Selfridges Reviews
Selfridges Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Selfridges has a 2.3 star rating from 3 reviews; consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Pros noted: luxury brand presence. Cons: rude behaviour, no live chat, app required. Many request refunds or mention refunds as needed.
Key Takeaways for Future Customers
- Check Selfridges reviews before purchase and plan for customs if ordering internationally.
- Expect to use the app and limited customer service channels for queries.
- Keep payment proof ready when seeking refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and delayed refunds.
- Reports of unresponsive customer service, no live chat, and rude staff.
- Issues with returns, missing orders, and unclear receipt practices.
Positive Feedback
The store's luxury brand presence and cinema receive some praise; one customs issue was resolved once contacted correctly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Selfridges has a 2.3 star rating from 3 reviews; consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Pros noted: luxury brand presence. Cons: rude behaviour, no live chat, app required. Many request refunds or mention refunds as needed.
Key Takeaways for Future Customers
- Check Selfridges reviews before purchase and plan for customs if ordering internationally.
- Expect to use the app and limited customer service channels for queries.
- Keep payment proof ready when seeking refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and delayed refunds.
- Reports of unresponsive customer service, no live chat, and rude staff.
- Issues with returns, missing orders, and unclear receipt practices.
Positive Feedback
The store's luxury brand presence and cinema receive some praise; one customs issue was resolved once contacted correctly.
Media from reviews
Pwllheli, Gwynedd
22770**** Returned item. Just had...
22770****
Returned item. Just had another email from you. When I spoke 10 days ago you had sent the item back to the manufacture for them to check and was going to refund me in 10 days
User's recommendation: It’s ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brent, Brent
I was given hope.
The reviewer tried to contact the company before posting this review.
Someone used my clients bank card and pin. Bought items worth a lot of money, then refunded the items The staff at selfridges gave the Refund on a different card. This is not right, the staff was helpful but the money is gone and this feels as if the staff who refunded the its had something to do with the theft
.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leeds, Leeds
Refund Request for Dior Kiss Essence Gift Set (No Receipt Provided)
The reviewer tried to contact the company before posting this review.
- - • Selfridges Dior Boutique, 5 Dec; Gift Set unopened; no receipt; bank transfer & Dior loyalty proof; refund to original payment; escalated to HO.
Hello,
I am contacting you regarding a purchase made at the Selfridges Dior Beauty Boutique on 5th December. I purchased a Dior Kiss Essence Gift Set, which is still completely unopened, unused, and in its original packaging.
At the time of purchase I requested a receipt, but one was not provided.
I was also not informed verbally that fragrance/beauty items are non-refundable, which meant I was unable to make an informed decision at the point of sale.
I have the original product, bag, and can provide proof of purchase through my bank transaction as well as Dior loyalty scan confirmation. As proof of purchase was not provided by staff despite being requested, I am asking for a refund to the original payment method as a matter of customer service and sales procedure.
I would like this case escalated to Customer Relations/Head Office for review as I tried communicating with the store managers and they were not able to help.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasig, Manila
Did not receive my order but I was...
The reviewer tried to contact the company before posting this review.
Did not receive my order, I was charged fully, no response, website no direct email address for complaint.
- Luxury brand presence
- Have to download the app first
- No customer service no live chat
User's recommendation: do not buy from selfridges!
London, England
Complaint has not been taken as urgent
The reviewer tried to contact the company before posting this review.
- - Lancôme at Selfridges refused seating when I was unwell.
- - I complained to customer service; they promised an investigation, but nothing happened.
I went to selfridges few months ago where I was treated so badly by an makeup advisor from Lancôme what a rude n unprofessional behaviour she showed to me, I was feeling v unwell n I only asked to sit for a second on a chair she simply refused n being rude to me n said what for? I did tell Im not feeling well n she said go to the cafe thr will be plenty of chairs to sit n I complained to another lady n asked for n asked for a manager but the manager took ages to come n looked like she was a racist too thn I rang the customer service the next day n explained everything n was told they will have a look thn someone wrong an email n said they r investigating the matter but nothing happened so its been 2 months now , i do get email from different managers n they say same we r looking into it but nothing happened which has made me extremely disappointed n angry n frustrated what a pathetic customer service given by the v renowned store!
- Extremely rude behaviour not helpful
Preferred solution: They should at least have any courtesy to give an apology note with coupons etc
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerReturn a product
The reviewer tried to contact the company before posting this review.
Wrong belt size so I need to return is item please send me shipping label thank you thank you thank you thank your for your help I appreciate it thank you thank you so very much for your service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe screenshot my payment
The reviewer tried to contact the company before posting this review.
I have paid by Alipay but I can't find my order information.I cant send u the screenshot by email, it always be returned.Can I get a refund
Preferred solution: Full refund
Ocala, Florida
Once I called the right number, the customs issue was handled promptly
- - DHL contacted me directly instead of Selfridges about US Customs.
- - Selfridges resolved it after I called the number on my receipt.
DHL contacted me the customer direct when they should have contacted Selfridges.
This was all regarding US Customs. They wanted to know the name and address of the manufacturer.
I am a customer at the store and have no idea where the clothes are manufactured.
Selfridges handled it promptly once I called the correct number, which was on my receipt from the VAT/dept of the store.
User's recommendation: Plan ahead when you have to deal with customs purchases.
Paddington, England
Cinema
- - A £50 Selfridges cinema voucher for Mother's Day.
- - Two seats at £13.50 each plus popcorn and a drink left about £17; credit note refused and the complaint ignored.
My daughter gave me a £50 Selfridges cinema voucher for Mothers Day, When my senior friend and I booked two seats (£13.50 each) plus one box of popcorn and one small can of drink there was a surplus of about £17. They utterly refused to give me a credit note for the difference.
In my mind this is cheating. They have also completely ignored my written complaint.
User's recommendation: The cinema is beautiful
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It sounds like you are not an informed consumer. You should ALWAYS familiarize yourself with store policies ahead of time. Now you created chaos for yourself.
I’m aware that checking policies is normally good practice, but your comment comes across a bit condescending. Not everyone has time to research policies while shopping, especially when staff don’t mention them and there’s no clear signage or receipt given despite me asking for one.
This is also a newer policy, and as someone who doesn’t regularly shop at Selfridges, I usually buy directly from boutiques where customer service is better and returns are straightforward,I had no reason to assume an unopened product purchased only 3 days ago couldn’t be returned. What makes it more frustrating is that online purchases are refundable, yet in store ones are not, and none of that was communicated at the point of sale.
Failing to issue a receipt makes it even more unreasonable. I don’t think expecting transparency or basic customer support is “being uninformed” it’s expecting fair treatment.
You do you then. It’s your money to risk.