Selfridges
Selfridges Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Selfridges has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Plan ahead when you have to deal with customs purchases.", "The cinema is beautiful".
Review authors value the most Website. Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Selfridges has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Plan ahead when you have to deal with customs purchases.", "The cinema is beautiful".
Review authors value the most Website. Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
London, England
Complaint has not been taken as urgent
I went to selfridges few months ago where I was treated so badly by an makeup advisor from Lancôme what a rude n unprofessional behaviour she showed to me, I was feeling v unwell n I only asked to sit for a second on a chair she simply refused n being rude to me n said what for? I did tell Im not feeling well n she said go to the cafe thr will be plenty of chairs to sit n I complained to another lady n asked for n asked for a manager but the manager took ages to come n looked like she was a racist too thn I rang the customer service the next day n explained everything n was told they will have a look thn someone wrong an email n said they r investigating the matter but nothing happened so its been 2 months now , i do get email from different managers n they say same we r looking into it but nothing happened which has made me extremely disappointed n angry n frustrated what a pathetic customer service given by the v renowned store!
- Extremely rude behaviour not helpful
Preferred solution: They should at least have any courtesy to give an apology note with coupons etc
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerReturn a product
Wrong belt size so I need to return is item please send me shipping label thank you thank you thank you thank your for your help I appreciate it thank you thank you so very much for your service
Preferred solution: Full refund
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Verified ReviewerThe screenshot my payment
I have paid by Alipay but I can't find my order information.I cant send u the screenshot by email, it always be returned.Can I get a refund
Preferred solution: Full refund
Ocala, Florida
Once I called the right number, the customs issue was handled promptly
DHL contacted me the customer direct when they should have contacted Selfridges.
This was all regarding US Customs. They wanted to know the name and address of the manufacturer.
I am a customer at the store and have no idea where the clothes are manufactured.
Selfridges handled it promptly once I called the correct number, which was on my receipt from the VAT/dept of the store.
User's recommendation: Plan ahead when you have to deal with customs purchases.
Paddington, England
Cinema
My daughter gave me a £50 Selfridges cinema voucher for Mothers Day, When my senior friend and I booked two seats (£13.50 each) plus one box of popcorn and one small can of drink there was a surplus of about £17. They utterly refused to give me a credit note for the difference.
In my mind this is cheating. They have also completely ignored my written complaint.
User's recommendation: The cinema is beautiful
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