Jesse P Nnq

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Verified Reviewer

Rude cashier

My wife was called a "stupid white *** in Spanish, by one of the cashier's. First off, my wife isn't white, she's Hispanic herself, so she understood the rude, obscene comment made by the employee. When she asked to speak to the store manager about the blatant disrespect, the manager backed up the rude employee by saying that the cashier was the best employee he had and that his cashier would never say anything so nasty to anyone. My wife then proceeded to attempt to get their names and their corporate number to file a complaint against them, they refused and asked her to leave their store as they "feared" for their lives for what my wife would do. Long story short, we will never shop at this Sellers Bros or any of their locations ever again. They want to disrespect their customers, well they're not getting anymore of my business. By the way, this was the Sellers Bros on Edgebrook in Houston, TX.
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Pros:
  • Convince
Cons:
  • Over crowded

Preferred solution: First off, I would like an apology made to my wife by both employee and manager. Last, I'd like to have the employee and manager reprimanded for the incident in hopes that this does not happen again to another customer.

User's recommendation: Spend your hard earned money at a grocery store that doesn't disrespect it's customers.

Alejandra P Wsj

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Verified Reviewer
| map-marker Houston, Texas

Costumer complaints..

Sellers Bros - Costumer complaints..
I really don't know how to start this statement.. First of all thanks for reaching out .. I went food shopping at my neighborhood groceries Sellers Brother on Uvalde, st.. at the moment of walking out the store after paying all my groceries a basket full. Your Security woman stop us and told me she had to check my purse bc i stole a pack of yellow cheese. I refuse and ask for a police officer to check my property, she was not going to touch my property I made that VERY CLEAR. I call my daughter who was outside waiting on us, n told her what is going on , she ask me to take a pic of her , that is when I step back to take a pic and she reach to slap the phone out my hand. ( Do you guys even care for your customers i was not supporters by your employee.. me as a customer.. i ask all your managers on the floor for names for numbers to complain and no one help me . i waited for someone to come and speak to me no one gave information. i had to walk to the office and main woman who told me she was not the manager . with a little brown shirt on. sitting behind the main desk doing paper work . roll her eyes at me . when i ask why no manager when to talk to me... what kind of security.. that dont speak English. that put there hands on the customer.. does your company hires.. why no one apologized to us to my 9 yr old child who saw everything.. Why your managers, employee.. no one had name tags no one had there uniform on the rite way. Only name i got was Rudy A. Sellers Brother #009 3:19pm. I need to know what is going to be done.. This is not rite at all ...I WANT THE VIDEO CAMARAS TO BE REVIEW I WANT A APOLOGIZE FROM THE STORE MANAGER ON DUTY.. BC I KNOW THAT WAS THE LADY I SPOKE TOO .. SOMEONE NEED TO Reach OUT TO ME... Thank you Alejandra Powers 713902****
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Preferred solution: never to see that security there ..

Anonymous
map-marker Houston, Texas

Sellers Bros Work Experience Review from Houston, Texas

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I've been working at sellers bros and don't get me wrong, the environment is pretty decent, but the customers can be so rude and it's honestly upsetting, I'm expected to force a smile on my face for some customer who isn't even going to acknowledge me, I got news for you buddy not going to happen, not only that, they don't give you singed documents with your signature on it, seems like craps to me, I honestly hate the rules they follow, they need a serious wake up call.
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Anonymous
map-marker Houston, Texas

Sellers Bros - Labor Compensation Review from Houston, Texas

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I used to work for sellers bros basically we got paid 7.25 no matter what's position I did baskets beer and sacking and had to skip breaks so I could leave home early the vs is they cut my hours to like 25 now take a third of my check every WK I can't even afford to live in my place its 500 covers water but that leaves grocery laundry hygiene electric a phone cause they call in for rush hour and I'm outside in the heat I expect humidity pay we got no employee discounts and even if I stay I have to wait for a raise once a year not to mention the poor maintenance
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Reason of review:
Problems with payment
Nasiyah Bbj
map-marker Houston, Texas

Out dated items on numerous occasions

I have shopped and Sellers for several years, and I have also purchased a alot of out dated items and even brought a pack of ground beef with a mosquito wrapped in it... Items that I have purchased that were out dated have been Jimmy Dean pan sausage, Yogurts, milk, but the last item I bought was on yesterday 10/22/2014 and it was a $16.99 20 pack of Budweiser Beer... I was not aware of the law, that once you have purchased alcohol or cigarettes they can not be brought back in to the store, but the white security guard made sure he made a scene in by telling me that... Yelling "ma'am you can not bring that back in the store.. So I asked him what if the item in out dated then what??? His answer to me was "oh well!!!" I was at the Sellers Brothers on Market St. in Jacinto City...
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Loss:
$50
Reason of review:
Poor customer service

Preferred solution: Full refund

BETTERTHANTHAREST m
map-marker Houston, Texas

RUDE AND DISRESPECTFUL EMPLOYEE AT SELLERS BROS.

today i was walking through the grocery store parking lot after shopping.the employee maria was speeding through the parking lot.she almost hit my daughter.she rolled down her window and said watch it ***.she was totally out of line.it was very disrespectful for her to call me a *** in front of my children,i told the manager and they did nothing.HER NAME WAS MARIA.SHE'S A PALE FACED GEISHA LOOKING GIRL.I CALLED CORPORATE AND THEY DID'T EVEN TAKE ,Y INFO.SHE NEEDS TO APOLOGIZE AND SHE NEEDS TO BE VERBALLY REPRIMANDED.I WAS AT THE LOCATION ON 1050 FEDERAL RD
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