Seeger Toyota Car Warranty Review from Saint Charles, Missouri

I purchased a brand new Toyota Camry from this dealer in 2007. It began to use a ton of oil so I took it in. They concluded that it had bad pistons and rings, and said that Toyota would replace the parts. The parts were on back order and the work was ultimately done several months later. While I was waiting for the parts to come in I had to buy a quart of oil every week. The work was finally done and there was a disagreement of what should be covered under the warranty. While discussing the issue with the service manager, Mark Trent, he offhandedly said "you didn't even buy the car from us." Firstly, he was wrong. Secondly, what in the heck difference should it make where a car was bought if the work being done is warranty work?! It's now been a little over a month and the car smokes upon startup like a 69 Buick. It never smoked like this before. Alas, in comes Mr. Trent again and says its oil accumulation in the catalytic converter. This is what you call, in my opinion, grade A BS. He then told me that they knocked $200 off my ticket last time and that maybe $200 didn't matter to me, but it mattered to him. I then asked him exactly what customer service goal that statement sought to obtain? Mark Trent has handily offended me twice in as many months. Mr. Trent is the problem with the Seeger Toyota service department. He is personally responsible for my never buying another vehicle from Seeger Toyota. I suggest that you avoid this dealer at all costs.
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ID
#833718 Review #833718 is a subjective opinion of poster.
Location
Saint Charles, Missouri
Product
Seeger Toyota Car Warranty
Reason of review
Problems with payment

Oil pan Bolt stripped out

I have a 1998 Toyota Camry with 204 thousand miles and I went to my local Toyota dealer (Seeger Toyota in Creve Coeur MO) and after changing my oil the service tech came up and indicated my pan threads were stripped...I asked him how that happened and he indicated who ever changed the oil the last time probably did that..... I said you guys did....! Bottom line is it cost me $566 to replace the oil pan..... I called Toyota corporate and they were not much help... I wanted to talk to there service specialists to see if they should be torquing the bolt to 60 ft lbs on cars with 204 K miles..... no luck
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ID
#704178 Review #704178 is a subjective opinion of poster.
Location
Creve Coeur, Missouri
Reason of review
Damaged or defective
Loss
$566

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