Self Storage Plus
Self Storage Plus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Self Storage Plus has a 2.7 star rating from 3 reviews and consumers are mostly neutral; summary of Self Storage Plus reviews notes 67% unfavorable feedback.
Key Takeaways for Future Customers
- Inspect units carefully before renting and document issues at move-in.
- Follow up persistently on problems since turnaround time on fixes and refunds can be slow and prices are reported as high.
Negative Feedback / Risk Areas
- Repeated billing errors and unexpected charges led to multiple customer complaints about billing and late fees.
- Poor customer service response and slow handling of refunds or cancellations after reported problems.
- Reports of dirty units, fraud allegations, and pest infestations raise storage condition concerns.
Positive Feedback
Location met some customers' needs and a few staff members, such as branch-level employees, were noted as helpful.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Self Storage Plus has a 2.7 star rating from 3 reviews and consumers are mostly neutral; summary of Self Storage Plus reviews notes 67% unfavorable feedback.
Key Takeaways for Future Customers
- Inspect units carefully before renting and document issues at move-in.
- Follow up persistently on problems since turnaround time on fixes and refunds can be slow and prices are reported as high.
Negative Feedback / Risk Areas
- Repeated billing errors and unexpected charges led to multiple customer complaints about billing and late fees.
- Poor customer service response and slow handling of refunds or cancellations after reported problems.
- Reports of dirty units, fraud allegations, and pest infestations raise storage condition concerns.
Positive Feedback
Location met some customers' needs and a few staff members, such as branch-level employees, were noted as helpful.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gaithersburg, Maryland
BOGUS CHARGES/0 CUSTOMER SERVICE
- - Renter's insurance is active, yet a $14 charge appears on invoices.
- - I can't access my unit and want late fees and the $14 charge removed.
Do NOT rent here. Homeless violent individualsnare LIVING in the facility, the manager does not exist or hides from any issues.
This place is filthy and extremely unsafe and unprofessional business practices.
They steal your money with bogus insurance charges every month and refuse to refund you after you show proof time and time again. This place should be torn down and what so called idiots work there fired.
I have emailed proof, taken proof in person after randomly being charged an extra $14 on at least 7 different invoices because they like to steal your money. The most recent charge began a month and a half ago, where they sent me a notice saying I needed to purchase renter's insurance. I responded to the email that day with a copy of my renter's insurance already in place and active. A week later, the $14 charge shows up, and I call, and the idiot says she can't add it and sees it has been active and doesn't know why it keeps getting deleted from my account.
Mike, the district manager, has been supposedly contacted by that female, and another employee I spoke to again this Saturday is trying to charge me $87 by adding on a late fee and the $14 renter's insurance charge I do not owe. Mike never calls back or has fixed the issue. I can't access my unit to move out, and I will not overpay. I have my own renter's insurance; it is and has been active, and I expect all extra late fees and charges to be deleted, and I will pay for the few days I owe and move the *** out of this fraudulent storage facility.
Stop stealing my money! I want an answer today! I called and keep getting call techs around the world and then get sent to voicemail and leave messages.
I will go in face to face today as well again because you are complete idiot thieves. I see what you are doing, and it's theft.
- 0 customer service
- Shady
- Dirty
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Light Bulb not working 10 by 30 climate controlled unit
- - Light bulb in climate-controlled 10x30 unit 1787 not working.
- - Petra Chandler noted issue and planned to fix it.
- - By Sep 22, it was still unfixed.
Today the light bulb was replaced in the storage unit, just in the nick of time. We are grateful that the move can now go forward in a lite area for safety sake as well as ease of loading.
Thank you Walkersville, Self Storage Plus for making it happen especially Manager Petra Chandler and other's who assisted. We do appreciate it..
This was noted with the manager Petra Chandler at the time of the signing of the contract. She said it is a high ceiling and will be hard to do but she will work on it. We were not going to move our belongings into the unit until September 26, which we told Petra. We assumed there was plenty of time for a light bulb to be changed out.
We followed up for several weeks in a row waiting for this "light bulb" to be changed. We always received the same answer. Last week on Thursday, September 15, 2022 I requested to talk to a supervisor. At that point Petra contacted someone above her and requested the light bulb to be changed.
We came in that same day, gave our key to the unit lock to Petra, signed a waiver hoping this would solve the problem. . Today it is September 22 and the light is still not working.
We are moving into the unit on Monday, September 26th and it would be nice if the movers could see to stack the boxes rather than be in the dark... who can help us out???
- Good location for our purpose
- Surprised as how hard it is to get a simple light bulb changed
Preferred solution: Get the light bulb changed before we move it.......
User's recommendation: Look at the unit carefully before renting and follow up doggedly on issues once you do
They ripped me off of almost $500
- - Moved out on 7/1 but billed for July.
- - July bill issued 7/11 with repeated calls demanding payment.
- - I paid to end contact; late fees added about $100.
I do not normally write bad reviews, i just let things go but i am beyond angry with this place. i moved out of our unit on 7/1, 10 days prior to our monthly bill.
They sent a bill on 7/11 and every two day after that a guy would call, emal and text me wanting Julys payment until today. I informed him that we had moved out almost two weeks before and he said i still owed for the month. I ignored his calls, texts and emails every other day AND SOMETIMES SEVERAL TIMES A DAY. i finally paid it just to get him to leave me alone.
so with all the late fees they added it was almost another $100 on top of what i use to pay. i am furiousThey ripped me off oTh
Preferred solution: Apology
Sterling, Virginia
Rat infestation in my storage unit.
- - Unit 2096 had a rat infestation; items were damaged.
- - Bri helped; David asked for details and photos; disposal and replacement of two sofas.
To Whom It May Concern,
I am writing this report, because I recently had a terrible experience with the Self Storage Plus location off of Davis Dr. in Sterling, VA.
I had been a client of Self Storage Plus for over one year from March of 2020 until April of 2021. No one with this company informed me that my storage unit number 2096 had been previously infested with rats. I discovered this problem right before I moved my items into my home. Some of my items were spared by the rats, but some were not.
There will be photos attached to this report, to provide examples of my items that have been damaged by the rats in the storage unit.
When I informed the Branch Manager Bri of this problem, she took quick action, and she called her manager David right away to inform him of this. David told Bri that I needed to send him an email with information, as well as photos of my damaged items.
I moved my items out of this storage unit on April 24th and I sent David an email with details and photos on April 25th. I requested that Self Storage Plus dispose of my two sofas because they had been exposed to rats, rats carry diseases, the larger sofa has rat *** and stains from rat urine on it and I did not want to bring these furniture items into my home.
I also requested that Self Storage Plus purchase two new sofas for me, since they were ruined in the storage facility due to the rat infestation and I asked that this new furniture be delivered and moved into my home. It has been 14 days since I sent my initial email to David and he has not sent me an email response or called me about this issue.
I am not sure why a rat infestation had occurred, because I did not store any food in my unit. I was also a good client to Self Storage Plus and I always paid my monthly rent.
I am not happy with Self Storage Plus, and I am not sure why David has not contacted me, this being said the Branch Manager BRI has tried to help me, and she is great. She has contacted other leadership about this issue with no response from them about this, she has followed up with me via phone call as well as text message, and she seems to be the only person with Self Storage Plus that seems to care about my problem.
I want to thank Bri for trying to help me, as well as for the effort she has put into this situation. Something like this has never happened to me in the past, so this is the first time I have ever done anything like this. I am surprised, disappointed and frustrated that I have not received a response from anyone in upper management from Self Storage Plus about this problem.
I am sure this is not the standard of customer service this company provide, and I am also sure this is not how Self Storage Plus typically conducts business. Thank you for your time and attention to this matter and I hope to hear from someone in management with Self Storage Plus in the near future.
User's recommendation: Do your research before doing business with a company.
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