerous occasions to book with an all inclusive property you have on your website. Its called Golden Parnassus Resort and Spa Cancun. Every date weve attended to book even as soon as it is posted comes up price error and that price is no longer available. I have tried many attempts at many dates as these prices and dates keep coming up on your website. After speaking wit several representatives on the phone they were also confused and told me to contact customer service to find out whats going on and to get this holiday booked. If this is a legitimate property and price and NOT false advertising or a bate and switch ploy then we should be able to book at least one of the dates we have on many attempts tried to book. Please get back to me regarding this all inclusive vacation package as we would like to continue using sell off for our vacation needs. Thank you cstreet@***.ca
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ID
#3445575 Review #3445575 is a subjective opinion of poster.
Location
London, Ontario

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Verified Reviewer
New Reviewer

Unauthorized payment was made

Hello Sell Off Vacations, I was charged for a vacation I had not authorized. The payment went through before I authorized it. I had gone back to confirm the info of the flights. I am not happy. I was not going to book the vacation because of the terrible layover I had just discovered. I would like to be fully refunded. Your system was abusive. I dont even have a booking number. Booked under Chantal Tenorio Roy For February 27-March 5 to ocean Maya Royal. Please get back to me. I am currently on hold calling you and have been for almost an hour now.
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ID
#3342141 Review #3342141 is a subjective opinion of poster.
Loss
$3000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

2015 booking 704****

SellOffVacations - 2015 booking 704****
I got wrongfully accused and kicked out of the resort I was staying at in 2015. It still bothers me to this day, and my friend and I both got kicked out of the resort (him just by association). Totally unjust and completely ruined my vacation time. I had contacted customer support back then and they were supposed to follow through and help issue me some sort of refund, but then it just never ended up happening. I refuse to let this situation go in scouted for, despite the fact that it was 7 years ago. I am still extremely displeased and havent dealt with selloffvacations or sunwing since. Side note : I just called today and started explaining to an agent and got hung up on (I assume because they cant make commission from me). Completely appalling.

User's recommendation: Be wary of customer service.

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ID
#3250360 Review #3250360 is a subjective opinion of poster.
Cons
  • Customer service has not help
Loss
$1000
Preferred solution
Full refund
New Reviewer

Rip Off

Sell Off Vacations is the worst company for customer service. I usually travel 2-3 times per year. Booking through them was the biggest travel mistake I have ever made. The agent misrepresented the service that I was booking and then customer service wouldn't do a thing to help. They do nothing to assist the clients when there are issue's with the carrier. They just want to collect the money and leave you stranded. I would never in a million years book through them again. Speaking to the Customer Service Dept. and the so called Manager of Customer Service was a big let down, offering no assistance. Do youself a favour and use a reputable Travel Agent and Sell Off Vacations is not at all reputable.
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3 comments
#626370

Sell Off Vacations is part of the Sunwing Travel Group which also includes Sunwing Airlines which offers discount vacation packages to the Caribbean. As always, you get what you pay for.

There is a litany of complaints about Sunwing Airlines headquartered at 27 Fasken Drive, Toronto, ON M9W 1K6. We were to leave Punta Cana, Dominican Republic, on February 9, 2013 but Sunwing delayed our flight 449 back to Ottawa by 22 hours. We were shunted from the Bavaro Princess Hotel over to the lower-rated Caribe Club Princess and given Tropical Princess wristbands so we could eat and get up at 3:00 AM for a 6:00 AM flight out that did not arrive until 7:00AM. WestJet and Air Canada flew out of Ottawa on February 9, 2013 but not Sunwing.

Again, first and last time with Sunwing or any company associated with them. :(

#615687

Don't blame the agent... it is the deceptive tactics this Company has...

always read the hidden small print! they are very good at hiding but always there.. and never never expect refunds... that is a word they do not understand!

I know...

I work for them...not for long though...

#683706
@PissedConsumer615687

Sell Off Vacations Booked our air tickets. It is clear in the Terms and Conditions there is NO baggage charge in our specific flight. We were charged for baggage and upon return contacted Sell Off Vacations. For 4 months Sell Off Vacations customer service said to keep waiting. Well I am tired of waiting. This should have been cleared up in 1 month (that's 4 weeks).

So yes, I would say, I have also been Ripped Off by Sell Off Vacations.

If anyone has any suggestions how to further elevate this complaint, I would appreciate it.

Perhaps, the government airline controlling agency is the way to go.

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ID
#382156 Review #382156 is a subjective opinion of poster.
Location
Abbotsford, British Columbia
Loss
$400

Travel Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.

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Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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