Sedna Aire Hawaii

By far the worst company I ever hired to do a job and the biggest issue is that they are really expensive, so I assumed that the expensive price tag came with solid WORKMANSHIP! That wasn’t the case.

Customer Service horrible – No follow up on job and could care less about their customers

Communication horrible – At first you have to put the pieces of the puzzle together because there are so many different company names involved which leaves you wondering who to call if you have issues.

I initially called the salesman and all he could do was make excuses for Burt, like he has so much work and he even wondered why I was calling him because he told me “I’m just a salesman. Every issue I had I took a picture of it and sent it to Burt. He told me “ sending me pictures wont get the issue fixed faster. I told him it was to give him a visual of what I was looking at.

Thanks Burt I pay all this money for poor service and disrespect. Got it!

Job Completion rate horrible – No viable time frame – work is done when its done and there’s nothing you can do about it.

Quality of work horrible – they don’t treat the jobs as if they were installing for their own home

No accountability – Not sure who’s in charge The experience was a nightmare from the beginning to the end. First of all the company hires outside contractors and pays them under the table when the work is complete.

Saw it with my own eyes. In this case there is no accountability of work quality because the technicians do not work for the company and can do whatever they want. Learned this the hard-way. Technical Director/installation manager/customer service rep/ Person who drew up contract and only person who can do anything for you if the install is going south – Burt Lord.

The biggest issue with this is he was the only point of contact and the only technician who kept coming back to try to fix the A/C issue and kept failing miserably. I found out quickly that it was going to be a long painful A/C installation that took nearly 2 weeks. Please see below detailed A/C issues that I experienced. Technicians show up from Standard Sheetmetal Mechanical Inc.

and remove and install the A/C handler and condensing unit. The duration of work was roughly 6 ½ hrs and number of workers was 2. After they say the A/C is good to go we turn it on. 4 hours later I notice the A/C is not cooling and water is dripping from my A/C vent.

I also notice the pipe outside leading to the Condenser is frozen solid like a block of ice. Next day Burt comes out to trouble shoot for about 4 hrs and noticed that the guys he hired did not set the handler correctly therefore the water was leaking in the wrong direction. I EVEN WENT UP IN THE ATTIC TO HELP HIM BECAUSE HE COULDN’T DO IT HIMSELF. NOT SURE WHY HE DIDN’T BRING SOMEONE WITH HIM.

After handler was aligned I noticed it didn’t leak anymore so I thought we were done. A/C was turned on and noticed it was till not cooling the house so I called him again. Burt came out to the house 2 days later and began trouble shooting, he put more refrigerant because the ice accumulating around the pipe and said that should fix that issue and the cooling issue. He also told be that the block of ice that was forming around the pipe wasn’t a big deal.

I told him, it would probably be a big deal if it was yours”. So, later on through the night I noticed the AC not cooling so I called him again. Burt came out again and did the same thing and had the same results = NO SOLUTION. Finally he contacted the guys from Standard Sheetmetal Mechanical Inc and they finally fixed the issue.

I was relieved that the issue was fixed but not relieved that I paid nearly $11,000 for below average work, disrespect, and no consideration from anyone that is affiliated with this Solar Cool company. Not sure how these guys keep getting work. They also charged me $250 for a $75 Thermostat. Got it changed out because I said something.

They Hired subcontractors who don't even work for them and Pay them under the table.

Right in front of me. WOW!

By far the worst company I ever hired to do a job and the biggest issue is that they are really expensive, so I assumed that the expensive price tag came with solid WORKMANSHIP! That wasn’t the case.

Customer Service horrible – No follow up on job and could care less about their customers

Communication horrible – At first you have to put the pieces of the puzzle together because there are so many different company names involved which leaves you wondering who to call if you have issues.

I initially called the salesman and all he could do was make excuses for Burt, like he has so much work and he even wondered why I was calling him because he told me “I’m just a salesman. Every issue I had I took a picture of it and sent it to Burt. He told me “ sending me pictures wont get the issue fixed faster. I told him it was to give him a visual of what I was looking at.

Thanks Burt I pay all this money for poor service and disrespect. Got it!

Job Completion rate horrible – No viable time frame – work is done when its done and there’s nothing you can do about it.

Quality of work horrible – they don’t treat the jobs as if they were installing for their own home

No accountability – Not sure who’s in charge The experience was a nightmare from the beginning to the end. First of all the company hires outside contractors and pays them under the table when the work is complete.

Saw it with my own eyes. In this case there is no accountability of work quality because the technicians do not work for the company and can do whatever they want. Learned this the hard-way. Technical Director/installation manager/customer service rep/ Person who drew up contract and only person who can do anything for you if the install is going south – Burt Lord.

The biggest issue with this is he was the only point of contact and the only technician who kept coming back to try to fix the A/C issue and kept failing miserably. I found out quickly that it was going to be a long painful A/C installation that took nearly 2 weeks. Please see below detailed A/C issues that I experienced. Technicians show up from Standard Sheetmetal Mechanical Inc.

and remove and install the A/C handler and condensing unit. The duration of work was roughly 6 ½ hrs and number of workers was 2. After they say the A/C is good to go we turn it on. 4 hours later I notice the A/C is not cooling and water is dripping from my A/C vent.

I also notice the pipe outside leading to the Condenser is frozen solid like a block of ice. Next day Burt comes out to trouble shoot for about 4 hrs and noticed that the guys he hired did not set the handler correctly therefore the water was leaking in the wrong direction. I EVEN WENT UP IN THE ATTIC TO HELP HIM BECAUSE HE COULDN’T DO IT HIMSELF. NOT SURE WHY HE DIDN’T BRING SOMEONE WITH HIM.

After handler was aligned I noticed it didn’t leak anymore so I thought we were done. A/C was turned on and noticed it was till not cooling the house so I called him again. Burt came out to the house 2 days later and began trouble shooting, he put more refrigerant because the ice accumulating around the pipe and said that should fix that issue and the cooling issue. He also told be that the block of ice that was forming around the pipe wasn’t a big deal.

I told him, it would probably be a big deal if it was yours”. So, later on through the night I noticed the AC not cooling so I called him again. Burt came out again and did the same thing and had the same results = NO SOLUTION. Finally he contacted the guys from Standard Sheetmetal Mechanical Inc and they finally fixed the issue.

I was relieved that the issue was fixed but not relieved that I paid nearly $11,000 for below average work, disrespect, and no consideration from anyone that is affiliated with this Solar Cool company. Not sure how these guys keep getting work.

They also charged me $250 for a $75 Thermostat. Got it changed out because I said something.

Awesome post. We have been doing some DD on a new unit and this helps a lot.

Glad to see you included the real life usage numbers. Based on the expense vs what you say your operating saving are I think your very optimisic about an ROI of 20 years.

I think additional home work is required on this product and I wonder why it's components are not a standardised, how can the energy specs be representative between units?

The poster sounds like a booster for the company.

Why did he not report on his energy useage and savings? Hmmmm

I was browsing the internet and I came across this review. I currently live in Florida and had a 4 ton solar cool system by Sedna Aire installed in my home last summer.

The system works wonderfully and is the best ac system I have ever owned in my life. This is the newest advancement in ac technology. The poster for this complaint exemplifies a person who is never satisfied with anything he buys and nit picks everything.

I'm currently employed as a quality control supervisor for a large furniture retailer and we come across similiar customers every couple of months. Sedna Aire corporate offices should review this complaint for possible slander.