Select Health

Terrible customer service! They refuse to change my name (marriage) and address after months of me and my employer calling and emailing.

They continue sending my mail to another address and won't let me change it even after sending them my driver's license with the updated information. Lady yelled at me on the phone when I called once.

Also, very expensive for very little benefit to me.

I pay them and get literally nothing in return. Not even my bills to my own address!

I don't understand why companies like SelectHealth don't take a pro-active approach to health care. I have plantar fasciitis, and before it's gets so bad that I can't walk and have to have shots in my foot, I asked if they would cover some physical therapy (massage and ultrasound), which has helped my foot not get bad in the past.

The answer was $40 deductible, which is more than the procedure costs. Being on fixed income, I can't afford $25/week and choosing SelectHealth as my supplement provider was an error on my part. I've been their customer for two years and haven't made a claim, other than asking for reimbursement for my health club membership. I have just paid for orthotics for my foot at hundreds of dollars at Good Feet, which they won't cover either.

It has helped my foot some, but I am in constant pain, which they don't seem to care about. And inactivity could result in a whole lot of other health problems. Don't they get this? And my foot doctor is not under their provider list, in fact, I couldn't find any foot doctors in the Boise area that are under their umbrella.

I'm sure they want me to go to my GP and have a referral, but I've already had the condition diagnosed and treated before. They seemed quite heartless on the phone, like they really don't care.

I was 2 days late paying my 508.00 premium theu cancelled me i know its because ive had to many claims and its a possibility i may need back surgery soon !!there telling me i owe them 1400.00 for meds they paid for i spoke with the pharmacist my meds only cost me a month about 400.00 how can they charge me 1400.00 this is a medical SCAM !!!

A dear friend of mine has been fighting for three weeks to have procedure approved for her son that would save his functioning kidney. One kidney is at only 20% and the other was healthy at the beginning of this year but because Select Health was will not approve the surgery it is now at 40%.

They are denying because this has never been done on a child but has been done successfully on adults. He is 15 and passed all pre-testing for the procedure.

I guess they would rather pay for a transplant down the road. Despicable!

I was referred to Huntsman Cancer Hospital after two abnormal colonoscopies with my "in network" doctors. Was told the insurance would cover the procedure due to "family history" and that I have had two abnormal test results prior.

Now Select Health is denying the claim for the procedure due to "out of network" I have been told that the invoice was not coded correctly and to have the hospital resubmit it on two other calls, which has been done. Now it is just DENIED. I feel like they will do anything to get out of paying for services!

Always quick to collect the premium though! I will be looking for other options when my company has open enrollment again.

Paid Cobra insurance premiums...for Select Med. No one seems to know where the payments went.

Claims paid then reversed.

Coming close to 1 year with Cobra saying case in review...get back w me 5-10 business days. Bills sent to collections.