Manufacturer: Securus Technologies Category: Inmate Phone Services Clear all filters (45 of 45 reviews match)
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Securus is one of the worst companies I have ever had the displeasure of dealing with.Their customer service is horrible and their agents (Tangy, for one) are RUDE! And Tangy likes to argue with customers! Their hold times are long and they are NOT helpful at all, if...
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2.3
I liked
  • Idea of video visits
I didn't like
  • Willingness to help
  • Poor quality
  • Rudeness
#1023311
Hi My name is Gina M Politte , my son is in Butler County Adult Detention in El Dorado Kansas 701 Stone Street El Dorado, Kansas, 67042 - he has also been in RDU, El Dorodo Kansas .I called to inquire about a less expensive service,only to find this is the only...
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1.2
I didn't like
  • Misleading
  • Umployees cant answer my questions
#980337
My call drop when I was talking to my husband on the phone only talk for 8 minutes before it was cut off need my refund back 4call drop Ms Glenda
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Anonymous
Brandy

I talk to my husband about six times a day, at minimum they terminate my calls they say for three ways but we don't do them, we are literally just talking. And yesterday they ...

Securus Technologies Inmate Phone Service Review

#1035384
3.4
I recieved a call from a incarcerates loved one on Easter. We talked about 5minutes and the phone call hung up.No error on either party.How can I be reimbursed?
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Securus Technologies Inmate Phone Service Review

#950487
Yes i been haveing some things happen with my calls with my hubby. Everyrime we on the phone talking it say no 3rd party aloud but we are not talking or makeing a 3rd call. I will like my money back for every call it did that to today i have it all down and i would like it if you guy listing to our phone call. To see what i am talking about. My email is Keyysmith48@gmail.com
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Securus Technologies Inmate Phone Service Review

#847646
1.4
Everytime I Talk To Love One In Galesburg, Illinous Prison After 10 Mins. Call is Dropped, & I'm (Still) Charged (For) 30 Minute Call! If He Call's (Back) After 10 Minutes, Call Dropped Again! It Is Not (Right) I Can Not (Talk), To Husband At (Hill Correctional) In Illinois. Without, My Expensive (Call's) Being Dropped!!! Very! UnFair!!!!
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Securus Technologies Inmate Phone Service Review

#800923
1.7
Securus is a crooked company plain and simple. My brother was in the Denton County Jail. When he transferred to prison there was a balance of $26 on his acct. Securus shows he made $23 worth of calls after he left, which was impossible. I faxed them proof twice. They refunded $3.
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Stole my money!!!Set up video visit with my father, about 2min in we got kicked off the video page and never could get connected again. I called the jail in which he is incarcerated they could do nothing. So i called securus to customer service. After 28 mins on hold...
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My name is Heath Stocks ADC #110429 and I am asking someone to open an official investigation into the services, billing, and maintenance practices used by the Securus Phone Company.This company currently has the phone contract for the ADC, but the service has gotten...
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Anonymous
joann cruz nay

my calls cutt off and you charge me for the complete 15 min. my phone number is 423=383-7143 in august 5 the call was interrup august 6 the same 8-7-2016 at 4:48 pm the durati...

1.4
I didn't like
  • Charged while not having service
  • Dropped calls
  • Short warranty
#899962
This Company SUCKS!!!! Customer Satisfaction is a term they do NOT understand!!! Its All about the $$ and *** if your video visit didnt work or was in any way unsatisfactory! Like any Utility They have You! NO WHERE ELSE TO GO!! NO COMPETITOR YOU CAN GO TO!! THEY Have...
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I called today on behalf of my wife and the constant technical issues she is having with video visitation.One time there was no sound 3 times our visitor was never informed he had a visit. I call customer service this morning and they can't find the account she was...
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I have emailed called etc etc etc.I have had to submit my phone bill multiple times to set up an account, send my picture multiple times to get approved. 10 days later I finally get an account. I have a brand new computer. I overdrew my account just to set up a video...
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1.8
I didn't like
  • Unsatisfied with everything so far
#848244
The worst company EVER and it's the only one no other options so they get away with treating the customers like shi*.My card stay declining even there is plenty funding to cover the transaction then when i try to use it more then 3 times they block my account from...
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I have had to deal with this company for the last 6 months unfortunately and they should be shut down. The jail where my husband only does visits and phone calls thru Securus but it is horrible. We constantly have dropped calls that are supposed to get refunded but...
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1.0
I didn't like
  • Wait time
  • Customer service
#803913